Autel MaxiCOM MK808 Manual Download

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Button

Name

Description

Academy

Accesses technical tutorials and training
articles about the device and vehicle diagnostic
techniques. See

Academy

on page 127 for

details.

Remote
Desk

Configures the unit to receive remote support
using the TeamViewer application program.
See

Remote Desk

on page 128 for details.

MaxiFix

Launches the MaxiFix platform which provides
the most compatible and abundant repair
techniques and diagnostics database. See

MaxiFix

on page 130 for details.

Support

Launches

the

Support

platform

which

synchronizes Autel

’s on-line service base

station with the MaxiCOM tablet. See

Support

on page 140 for details.

Quick Link

Provides associated website bookmarks to
allow quick access to product update, service,
support and other information. See

Quick Link

on page 149 for details.

Function
Viewer

Provides quick search for the supported
functions and vehicles of Autel diagnostic tools.
See

Function Viewer

on page 150 for details.

Locator and Navigation Buttons

Operations of the Navigation buttons at the bottom of the screen are
described in the table below:

Table 3-2

Locator and Navigation Buttons

Button

Name

Description

Locator

Indicates which screen you are on. Swipe the
screen left or right to view the previous or next
screen.

Summary of Contents for MaxiCOM MK808

Page 1: ...information available at the time of printing Autel reserves the right to make changes at any time without notice While information of this manual has been carefully checked for accuracy no guarantee is given for the completeness and correctness of the contents including but not limited to the product specifications functions and illustrations Autel will not be liable for any direct special incide...

Page 2: ...ods and test procedures It is essential to perform tests in an appropriate and acceptable manner that does not endanger your safety the safety of others in the work area the device being used or the vehicle being tested Before using the device always refer to and follow the safety messages and applicable test procedures provided by the manufacturer of the vehicle or equipment being tested Use the ...

Page 3: ... moving or hot engine parts Operate the vehicle in a well ventilated work area for exhaust gases are poisonous Put the transmission in PARK for automatic transmission or NEUTRAL for manual transmission and make sure the parking brake is engaged Put blocks in front of the drive wheels and never leave the vehicle unattended while testing Be extra cautious when working around the ignition coil distri...

Page 4: ... in personal injury or damage to the test equipment To avoid damaging the test equipment or generating false data make sure the vehicle battery is fully charged and the connection to the vehicle DLC is clean and secure Do not place the test equipment on the distributor of the vehicle Strong electro magnetic interference can damage the equipment ...

Page 5: ...BLISHING VEHICLE COMMUNICATION 16 GETTING STARTED 18 VEHICLE IDENTIFICATION 20 NAVIGATION 24 DIAGNOSIS 28 GENERIC OBD II OPERATIONS 40 EXITING DIAGNOSTICS 44 5 SERVICE 46 OIL RESET SERVICE 46 ELECTRONIC PARKING BRAKE EPB SERVICE 49 BATTERY MANAGEMENT SYSTEM BMS SERVICE 53 STEERING ANGLE SENSOR SAS SERVICE 58 DIESEL PARTICLE FILTER DPF SERVICE 61 IMMOBILIZER IMMO SERVICE 69 6 TPMS 72 GETTING STARTE...

Page 6: ... NOTIFICATION CENTER 107 AUTO UPDATE 108 SYSTEM SETTINGS 109 ABOUT 110 9 UPDATE 112 TABLET UPDATE 112 MAXIVCI MINI UPDATE 115 10 VCI MANAGER 116 BT PAIRING 117 UPDATE 117 PROGRAMMER UPDATE 118 11 SHOP MANAGER 119 VEHICLE HISTORY 120 WORKSHOP INFORMATION 122 CUSTOMER MANAGER 123 12 ACADEMY 127 13 REMOTE DESK 128 14 MAXIFIX 130 NAVIGATION 130 OPERATIONS 133 15 SUPPORT 140 ...

Page 7: ...COMMUNITIES 146 TRAINING CHANNELS 148 FAQ DATABASE 148 16 QUICK LINK 149 17 FUNCTION VIEWER 150 18 MAINTENANCE AND SERVICE 152 MAINTENANCE INSTRUCTIONS 152 TROUBLESHOOTING CHECKLIST 153 ABOUT BATTERY USAGE 153 SERVICE PROCEDURES 154 19 COMPLIANCE INFORMATION 157 20 WARRANTY 160 LIMITED ONE YEAR WARRANTY 160 ...

Page 8: ...ility of other modules and optional tools or accessories Conventions The following conventions are used Bold Text Bold text is used to highlight selectable items such as buttons and menu options Example Tap OK Notes and Important Messages Notes A NOTE provides helpful information such as additional explanations tips and comments Example NOTE New batteries reach full capacity after approximately 3 ...

Page 9: ...nks or links that take you to other related articles procedures and illustrations are available in electronic documents Blue italic text indicates a selectable hyperlink and blue underlined text indicates a website link or an email address link Illustrations Illustrations used in this manual are samples the actual testing screen may vary for each vehicle being tested Observe the menu titles and on...

Page 10: ... Management System and DPF Diesel Particulate Filter In addition to OBD II diagnostics and special functions MK808TS can perform comprehensive TPMS services with ease There are two main components of the MK808TS system MK808TS Display Tablet the central processor and monitor for the system MaxiVCI Mini Vehicle Communication Interface the device for accessing vehicle data This manual describes the ...

Page 11: ... of the embedded TPMS antenna The power LED displays green yellow or green depending on power level and operating state A Green Illuminates green when the Display Tablet is charging and the battery level is above 90 Illuminates green when the Display Tablet is powered on and the battery level is above 15 B Yellow Illuminates yellow when the Display Tablet is charging and the battery level is below...

Page 12: ...e Display Tablet 6 Heat Sink 7 MaxiVCI Mini Holder 8 Built in Battery Figure 2 3 Display Tablet Top View 9 Mini USB OTG Port 10 Micro SD Card Slot holds the micro SD card 11 HDMI High Definition Multimedia Interface Port 12 USB Port 13 Lock Power Button turns the device on off with long press or locks the screen with short press Figure 2 2 Display Tablet Back View ...

Page 13: ...be powered from a wall socket using the USB charging cable and the USB external power adapter The external power supply also charges the internal battery pack Technical Specifications Table 2 1 Specifications Item Description Recommended Use Indoor Operating System AndroidTM 4 4 2 KitKat Processor Cortex A9 processor 1 5 GHz Memory 32GB Display 7 inch LCD capacitive touchscreen with 1024 x 600 res...

Page 14: ...5 non condensing Dimensions W x H x D 270 8 mm 10 0 x 176 0 mm 6 9 x 36 0 mm 1 4 Net Weight 885 g 2 31 lb Protocols ISO9141 2 ISO14230 2 ISO15765 K L Line Flashing Code SAE J1850 VPW SAE J1850PWM ISO11898 Highspeed Middlespeed Lowspeed and Singlewire CAN fault tolerant CAN SAE J2610 GM UART UART Echo Byte Protocol Honda Diag H Protocol TP2 0 TP1 6 VCI Vehicle Communication Interface The wireless d...

