6 . 0 T R O U B L E S H O O T I N G
Symptom
Possible cause
Remedy
Replace the battery
Faulty remote control
Flat battery
Replace remote control
Replace battery
Re-engage the opener
The opener
does not
work from
the remote
The opener does not
have power
Plug a device of similar
voltage (e.g. a hairdryer) into
the power point and check it
is OK.
The battery in the
remote control is flat
The remote button is
not programmed to
operate the door.
Code in the remote control
button
Door Code LED is
flashing yet the opener
is not working.
Ensure the correct button on
the transmitter is being
pressed.
One remote
works but
the other/s
do not
The motor is
running but
the door
remains
stationary
The opener is
disengaged
The remote
range varies
or is
restricted
Variations are normal
depending on
conditions e.g.
temperature or
external interference
Make sure you can see the
door when you use the
remote control
The battery life is
exhausted
Check the battery status as
per section 4 of this guide
The door
reverses for
no apparent
reason
If Safety beams are
installed they may be
partially obstructed
Ensure the beam path is not
obstructed. Check the
alignment of the beams
The Open
LED
continues to
flash
Door obstructed when
opening
Discontinue use and contact
1300 133 944 for support
Clear away any obstructions
and test door opens
correctly. (if door is
damaged, contact a door
professional)
The Open
LED and
Close LED
are flashing
alternatively
Opener is overloaded
Remove all power sources.
Wait (10-15 secs), then
reconnect power. If Blue LED
is flashing, limits are not set.
Contact 1300 133 944.
The Close
LED
continues to
flash
Limits may be cleared
