13
ECN-140
AUTOJACK GUARANTEE
2.
Claims Procedure
2.1
In the first instance please
contact the Authorised Dealer who
supplied the product to you. In our
experience many initial problems
with machines that are thought to be
fault due to faulty parts are actually
solved by correct setting up or
adjustment of the machine. A good
Authorised Dealer should be able to
resolve the majority of these issues
much more quickly than processing a
claim under the guarantee. If a return
is requested by the Authorised Dealer
or Autojack, you will be provided with
a Returns Material Authorisation
Number which must be clearly stated
on the returned package, and any
accompanying correspondence.
Failure to provide a Returns Material
Authorisation Number may result in
item being refused
at
delivery.
2.2
Any issues with the product
resulting in a potential claim under
the guarantee must be reported to
the Authorised Dealer from which it
was purchased within 48 hours of
receipt
1.3
If the authorized Dealer who
supplied the product to you has been
unable to satisfy your query, any
claims made under this guarantee
should be made in a letter setting out
the date and place of purchase, giving
a brief explanation of the problem
which has lef
t
to the claim. This letter
should be then sent with proof of
purchase to Autojack. If you include a
contact number with this it will speed
your claim up.
1.4
Please note that it is essential
that the letter of claim reaches
Autojack on the last day of this
guarantee at the latest. Late claims
will not be considered.