Page 15: ...ower LED on the Front Panel LED Color Description Power Green Lights solid green when powered on Red Blinks red when system failure occurs Note The power LED briefly lights red each time the device powers on and then lights green when the device is ready Table 2 3 Connection LED on the Front Panel LED Color Description Connection Green Lights solid green when the device is successfully connected v...

Page 16: ...ions Item Description Communications BT V 2 1 EDR USB 2 0 Wireless Frequency 2 4 GHz Input Voltage Range 12 VDC to 24 VDC Supply Current 150 mA 12 VDC Operating Temperature 0 C to 50 C ambient Storage Temperature 20 C to 70 C ambient Dimensions L x W x H 47 mm 1 7 x 23 mm 0 9 x 51 mm 2 0 Weight 33 1g 0 07 lb Power Sources The MaxiVCI Mini operates on 12 volt vehicle power which is received through...

Page 17: ... vehicle USB Cable for test 2 m USB Cable for charging 90 cm USB External Power Adapter Together with the mini USB cable connects the tablet to the external DC power port for power supply User Manual Tool operations instructions Quick Reference Guide Device connection MaxiVCI Mini and diagnostic software update instructions ...

Page 18: ...m the actual ones Powering Up Long press the Lock Power button on the top right side of the tablet to power on the unit The power LED light will illuminate green The system boots up and displays the lock screen Slide the Lock icon to the left to enter the MaxiCOM Job Menu or slide to the right to unlock Figure 3 1 Sample MaxiCOM MK808TS Job Menu 1 Application Buttons 2 Locator and Navigation Butto...

Page 19: ...ame Description Diagnostics Accesses diagnostic functions menu See Diagnostics on page 16 for details Service Accesses special functions menu See Service on page 46 for details TPMS Accesses the TPMS service program See TPMS on page 72 for details Data Manager Accesses the organization system for saved data files See Data Manager on page 98 for details Settings Accesses the MaxiCOM system settings...

Page 20: ...nchronizes Autel s on line service base station with the MaxiCOM tablet See Support on page 140 for details Quick Link Provides associated website bookmarks to allow quick access to product update service support and other information See Quick Link on page 149 for details Function Viewer Provides quick search for the supported functions and vehicles of Autel diagnostic tools See Function Viewer o...

Page 21: ...anager application The check at the bottom right corner indicates the tablet is communicating with the MaxiVCI Mini An X will display if the tablet is not connected to VCI TPMS Shortcut Returns to the TPMS screen Diagnostics Shortcut Returns to the Diagnostics screen Service Shortcut Returns to the Service screen System Status Icons As the tablet is working with the Android operating system you ma...

Page 22: ...screen when pressed Powering Down All vehicle communications must be terminated before shutting down the tablet A warning message displays if you attempt to shut down the tablet while it is communicating with the vehicle Forcing a shut down while communicating may lead to ECM problems on some vehicles Please exit the Diagnostics application before powering down To power down the tablet 1 Long pres...

Page 23: ...I Mini to the vehicle s DLC for both communication and power supply 2 Connect the MaxiVCI Mini to the tablet via BT pairing 3 A green check will display atop the VCI navigation button at the bottom bar on the screen If communication has been established the MK808TS is ready to start vehicle diagnosis Vehicle Connection The tablet communicates with the vehicle via the BT connection provided by the ...

Page 24: ...t test vehicles via wireless BT Without the need to repeat the plugging and unplugging procedure which is unavoidable through traditional wired connection BT connection saves you more time and provides higher efficiency Refer to BT Pairing on page 117 for details USB Cable Connection Use the provided USB cable to connect the tablet to the MaxiVCI Mini A green check will display atop the VCI naviga...

Page 25: ...VCI Mini Check if the Power LED on the MaxiVCI Mini is flashing red and if so it indicates there is a hardware problem with the MaxiVCI Mini in this case contact technical support for help B If the MaxiVCI Mini is unable to establish a communication link a prompt message displays with check instructions The following conditions are the possible causes The MaxiVCI Mini is unable to establish a comm...

Page 26: ...olbar Buttons The operations of the toolbar buttons at the top of the screen are listed and described in the table below Table 4 1 Top Toolbar Buttons Button Name Description Home Returns to the MaxiCOM Job Menu VIN Scan Provides a fast way to identify the test vehicle See Vehicle Identification on page 20 for details All Displays all the vehicle manufacturers History Displays the stored test vehi...

Page 27: ...hicle Identification The MaxiCOM diagnostic system supports four methods for Vehicle Identification 1 Auto VIN Scan 2 Manual VIN Input 3 Automatic Selection 4 Manual Selection Auto VIN Scan The MaxiCOM diagnostic system features the latest VIN based Auto VIN Scan function to identify vehicles and scan all the diagnosable ECUs and run diagnostics on the selected system This function is compatible w...

Page 28: ...n will display the vehicle VIN Tap OK at the bottom right to confirm the vehicle VIN If the VIN does not match with the test vehicle s VIN enter VIN manually or tap Read to acquire VIN again 4 Tap OK to confirm the vehicle profile or NO if the information is not correct Figure 4 2 Sample Auto VIN Screen Figure 4 3 Sample Auto Detect Screen ...

Page 29: ... Scan to scan all the test vehicles available systems or tap Control Unit to access a specific system to diagnose Manual VIN Input For vehicles not supporting the Auto VIN Scan function you may manually enter the vehicle VIN To perform Manual VIN Input 1 Tap the Diagnostics application button from the MaxiCOM Job Figure 4 5 Sample Diagnostic Screen ...

Page 30: ...ct Manual Input 4 Tap the input box and enter the correct VIN 5 Tap Done Once the vehicle is identified the Vehicle Diagnostics screen displays 6 Tap Cancel to exit Manual Input Automatic Selection The Auto VIN Scan can be selected after selecting the test vehicle manufacturer Figure 4 6 Sample Diagnostic Screen ...

Page 31: ... automatically retrievable through the vehicle s ECU or the specific VIN is unknown the vehicle can be manually selected This mode of vehicle selection is menu driven repeat the first two steps from the automatic selection operation and tap Manual Selection Through a series of on screen prompts and selections the test vehicle is chosen If needed press the Back button at the bottom right corner of ...

Page 32: ...h as print and save The table below provides a brief description of the operations of the Diagnostics Toolbar buttons Table 4 2 Diagnostics Toolbar Buttons Button Name Description Home Returns to the MaxiCOM Job Menu Vehicle Swap Exits the service session of the currently identified test vehicle and returns to the vehicle menu screen Settings Opens the settings screen See Settings on page 103 for ...

Page 33: ...int This Page to print a screen shot copy of the current screen 3 A temporary file will be created and sent to the connected computer for printing 4 When the file is transferred successfully a confirmation message displays To submit Data Logging reports in Diagnostics 1 Tap the Diagnostics application button from the MaxiCOM Job Menu The Data Logging button on the diagnostic toolbar is available t...

