140
15
Support
This application launches the Support platform which synchronizes Autel
’s
on-line service base station with the tablet. In order to synchronize the
device to your on-line account, you need to register the product through the
Internet when you use it for the first time. The Support application is
connected to Autel
’s service channel and on-line communities which
provides the quickest way for problem solutions, allowing you to submit
complaints or sent help requests to obtain direct services and supports.
Product Registration
Register your MaxiCOM Diagnostic Device to access the Support platform
and download update.
To register the diagnostic device
2. On the Sign In page, input your account ID and other information to
log in, if you already have an account.
3. If you are a new member to Autel and do not have an account, click
the
Create Autel ID
button
on the left side.
4. Enter the required information in the input fields, read through
Autel
’s Terms and Conditions and tick on
Agree
, and then click
Create Autel ID
at the bottom to continue.
5. The online system will automatically send a confirmation email to
the registered email address. Validate your account by clicking the
link provided through the mail. A product registration screen opens.
6. Access the tool
’s About section in the Settings application to
retrieve the tablet’s serial number and password.
7. Select the product model of your device, enter the product serial
number and password on the Product Registration screen, and
click
Submit
to complete the registration procedure.
