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Maintenance is necessary to avoid expensive and complicated
repairs and ensure the uninterrupted performance of the device .
Free-of-charge maintenance is performed during the warranty
period and applies only to the parts covered by the warranty (see
“Limited Warranty”) .
To obtain maintenance services, contact your hearing aid specialist
(seller of the device) .
The same specialist can advice you on the “post-warranty”
maintenance service .
Accessories/Cleaning
Care Products:
• BTE cleaning kit;
• Drying container;
• Drying tablets .
Maintenance
Troubleshooting
The device is not functioning:
Make sure the battery is inserted correctly in the battery
compartment (see “Battery Replacement”) .
Make sure the battery door lid is closed completely .
Make sure the battery isn’t dead .
Make sure the earmold tubing isn’t dirty .
Check the tube for ear wax and condensate, clean it if necessary .
If there is condensate or moisture in your hearing instrument, put
it in a special container with a drying tablet .
The sound is too quiet, static or breaking up:
Check the volume control .
Make sure the battery isn’t dead .
Make sure the earmold tubing isn’t dirty .
Make sure there isn’t any condensate or ear wax in the tube; clean
it if necessary .
If there is condensate or moisture in your HA, put it in a special
container with a drying tablet .
If all the attempts to fix the problem are unsuccessful , contact
your hearing aid specialist
The HA is whistling:
The earmold does not sit tight enough in the ear canal . Take it out
and put it in again .
Make sure the tubing is not damaged . If it needs to be changed,
contact a specialist .
The earmold is deformed, it needs to be replaced with a new one .
Ear wax has built up in the ear tubing . Contact the specialist, so
he cleans it up .
Your ear canal shape has changed . You need to contact the
specialist to have a new earmold made .
Attention!
You can get detailed information about the
accessories and HA cleaning solutions(and their
prices) from your hearing aid specialist.