Page 34: ...ning and to perform a number of other control functions The use of these buttons will be discussed in detail in the following sections of the corresponding test operations Screen Messages Screen messages appear when additional input is needed before proceeding There are mainly three main types of on screen messages Confirmation Warning and Error Confirmation Messages This type of messages usually ...

Page 35: ...pplication performs functional tests retrieves vehicle diagnostic information such as trouble and event codes and live data from various vehicle control systems such as engine transmission ABS There are two options available when accessing the Diagnosis section 1 Auto Scan starts auto scanning for all the available systems on the vehicle 2 Control Units displays a selection menu of all available c...

Page 36: ...rs are defined as follows Indicates that the scanned system may not support the code reading function or there is a communication error between the tablet and the control system Indicates that the vehicle control system has been detected but the tablet cannot accurately locate it Fault s Fault s indicates there is are detected fault code s present indicates the number of the detected faults Pass N...

Page 37: ...ng message screen will display to inform you of possible data loss when this function is selected OK Confirms the test result Continues to the system diagnosis after required system is selected by tapping the item in the Main Section Pause Suspends scanning and it will change to Continue button after tapping ESC Returns to the previous screen or exits Auto Scan Control Units Manually locate a requ...

Page 38: ...live data and parameters from the test vehicle s ECU NOTE Toolbar functions such as saving and printing of test results can be performed throughout diagnostic testing Data logging and access to help information are also available To perform a diagnostic function 1 Establish communication with the test vehicle 2 Identify the test vehicle by selecting from the menu options 3 Select the Diagnosis sec...

Page 39: ...f the operations for each button 2 Main Section the left column displays the item names the right column shows the specifications or descriptions 3 Functional Button ESC or Back button is available tap it to exit after viewing Read Codes This function retrieves and displays the DTCs from the vehicle s control system The Read Codes screen varies for each vehicle being tested On some vehicles freeze...

Page 40: ...vailable for viewing selecting this icon will display a data screen which looks behaves similar to the Read Codes screen 3 Functional Button Help tap to view fault code information including fault description condition for fault identification and driver information Freeze Frame tap to view the freeze frame Search tap to search for related fault code information on Google ESC tap to return to the ...

Page 41: ... the data list for the selected module The items available for any control module vary by vehicle The parameters display in the order that they are transmitted by the ECM so expect variation between vehicles Gesture scrolling allows for quick movement through data list Using one or two fingers simply swipe the screen up or down to locate the data you want The figure below shows a typical Live Data...

Page 42: ...s of display modes available for data viewing Select the proper mode for the diagnostic purpose Tap the drop down button on the right side of the parameter name to open a sub menu There are four buttons to configure the data display mode and one Help button on the right for access to additional information Each parameter item displays the selected mode independently 1 Analog Gauge Mode displays th...

Page 43: ...Button exits full screen display 4 Digital Gauge Mode displays the parameters in form of a digital gauge graph Full Screen Display this option is only available in the waveform graph mode and primarily in Graph Merge status for data comparison Under this mode there are three control buttons available on the top right side of the screen To edit the waveform color and line thickness in a data graph ...

Page 44: ...to the next frame in the freeze data Clear Data clears all previously retrieved parameter values at a cutting point To Top moves a selected data item to the top of the list Graph Merge tap this button to merge selected data graphs for Waveform Graph Mode only This function is useful for comparison between different parameters NOTE In this mode Graph Merge can only display up to three parameter ite...

Page 45: ... on and off The alarm function makes a beep sound as a reminder whenever the data reading reaches the preset minimum or maximum point To set threshold limits for the parameter values 1 Tap the Setting functional button at the bottom of the Live Data screen 2 Tap the Selected navigation button 3 Select a parameter item on the left column or enter the item name in the Search bar 4 Tap on the right s...

Page 46: ...gers data recording when certain pre selected DTC types are detected 4 Parameter auto triggers data recording when any parameter value reaches the preset threshold b Duration sets the recording time for Auto trigger mode only c Trigger Point reserves a relative percentage of a record length before the data recording start point for reference for Auto trigger mode only To perform setting for live d...

Page 47: ...cific vehicle diagnostics See Table 4 2 Diagnostics Toolbar Buttons on page 25 for details General Procedure To access the OBD II EOBD diagnostics functions 1 Tap the Diagnostics application button from the MaxiCOM Job Menu The Vehicle Menu displays 2 Tap the EOBD button There are two options to establish communication with the vehicle Auto Scan when this option is selected the diagnostic tool att...

Page 48: ...onitor Component Test Vehicle Information Vehicle Status NOTE Not all functions are supported by all vehicle Function Descriptions This section describes the various functions of each diagnostic option DTC FFD When this function is selected the screen displays a list of Stored and Pending Codes A snowflake button will display on the right side of the DTC Figure 4 15 Sample OBD II Diagnostic Menu ...

Page 49: ...cycle but before the DTC actually sets two or more consecutive drive cycles are needed The intended use of this service is to assist the service technician after a vehicle repair and after clearing diagnostic information by reporting test results after a driving cycle a If a test failed during the drive cycle the DTC associated with that test is reported If the pending fault does not occur again w...

Page 50: ...function is used to check the readiness of the monitoring system It is an excellent function to use prior to having a vehicle inspected for state emissions compliance Select I M Readiness to open a sub menu with two choices Since DTCs Cleared displays the status of monitors since the last time the DTCs are erased This Driving Cycle displays the status of monitors since the beginning of the current...

Page 51: ... information Exiting Diagnostics The Diagnostics application remains open as long as there is an active communication with the vehicle You must exit the diagnostics operation to stop all communications with the vehicle before closing the Diagnostics application NOTE Damage to the vehicle electronic control module ECM may occur if communication is disrupted Make sure all connections such as USB cab...

Page 52: ...n on the diagnostics toolbar to exit the application directly and go back to the MaxiCOM Job Menu Now the Diagnostics application is no longer communicating with the vehicle and it is safe to open other MaxiCOM applications or exit the MaxiCOM Diagnostic System and return to the Android System s Home screen ...

Page 53: ...vice BMS Service SAS Service DPF Service IMMO Service After entering each special function the screen will display two application choices Diagnosis and Hot Functions Diagnosis enables the reading and clearing of codes which are sometimes necessary after completing certain special functions Hot Functions consists of sub functions of the selected special function Oil Reset Service Perform reset for...

Page 54: ...ection exhaust emission inspection and vehicle check All software screens shown in this manual are examples actual test screens may vary for each vehicle being tested Observe the menu headings and on screen instructions to make correct selections To perform oil reset functions 1 Tap the Service application button from the MaxiCOM Job Menu 2 Tap Oil Reset button The vehicle manufacturer screen disp...

Page 55: ... for confirmation If the displayed date and time are correct tap Yes to confirm If not tap No and go to the Settings menu to set the correct date and time 6 The available items will display in a table of three columns CBS value availability and service counter 7 Tap on the value and then tap the Reset button on the right bottom of the screen Figure 5 2 Sample Oil Reset Service Screen 1 Figure 5 3 ...

