13
GDO-6 EasyRoller
®
Home Owner’s Manual
9. Troubleshooting Guide
Symptom
Possible cause
Remedy
The door stops or moves
very slowly under battery
(Optional Battery Back
Up Accessory)
The batteries may have little to
no charge
Connect mains power and leave the
batteries to charge. The batteries
may take 24 to 48 hours to reach
their maximum charge capacity.
Courtesy Light flashes
and the opener beeps
5 times after each
operation
The opener has reached
the number of cycles
recommended before servicing.
See (Section 10.5) Contact your
dealer and arrange a door service.
Alternatively press SET button once
to reset the service counter.
The SERVICE LED has
started to flash and is
beeping numerous times
A Fault has been detected. The
fault will be active each time an
attempt is made to operate the
door.
Record opener function in (Fig 9.1)
then press the SET button once
to reset the opener. If the fault
continues to be tripped contact your
dealer for support.
The Open (Green) LED
and Close (Red) LED are
flashing alternatively
Opener is overloaded
Discontinue use and Contact your
dealer for support.
The Open (Green) LED
continues to flash
Door obstructed when opening
Clear away any obstructions and
test door opens correctly. (If door is
damaged, contact your dealer).
The Close (Red) LED
continues to flash
Door obstructed when closing
Limits may be cleared
Clear away any obstructions and
test door closes correctly. (If door is
damaged, contact your dealer).
Remove all power sources (including
the battery backup). Wait till all lights
are out (10-15 secs), then reconnect
power. If Red LED is flashing,
limits are not set. Contact dealer
immediately and discontinue use.
Symptom
Possible cause
Remedy
The opener does
not work from the
transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the transmitter is flat
Transmitter does not contain
TrioCode
TM
128 Technology
The opener has been put into
“Vacation Mode”
The transmitter button is not
programmed to operate the door.
Door Code LED is flashing yet the
opener is not working.
Check the door’s operation - see
monthly maintenance (Section 10.1)
Plug a device of similar voltage
(e.g. a hairdryer) into the power
point and check that it is OK
Replace the battery (Section 10.6)
Check that the transmitter has grey
buttons and the model number
on the back displays V2. Contact
dealer for support if otherwise.
Turn off “Vacation Mode”
(Section 8.2, step e)
See coding transmitter procedure
(Section 8.1 and 8.6)
Ensure the correct button on the
transmitter is being pressed.
The door does not work
from transmitter or
operate button
The opener is disengaged
Re-engage the opener
(Section 6.4)
The transmitter range
varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery life is exhausted
Position of the transmitter in the
motor vehicle
See instructions for correct use of
transmitter (Section 4)
Refer to battery status (Fig 10.3)
Change the position (Section 4)
The Courtesy light does
not work
LED has failed
Contact your dealer for support
The door reverses for no
apparent reason
This may occur occasionally from
environmental conditions such as
areas that are windy, dusty or have
extreme temperature changes.
If Safety beams are installed they
may be partially obstructed.
Put the door into manual (Section
6.1, take note of the CAUTION) and
contact your dealer.
Ensure the beam path is not
obstructed. If continues, contact
your dealer.
The door opens but will
not close
Safety Beam (Optional Accessory)
not operating correctly
Contact your dealer for support
If You Need a Service Call
If the opener needs a service please call the dealer who
installed the garage door opener (their contact details
are usually on a sticker on the back of your garage
door). For product assistance contact 1300 133 944
within Australia.
BEFORE CALLING
you should have the following
information to assist in providing the appropriate service:
1. Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
2. What is the current light status on the opener?
3. Manually disengage the door (Section 6.1). How easy is it to manually open and close the door?
4. What model is the opener? (Model no. information is located at the rear of the opener)
5. Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)
6. When was it installed? (If known)
Date
Time
Number of
Beeps
Fig. 9.1
