88
Update Info
The Update Info section displays a detailed record list of the product
’s software update
history, including the product serial number, software version or name, and the update
time.
Service Info
The Service Info section displays a detailed record list of the device
’s service history
information. Every time the device has been sent back to Autel for repair, the device
’s
serial number and the detailed repair information, such as the fault type, changed
components, or system reinstallation, etc, will be recorded and updated to the
associated online product account, which will be synchronized to the Service Info
section.
User Complaint
The User Complaint screen allows you to establish a new complaint case, as well as to
view historical complaint records.
Screen Layout
Figure 13-2
Sample Complaint Screen
The User Complaint screen consists of two parts.
1. Option Bar
Period Filter
– displays only the complaint records within the defined period on
the list
Status Filter
– displays the corresponding complaint records according to the
selected case status