Page 56: ... may be dangerous to perform Electronic Parking Brake EPB system maintenance so before you begin the service work please keep these rules in mind Ensure that you are fully familiar with the braking system and its operation before commencing any work The EPB control system may be required to be deactivated before carrying out any maintenance diagnostic work on the brake system This can be done from...

Page 57: ...urer to acquire vehicle VIN information and tap Yes to confirm See Vehicle Identification on page 20 for detail 3 Tap the desired service in the EPB function list The list may vary for different vehicles being tested 4 Follow the step by step on screen instruction to complete the service 5 Press OK button to exit EMF Start up This service function would start up the parking brake It must be conduc...

Page 58: ...it 2 Tap on completed action to continue 3 The following screen will display a message to advise that the fault memory of the parking brake control unit will be deleted Press Continue to proceed or the Back button to exit Figure 5 6 Sample EMF Start up Screen 1 Figure 5 7 Sample EMF Start up Screen 2 ...

Page 59: ...tic Hold brake In this mode the parking brake is moved into the opened position and temporarily deactivated for personal protection The installation position must be activated for the following repairs Replacement of brake pads Replacement of a brake caliper Replacement of an actuator Select Parking Brake Workshop Mode and follow the on screen instructions to perform a series of operations to star...

Page 60: ...ecommended that the replacement aftermarket battery has the same specifications such as capacity and type as the existing battery If the original battery is replaced with a different type of battery e g a lead acid battery is replaced with an AGM battery or a battery with a different capacity mAh the vehicle may require reprogramming of the new battery type in addition to performing the battery re...

Page 61: ...tap Yes to confirm See Vehicle Identification on page 20 for detail 3 Tap Register Battery Replacement in the EPB function list The list may vary by test vehicle 4 Tap on the corresponding service you want to carry out In this case it is function 1 Display kilometer reading at last battery change and one before last A notice screen displays Figure 5 9 Sample BMS Function List Figure 5 10 Sample BM...

Page 62: ...en 7 Tap on the corresponding function function one in our example to return to the selection screen or press the function two to end the service function To register the battery replacement 1 Tap on the desired function to complete In our example tap function two Register battery replacement Figure 5 11 Sample BMS Screen 3 Figure 5 12 Sample BMS Screen 3 ...

Page 63: ...There are four functions listed Figure 5 14 Sample BMS Screen 5 1 Enter battery replacement Same capacity 2 Enter battery replacement Different capacity 3 Enter battery replacement Changing from the normal lead acid battery white housing to AGM battery black housing Figure 5 13 Sample BMS Screen 4 ...

Page 64: ...o continue 2 Follow the on screen instructions to input the data matrix code of the newly installed battery which should be on the label of the battery Tap OK to continue Figure 5 16 Sample BMS Screen 7 3 When the battery exchange is successfully entered tap Continue to complete the operation Figure 5 15 Sample BMS Screen 6 ...

Page 65: ...e sensor EEPROM On successful completion of calibration the steering angle sensor fault memory is automatically cleared Calibration must always be carried out after the following operations Steering wheel replacement Steering angle sensor replacement Any maintenance that involves opening the connector hub from the steering angle sensor to the column Any maintenance or repair work on the steering l...

Page 66: ...make sure the vehicle has ESC button Look for the button on dash Using Land Rover as an example 1 Tap the Service application button from the MaxiCOM Job Menu 2 Tap SAS button and wait for the vehicle manufacturer screen You can tap VIN Scan or the vehicle make to acquire vehicle VIN information and tap Yes to confirm See Vehicle Identification on page 20 for detail 3 Tap the desired function in t...

Page 67: ...scan tablet will display a warning message 3 Ensure the steering wheel is in the central position and the front wheels are in the straight position Then tap OK to proceed 4 When the operation is completed the scan tool will display a confirmation message An error message will display if the procedure cannot be completed Exit the diagnosis program and solve the error before attempting SAS calibrati...

Page 68: ...light and Check Engine indicators displaying A service regeneration can be requested in the workshop using the diagnostic tool Before performing a forced DPF regeneration using the tool check the following items The fuel light is not on No DPF relevant faults are stored in system The vehicle has the correct spec engine oil The oil for diesel is not contaminated IMPORTANT Before diagnosing a proble...

Page 69: ...ity This function enables start fuel delivery matching 1 Tap Starting Basic Inspection Quantity from the service functions menu to enter the service screen 2 The tool communicates with the vehicle and reads the fault codes memory Follow the on screen instructions to finish this procedure 3 The tool will display a function list menu as below Press the corresponding number button to perform the desi...

Page 70: ...y 1 Enter New Value for Adjustment From the Starting Basic Inspection Quantity menu tap 1 and the screen displays as below Figure 5 23 Sample Enter New Value Screen After entering the value tap OK to save the value to the tool Tap ESC to exit the operation ...

Page 71: ...3 to store the new value in the control units or select 4 and OK to retain the old value Injection Rate This function is used to adjust the injection volume 1 Tap Injection Rate from the service functions menu to enter the service screen 2 The tool communicates with the vehicle and reads the fault codes memory Follow the on screen instructions to finish this procedure 3 The tool will display as be...

Page 72: ...the injection volume adjustment is completed select 3 and OK to store the new value in the control units or select 4 and OK to retain the old value Injector Rate Adjustment This function is used to adjust the injector rate for individual cylinders 1 Tap Injection rate adjustment from the service functions menu 2 The tool communicates with the vehicle and reads the fault codes memory Follow the on ...

Page 73: ...icle filter regeneration from the service functions menu 2 The tool communicates with the vehicle and reads the fault codes memory Follow the on screen instructions to check the prerequisites before particle filter regeneration such as the fuel the time and driving style 3 If prerequisites are met the tool will ask your confirmation to proceed as below Tap Request to begin a regeneration or End to...

Page 74: ...s complete confirm to exit the display Tap Repeat to recheck the status again or tap End to exit Figure 5 28 Sample Repeat Screen NOTE In the case of a particle filter heavily loaded with soot it can occur that the regeneration request is blocked again after a short time or is not released Drive the vehicle for approximately 30 minutes at a constant speed Then perform the Particle filter regenerat...

Page 75: ...eration such as checking oil level oil change interval for diesel contamination swirl flaps backpressure sensors and particle filter soot remains 1 Tap Particle filter test from the service functions menu 2 The tool communicates with the vehicle and reads the fault codes memory If there is no relevant fault code stored in DDE the screen displays as below Select Cancel to exit this function 3 If th...

Page 76: ...ance companies offer lower rates for vehicles that are equipped with an immobilizer As an anti theft device an immobilizer disables one of the systems needed to start a car s engine usually the fuel supply or the ignition This is accomplished by radio frequency identification between a transponder in the ignition key and a device called a radio frequency reader in the steering column When the key ...

Page 77: ...isplayed The list may vary by test vehicle NOTE 1 To complete key fob programming the Security Code will need to be required This can be done through the Security Code Read function in hot functions 2 Before programming please check and erase the fault codes 4 Read the on screen information carefully and follow the instructions to complete the operation Figure 5 30 Sample IMMO Note Screen ...

