EN-8
12. Troubleshooting
Q: The headphones cannot be turned on.
A: The battery may be flat. Please recharge the battery and
try again. Refer to chapter 4. Charging the Battery.
Q: Why don’t the headphones pair with the mobile
phone?
A: Please check the followings.
-
Check that the headphones are on a full charge.
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Make sure that the mobile phone's Wireless function is on.
You can clear all connection history on your phone.
-
Make sure other paired device’s wireless function is
turned off.
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Make sure the two devices are in the effective pairing
range. (33 feet/10 meters).
-
Make sure that there is no obstacle between the
headphones and the mobile phone, such as electronic
equipment and a wall.
-
Furthermore, make sure that the headphones are in
pairing mode, and pair it with phone again.
Q: There is some noise.
-
A: Wireless is a radio technology, so it is sensitive to
obstacles between the headphones and the pairing device.
Please make sure that there is no obstacle between the two
devices and is within 33 feet/10 meters.
Q: I can't hear sound.
A: Please check the followings.
-
Try increase the volume.
