Autodesk Combustion 4 discreet, Network Manual

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Troubleshooting Problems
33
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Executing combustion
Once the AdLM is configured and a deployment is
installed to a workstation, you can start
combustion by double-clicking the combustion
icon placed on your desktop during the deployment
installation.
combustion will automatically
configure itself on initial startup if it does not find a
configuration file. Following are potential problems
that can occur and their solutions:
• combustion will not start.
Troubleshooting License Errors
Following are some quick troubleshooting steps to
execute at the client side or server side in the event
that a license is not obtained. At the end of this
section there is a brief list of common client-side
errors.
• At the client: Start a command prompt and type
ping -t license [server name]
.
For example, type
ping -t combustionlicenses
This tests simple TCP/IP hostname resolution
between the client and server.
• At the client: Check that the client is in fact looking
for a license from the correct server. Start the
Registry Editor,
HKEY_LOCAL_MACHINE > SOFTWARE >
FLEXlm License Management.
Verify that the ADSKFLEX_LICENSE_FILE data
matches the correct license file. Then verify that the
server listed in the license file is the correct server.
• At the client and server: Ensure that any difference
between date/time properties at the client and
server is no greater than 24 hours.
• At the server: Ensure that the FLEXlm service is
started, and that its type is set to "automatic." By
default, the FLEXlm service is named "FLEXlm
service 1".
• At the server: Start Menu | Programs Files |
Autodesk Network License Manager | Tools |
LMTOOLS. In the Service/License File tab, choose
Configuration Using Services. In the Server Status
tab, click Perform Status Inquiry. From the
information in the status report, the following five
lines indicate that licenses are being served:
license server name: license server
UP (MASTER) v7.1
Vendor daemon status (on license
server name):
adskflex: UP v7.1
Feature usage info:
Users of 40800COMBUSTION_4F: (Total
of 5 licenses available)
Common Client Errors
Following is a list of common client errors.
[1.5.-4] Licensed number of users already reached.
[1.5.-10] Feature has expired.
[1.5.-18] License server does not support this
feature.
[1.5.-21] License file does not support this version.
[1.5.-34] Clock difference too large between client
and server.
Cause Solution
combustion is run
on the wrong
platform.
combustion requires Windows 2000 or
Windows XP running on an AMD or
Intel-compatible processor running 850
MHz or higher.
combustion is set
to run in standal-
one mode.
Go to C:|Program Files\Discreet\
combustion 4 and double-click the
LicenseSwitcher.exe. Verify that the
“network” radio button is selected. If
prompted for a network license server,
enter the hostname of the license server
you want to use for that client.