Page 78: ...71 Figure 5 31 Sample Program Key FOB Screen ...

Page 79: ...ciency Getting Started TPMS Service Menu Layout Tap TPMS on the MaxiTPMS Job Menu The screen then opens the TPMS Vehicle Menu 1 Top Toolbar Buttons refer to Table 4 1 Top Toolbar Buttons on page 19 for details 2 TPMS Service Access Methods OEM Part No Vehicle Manufacturer Buttons 3 Navigation Buttons 4 System Status Icons Figure 6 1 Sample TPMS Vehicle Menu Screen ...

Page 80: ...cator and Navigation Buttons on page 13 for details System Status Icons Refer to Table 3 3 System Status Icons on page 15 for details Vehicle Selection The VIN Scan function is used to quickly identify the test vehicle refer to on Auto VIN Scan page 20 for details Or select a manufacturer brand on the TPMS Service Menu and follow the onscreen instructions to select the vehicle make model and year ...

Page 81: ...74 The following screen may display for vehicles using Indirect TPMS Figure 6 4 Sample Vehicle Year Selection Figure 6 3 Sample Vehicle Model Selection ...

Page 82: ...e vehicle year information button in the case of the above screen 2008 08 2017 01 indirect to display the Relearn Procedure Follow the instructions to complete the operation Figure 6 6 Sample Relearn Procedure for Indirect TPMS For vehicles using Direct TPMS select the correct vehicle The TPMS service menu will display next ...

Page 83: ...lbar Buttons on page 19 for details Navigation Tab The navigation tab at the top of the Main Section screen contains the following items 1 Check Tab displays the triggered sensor data 2 Diagnosis Tab displays the sensor IDs and DTCs saved in the TPMS ECU 3 Programming Tab displays the triggered retrieved sensor IDs and new programmed sensor IDs 4 Relearn Tab displays the sensor relearn procedure o...

Page 84: ...gger the TPMS sensor create sensor IDs program MX Sensor and return to the previous screen or exit TPMS Check The Check function allows users to activate TPMS sensors to view sensor data sensor ID tire pressure tire temperature battery condition and sensor location To check the sensors 1 Follow the steps in Vehicle Identification on page 20 to select the test vehicle 2 Hold the top right corner of...

Page 85: ...ery icon will display beside the wheel on the screen Once triggered the wheel icons will display green or red indicating sensor status Refer to Table 6 1 Possible Results for Triggering on page 78 for details Figure 6 8 Sample Check Screen The sensor position sensor ID tire pressure tire temperature sensor frequency and sensor battery information of the triggered sensor will display on the table T...

Page 86: ...f the screen displays Failed If a sensor with a duplicate ID has been read the screen displays a message Sensor ID duplicated In this case repeat the test procedure TPMS Diagnosis The Diagnosis function is used to check the status of the TPMS system This function requires connection with the test vehicle Refer to Establishing Vehicle Communication on page 16 for details Diagnosis Operations Tap Di...

Page 87: ...sensor activation is the same as the ID saved in the ECU the trigger mark and OBD mark before the IDs will display green If the IDs are different the marks will become red and In this case the vehicle ECU cannot recognize the sensor installed on the vehicle If the OBD function is not supported by the test vehicle the sensor ID saved in the TPMS ECU cannot be retrieved and only the sensor ID retrie...

Page 88: ...view the detailed information In this screen the detailed fault definition will be displayed Select one of the DTC and tap Search the tablet will automatically connect to the Internet and additional information will display If no DTCs are present in the TPMS ECU a green No DTC message will display on the DTC screen Figure 6 11 Sample Diagnosis Screen 2 Figure 6 12 Sample DTCs Screen ...

Page 89: ... data stream of the sensor information The Live Data screen displays all parameters be default Check box before the parameters you want to see the Show icon on the bottom of the screen will be available and turn to blue Tap Show and the selected parameters will be displayed in a separate screen For more details please refer to Live Data on page 34 Figure 6 14 Sample Live Data Screen ...

Page 90: ...ming function allows users to program the sensor data to the MX Sensor and replace faulty sensor with low battery life or the one that is not functioning There are four options available when programming MX Sensor Copy by Activation Copy by OBD Copy by Input and Auto Create Figure 6 15 Sample Special Functions Screen Figure 6 16 Sample Programming Screen 1 ...

Page 91: ... below In this example the OBD function is not supported by the test vehicle and therefore the Copy by OBD function will not display Copy by Activation Once the sensors mounted on the vehicle have been triggered and the sensor information displayed on the tool the Copy by Activation can use to program a new MX Sensor Select a wheel location on the tablet and place a MX Sensor near the TPMS antenna...

Page 92: ...5 A window will display for your confirmation Tap OK to program or tap Cancel to quit the operation Figure 6 18 Sample Copy by Activation Confirmation Screen Figure 6 19 Sample Copy by Activation Screen ...

Page 93: ...Sensor Because the IDs of the original sensor and the new MX Sensor are the same and the ID is already registered to the vehicle ECU there is no need to perform the Relearn function when the new programmed sensor has been attached to the same wheel If the IDs retrieved from sensor activation and those registered to the TPMS ECU are different please use Copy by OBD to program the IDs saved in the E...

Page 94: ...ight of the FR column By using Copy by OBD the sensor ID that is retrieved from TPMS ECU is programmed to the new MX Sensor There is no need to perform the Relearn function to write the ID into the ECU when the new programmed sensor has been put in the same position The Copy by OBD programming method if available is recommended to program new MX Sensors as there is no need for Relearn Copy by Inpu...

Page 95: ...isplay if too many characters are entered The Copy by Input programming method uses the ID of the original sensor that is already stored within the TPMS ECU and therefore does not require the sensor be relearned if the new programmed sensor has been put in the same position Auto Create The Auto Create function is used to automatically create a random sensor ID to program a new MX Sensor To use thi...

Page 96: ...ECU for sensor recognition Relearn only needs to be performed when the newly programmed sensor IDs are different from the original sensor IDs that were stored within TPMS ECU There are three ways for Relearn Stationary Relearn Active Relearn OBD Relearn Stationary Relearn Stationary Relearn requires the vehicle to be placed in the Learn Mode after each new sensor is triggered Tap Trigger to activa...

Page 97: ...Relearn Figure 6 25 Sample Stationary Relearn Screen 2 Active Relearn For some vehicles the Relearn function can be completed by driving Refer to the on screen Relearn Procedure for the exact details of the process Figure 6 24 Sample Stationary Relearn Screen 1 ...

Page 98: ...ction allows the MK808TS tablet to directly write the TPMS sensor IDs to the TPMS module NOTE Not all the vehicles support the OBD II Relearn If the selected vehicle supports OBD II Relearn the OBD II Relearn button will display on the bottom of the screen Figure 6 26 Sample Active Relearn Screen 1 ...

Page 99: ...cates with vehicles it can be used to trigger wheel mounted sensors while still being connected with the vehicle eliminating the need for a second tool The sensor IDs are then relearned to the vehicle After perform the Relearn procedure tap Clear DTCs to clear the trouble codes existed in the TPMS ECU Figure 6 28 Sample OBD II Relearn Screen 1 Figure 6 29 Sample OBD II Relearn Screen 2 ...

Page 100: ... a new MX Sensor via Programming Then the newly programmed MX Sensor is ready to replace the original sensor and be installed on the vehicle In the tire shop If a customer needs to replace one or more tires including sensors or purchase a large amount of sensors for one vehicle model and the OEM part number of this model is known this function can be used to program of up to 20 sensors at the same...

Page 101: ...side of the screen to enter the part number A soft keyboard will display as below Enter the OEM Part No in the search box at the top right corner to complete the operation Tap to change the keys to numbers tap to change the keys to letters Figure 6 31 Sample OEM Part No Search Screen ...

Page 102: ...function The Diagnosis and Relearn functions can only be accessed by selecting a vehicle on the TPMS service menu Check The Check tab is the default selection on this menu Tap Trigger on the bottom left of the screen to activate the original sensors and retrieve the sensor information The original sensor ID tire pressure tire temperature sensor battery and sensor frequency will populate the displa...

Page 103: ...y sensor poor battery life or malfunction There are three options available when programming MX Sensor using the OEM Part No function Copy by Activation Copy by Input and Auto Create Refer to Sensor Programming on page 83 for details Figure 6 34 Sample Programming Screen via OEM Part No NOTE Auto Create in this section can program up to 20 MX Sensors at a time ...

Page 104: ...ort Support will display the correct vehicle types for the selected OEM part number To conduct additional procedures such as Diagnosis and Relearn select the correct test vehicle model and then tap Enter Vehicle at the bottom left of the screen Refer to TPMS Diagnosis on page 79 and TPMS Relearn on page 89 for more details about the comprehensive TPMS functions menu Figure 6 35 Sample Support Scre...

Page 105: ...opens the file system menu Different file types are sorted separately under different options there are six types of information files to be viewed or played back Operations Data Manager Operations are based on toolbar controls Details are explained in the following sections Image Files The Image section contains all captured screenshot images Figure 7 1 Sample Data Manager Main Screen ...

Page 106: ...ription Back Returns to the previous screen Enter Edit Displays the editing toolbar to print delete or view image information Cancel Closes the editing toolbar or cancels file search Search Quickly locates the image file by entering the vehicle name test path file name or file info Info Displays the details of the image Print Prints the selected image Delete Deletes the selected image Figure 7 2 S...

Page 107: ...To install the printer driver program 1 Please download the Maxi PC Suite from www autel com Support Updates Firmware Downloads UPDATE CLIENT and install to your PC The Maxi PC Suite consists of Autel Printer MaxiSys Pinter and PC Suite 2 Double click on Setup exe item 3 Select the installation language and the printer driver installation wizard will load momentarily 4 Follow the wizard instructio...

Page 108: ...pplication is used for file viewing and editing please refer to the associated Adobe Reader manual for detailed instructions Review Data The Review Data section allows playback of the recorded data frames of live data streams On the Review Data main screen select a record file to playback Figure 7 3 Sample Data Playback Screen 1 Drop down Toolbar tap the button at the top center of the screen to o...

Page 109: ...lable vehicle diagnostic application can be reviewed Tap on the vehicle manufacturer icon that you wish to delete The selected icon will display a blue check at the upper right corner Tap the Delete button on the top bar to delete the firmware from the system database Data Logging The Data Logging section allows you to launch Support platform directly to view all records of all sent or unsent save...

Page 110: ...dures to adjust the device s system settings Unit This option allows you to adjust the measurement unit for the diagnostic system To adjust the unit setting 1 Tap the Settings application on the MaxiCOM Job Menu 2 Tap the Unit option on the left column 3 Select the appropriate measurement unit Metric or English A tick icon will display to the right of the selected unit 4 Tap the Home button on the...

Page 111: ...ust the language setting 1 Tap the Settings application on the MaxiCOM Job Menu 2 Tap the Language option on the left column Figure 8 2 Sample Language Setting Screen 3 Select the appropriate language A check will display to the right of the selected language Figure 8 1 Sample Unit Setting Screen ...

Page 112: ...left column 3 Tap the Print via Network item to activate the printing function which enables the device to send files to the printer through the networked PC via Wi Fi connection 4 Tap the Home button on the top left corner to return to the MaxiCOM Job Menu or tap another setting to adjust Figure 8 3 Sample Printing Setting Screen Printing via APP MK808TS provides the most convenient printing meth...

Page 113: ...mplete the installation NOTE The MaxiSys Printer runs automatically after the installation The computer printer and the tablet must be connected to the same network To perform printing through the computer 1 Run the MaxiSys Printer program on the computer 2 Click Test Print to make sure the printer is working successfully 3 Tap the Print button on the toolbar A temporary document will be created a...

Page 114: ...application on the MaxiCOM Job Menu 2 Tap the Notification Center option on the left column 3 Tap the ON OFF button to enable or disable the Notifications function If the function is enabled the button turns blue or if disabled the button turns gray Figure 8 4 Sample Notification Screen 4 Tap the Home button on the top left corner to return to the MaxiCOM Job Menu or choose another setting to adju...

Page 115: ...matically at specified times Tap the ON OFF button and set the desired automatic update time To set auto system or vehicle update 1 Tap the Settings application on the MaxiCOM Job Menu 2 Tap the Auto Update option on the left column The three auto update items display on the right Figure 8 5 Sample Auto Update Screen 3 Select the update type to schedule Toggle the button to ON 4 To set download ti...

Page 116: ...tings Access the Android system setting interface to adjust background system settings including wireless and network settings sound and display screen settings and system security settings To enable the App Switcher function 1 Tap the Settings application on the MaxiCOM Job Menu 2 Tap the System settings option on the left column ...

Page 117: ...p shortcut button to display the app menu The shortcut can be altered here Press and drag the App Switcher icon to alter the icon position on the screen Refer to Android documentation for additional information about Android system settings About About displays information regarding the MaxiCOM diagnostic device including the product name version hardware and serial number To check the MaxiCOM pro...

Page 118: ...111 3 Tap the Home button on the top left corner to return to the MaxiCOM Job Menu or select another setting to adjust Figure 8 8 Sample About Screen ...

Page 119: ...oftware The updates improve the MaxiCOM applications capabilities typically by adding new tests new model coverage or by adding enhanced applications Software Update The tablet automatically searches for available updates for all of the MaxiCOM software when it is connected to the Internet Any updates that are found can be downloaded and installed on the device This section describes update proced...

Page 120: ...earch specific update item by inputting the file name for example enter a vehicle manufacturer 2 Status Bar Left Side displays the MaxiCOM device model information and serial number Right Side displays an update progress bar indicating the completion status 3 Main Section Left Column displays vehicle buttons and update software version information tap the About button to display a function list wi...

Page 121: ...Menu in Diagnostics application The Update application screen displays 3 Check all available updates If you decide to update all the items of diagnostic software select Diagnostics Tab and then tap the Update All button if you want to update all items of TPMS service software select TPMS Tab and then tap the Update All button If you only want to update one or some of the item s tap the Update butt...

Page 122: ...n and the latest version of the VCI software will be displayed after a few seconds Click Update Now to update the VCI software if available Update via PC 1 Down the Maxi PC Suite from www autel com Support Updates Firmware Downloads Update Client and install it onto your PC 2 Using a USB cable connect the MaxiVCI Mini to a PC 3 Launch the PC Suite on the PC which is installed after the installatio...

Page 123: ...the connection state displays as Paired otherwise it displays as Unpaired Update for VCI software only when the MaxiCOM tablet and the MaxiVCI Mini are connected by a USB cable this function is used to update VCI software via Internet Programmer update updates MaxiProgrammer 201 firmware via Internet 2 BT Setting The BT Setting screen displays the types and product serial numbers for all the devic...

Page 124: ...ing units 6 The device name may display as Maxi suffixed with a serial number Select the appropriate device for pairing 7 When paring is successfully done the connection status displayed to the right of the device name is shown as Paired 8 Once paired the VCI button on the system Navigation bar at the Connection LED on the MaxiVCI Mini illuminates solid blue This signifies that the tablet is conne...

Page 125: ...118 Programmer Update Coming soon ...

Page 126: ...tons which are listed and described in the table below Table 11 1 Top Toolbar Buttons in Shop Manager Button Name Description Back Returns to the previous screen Diagnostics Tap this button to access vehicle Diagnostics menu Enter Edit Displays the editing toolbar to print or delete the selected file Delete Deletes the selected vehicle record Search Enters the vehicle name or test path to retrieve...

Page 127: ...e retrieved DTCs from previous diagnostic sessions All information is displayed in summarized details Tap on a record to resume a diagnostic session on a stored vehicle Figure 11 1 Sample Vehicle History Screen To activate a test session for the recorded vehicle 1 Tap the Shop Manager application on the MaxiCOM Job Menu 2 Select Vehicle History 3 Tap the Diagnostics button at the bottom of the thu...

Page 128: ...e information such as vehicle year make and model The form also includes retrieved DTC from previous test and all information manually inputted by the technician Figure 11 2 Sample Historical Test Record Sheet To edit the Historical Test record sheet 1 Tap the Shop Manager application on the MaxiCOM Job Menu 2 Select Vehicle History 3 Select the specific vehicle history record thumbnail from the m...

Page 129: ...ap Done to save the updated record sheet or tap Cancel to exit without saving Workshop Information The Workshop Information form allows you to edit input and save the detailed workshop information such as shop name address phone number and other remarks which when printing vehicle diagnostic reports and other associated test file will display as the header of the printed documents Figure 11 3 Samp...

Page 130: ...r the account or select Choose Photo to choose from an existing image 5 Some customers may have more than one vehicle for service you can always add new vehicle information to the account to be correlated Tap Add New Vehicle Information and then fill in the vehicle information Tap the x button to cancel adding 6 Tap Done to save the account or tap Cancel to exit without saving To edit a customer a...

Page 131: ... Cancel to cancel the request History Notes Use the History Notes function to add audio and video records text notes and photos for the associated customer account To access History Notes 1 Tap the Shop Manager application on the MaxiCOM Job Menu 2 Select Customer Manager or Vehicle History 3 Select a customer account by tapping the corresponding name card A Customer Information sheet displays if ...

Page 132: ...Button Name Description Back Returns to the previous screen Delete Deletes the selected note Search Quickly locates the required note by entering the note title Cancel Cancels edit or file search Edit Tap this button to open an edit window to edit notes Add Notes Adds new note to History Notes Save Saves notes To add a note in History Notes 1 Access History Notes 2 Tap the Add Notes button An edit...

Page 133: ...to input a note title 4 Tap on the blank space below to edit a text note or remark 5 Select a function button on the top to add files in any form you choose 6 Tap Save to save the note tap Discard or Cancel to exit without saving ...

Page 134: ...l articles and technical bulletins produced by top notch technicians and product experts Please view the materials that are saved on the tablet or view technical articles from our online forum by clicking the links displayed under this application ...

Page 135: ...Clients can be reached separately Computers and mobile devices that run TeamViewer are identified by a globally unique ID The first time the Remote Desk application is started this ID is generated automatically based on the hardware characteristics and will not change later on Make sure the tablet is connected to the Internet before launching the Remote Desk application so that the tablet is acces...

Page 136: ...on his her computer at the same time in order to provide support and take control of the tablet remotely 4 Provide your ID to the partner and wait for him her to send you a remote control request 5 A popup displays to ask for your confirmation to allow remote control on your device 6 Tap Allow to accept or tap Deny to reject Refer to the associated TeamViewer documents for additional information ...

Page 137: ...ooting resources and the advisory reports from the MaxiCOM users from all over the world Information in the MaxiFix database is organized into a series of diagnostic tips that are designed to quickly lead you to the root cause of a particular problem on the test vehicle Navigation You need to register the device to your online account before launching the MaxiFix platform see Product Registration ...

Page 138: ...tion by entering keywords codes or problems Select Vehicle Button The Select Vehicle button on the Header allows you to specify the vehicle which you want to research on MaxiFix by selecting each of the vehicle attribute from a sequence of option lists This feature helps to filter out the searches that allow only the information that applies to the identified vehicle to display NOTE All attributes...

Page 139: ...ect the make of the vehicle from the list d Select the model of the vehicle from the list e Select the submodel of the vehicle from the list f Select the engine of the vehicle from the list After completing the vehicle selection procedure the identified vehicle is shown on the Header 2 Enter a Search Term MaxiFix has an exclusive one stop lookup that helps you find all of MaxiFix resources by one ...

Page 140: ...epairing vehicle issues You can also post a comment about how the tip has helped you as reference to other members Operations The Navigation Menu is at the bottom of the screen Selecting the items on the Navigation Menu allows you to switch between the main sections on MaxiFix These main sections include Home shows all questions and allows you to specify questions about one or multiple makes Searc...

Page 141: ...ix the second option on the Navigation Menu at the bottom of the screen presents search results for the specified vehicle Search results are listed in various categories All includes all search results including related Questions Tips and Real Fixes to your search Questions presents a list of open Question discussed in the community that may be pertinent to your search Tips presents a list of Tips...

Page 142: ...Tap Submit to post your question to the community Tap Attach File to include images or reference files with your question You are requested to select one Adopted Answer from all of the responses and then close the question For details please refer to My Messages on page 137 My MaxiFix My MaxiFix the fourth option on the Navigation Menu at the bottom of the screen opens your personal MaxiFix page T...

Page 143: ...le repair issue To create a new MaxiFix Tip 1 Select My MaxiFix from the Navigation Menu 2 Select Select Vehicle from the Header and enter the identifying attributes of the vehicle you are writing the Tip about 3 On the My MaxiFix page find Share a Tip click this link to open the My Tips page 4 Enter the Tip subject in the Subject field 5 Compose your Tip in the Description field Include as much i...

Page 144: ...er of the new and unread messages The displayed number will be reduced correspondingly after viewing The message notification will appear under the following two conditions 1 Your question or answer is replied by other MaxiFix community members 2 Your answer is marked as the Adopted by the MaxiFix community member who asked the question Tap My Messages select and open the message you want to read ...

Page 145: ...re Rewarding System 1 A score of 4 is awarded if your answer is selected as the Adopted Answer 2 A score of 3 is awarded when you close a question 3 A score of 2 is awarded if your closed question is marked as Adopted by no less than 20 community members 4 A score of 1 is awarded if your answer is selected as the Adopted Answer for a closed question which is marked as Adopted by no less than 20 co...

Page 146: ...139 comment window To allow the administrator to respond to your question or issue the following information should be provided Your name A contact email address A contact phone number ...

Page 147: ...o autel com 2 On the Sign In page input your account ID and other information to log in if you already have an account 3 If you are a new member to Autel and do not have an account click the Create Autel ID button on the left side 4 Enter the required information in the input fields read through Autel s Terms and Conditions and tick on Agree and then click Create Autel ID at the bottom to continue...

Page 148: ...u ve reached the last screen visited Refresh reloads and updates the screen The main section of the Support screen is divided into two sections The narrow column on the left is the main menu select one subject from the main menu to display the corresponding functional interface on the right My Account The My Account screen displays the comprehensive information of the user and the product which is...

Page 149: ...iod Update Info The Update Info section displays a detailed record list of the product s software update history including the product serial number software version or name and the update time Service Info The Service Info section displays a detailed record list of the device s service history information The device s serial number and a detailed repair report such as the fault type changed compo...

Page 150: ...lt The summary information for each complaint item includes the Subject Name Ticket ID User s Account ID Date and the Case Status There are four case status types Open indicates the complaint case has been started but not processed Suspended indicates the complaint case is being processed Waiting Customer Reply indicates the complaint has been replied by a service personnel and requires feedback f...

Page 151: ...fill out the complaint form as completely as possible 7 Select the required processing time on the last section according to the urgency of the case 8 Tap Submit to send the completed form to Autel s online service center or tap Reset to refill it The submitted complaints will be carefully read and handled by the service personnel and the respond speed may depend on the processing time you ve requ...

Page 152: ... reports through the Support platform and send back problem solutions within 48 hours Support personnel will answer your questions directly To make a reply in a Data Logging session 1 Tap on the Sent tag to view a list of submitted data loggings 2 Select a specific item to view the latest update 3 Tap on the input field at the bottom of the screen and enter texts Or tap the Audio button to record ...

Page 153: ... 2 Select the appropriate device heading For example if you are going to ask a question about the MaxiCOM tablet tap MaxiCOM to start a discussion 3 Enter your topic and the discussion content in the appropriate input field 4 Select a category or edit tags for the discussed post This will help other members with similar interest to find your post 5 Tap OK to submit the post To join and reply to a ...

Page 154: ...input field and tap OK to submit your post User Profile The User Profile section allows you to set personal Avatar check your member status and other information as well as to review your personal posts in the communities Tap the Avatar image on the Communities screen to open the User Profile Profile displays the user s personal information and member status The Related links allow you to check th...

Page 155: ...rious technical supports such as product usage techniques and vehicle diagnostics practice FAQ Database The FAQ section provides you comprehensive references for questions frequently asked and answered about the use of Autel s online member account and shopping and payment procedures Account displays questions and answers about the use of Autel s online user account Shopping Payment displays quest...

Page 156: ...ditional in automotive service sites To open a quick link 1 Tap the Quick Link application on the MaxiCOM Job Menu The Quick Link application screen displays 2 Select a website thumbnail from the main section The Chrome browser is launched and the selected website is opened Figure 16 1 Sample Quick Link Screen ...

Page 157: ...by the vehicle 1 Tap the Function Viewer application on the MaxiCOM Job Menu The Function Viewer application screen displays 2 Tap the tool name on the top left to drop down the tool list tap the one you want to search 3 Tap the vehicle brand model and year you want to search 4 All the functions support by the selected tool for the selected vehicle displays in three columns function sub function a...

Page 158: ... to search 3 Type in the function you want to search to the top right search column All the vehicles with this function will be listed with 8 columns the Brand Model Year System Sub system Function Sub function and Version NOTE Fuzzy search is supported type in part of the function you want to search can also find you all the related Figure 17 2 Sample Function Viewer Screen 2 Figure 17 3 Sample F...

Page 159: ...hands Do not store the devices in humid dusty or dirty areas Check the housing wiring and connectors for dirt and damage before and after each use At the end of each work day wipe the device housing wiring and connectors clean with a damp cloth Do not attempt to disassemble your tablet or the MaxiVCI Mini Do not drop or cause severe impact to the devices Use only authorized battery chargers and ac...

Page 160: ... the tablet Your charger maybe out of order Contact your nearest dealer You may be attempting to use the device in an overly hot cold temperature Try changing the charging environment Your device may have not been connected to the charger properly Check the connector NOTE If your problems persist please contact Autel s technical support personnel or your local selling agent About Battery Usage You...

Page 161: ...ce and the user suspects damage contact support Move the tablet closer to your network s base station to improve battery life The battery recharging time varies depending on the remaining battery capacity Battery life inevitably shortens over time Since over charging may shorten battery life remove the tablet from its charger once it is fully charged Unplug the charger once charging is complete Le...

Page 162: ...armingdale New York USA 11735 AUTEL EUROPE Phone 0049 0 61032000522 Website www autel eu Email sales eu autel com support eu autel com Address Robert Bosch Strasse 25 63225 Langen Germany AUTEL SOUTH AMERICA Phone 507 308 7566 Website www autel com es Email sales latin autel com latsupport autel com Address Office 103 Building 3845 International Business Park Veracruz PanamáPací fico Panamá AUTEL ...

Page 163: ...method of payment for non warranty repairs NOTE For non warranty repairs payment can be made with Visa Master Card or with approved credit terms Send the device to your local agent or to the below address 8th Floor Building B1 Zhiyuan Xueyuan Road Xili Nanshan Shenzhen 518055 China Other Services You can purchase the optional accessories directly from Autel s authorized tool suppliers and or your ...

Page 164: ...modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equip...

Page 165: ...Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W Kg Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum...

Page 166: ...CE This product is declared to conform to the essential requirements of the following Directives and carries the CE mark accordingly EMC Directive 2014 30 EU R TTE Directive 1999 5 EC Low Voltage Directive 2014 35 EU ...

Page 167: ...g of the device Some states do not allow limitation on how long an implied warranty lasts so the above limitations may not apply to you This warranty does not apply to 1 Products subjected to abnormal use or conditions accident mishandling neglect unauthorized alteration misuse improper installation or repair or improper storage 2 Products whose mechanical serial number or electronic serial number...

Page 168: ...161 IMPORTANT All contents of the product may be deleted during the process of repair You should create a back up copy of any contents of your product before delivering the product for warranty service ...

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