16
TROUBLE SHOOTING
Problem
Cause
Solutions
Cannot connect to Wi-Fi
network
Network down
Confirm that a Wi-Fi or Ethernet Wired connected PC can
access the internet (i.e. can browse the web) using the same
network.
• Check that a DHCP
server is available, or that you have
configured a static IP address on the radio.
• Check that you firewall is not blocking
any outgoing ports.
As a minimum the radio needs access to UDP and TCP ports
80,443 and 8008, DNS port 53.
Router restricts access to
listed MAC addresses
Obtain the MAC address from Configuration > Information
>
Network > Wi
-
Fi MAC and add to the allowed equipment list
on your access point.
Note:
The radio has separate MAC addresses for wired and
wireless networks.
Insufficient Wi-Fi signal
strength
Check distance to router; see if a computer can connect to the
network in this location
• Optimize the distanc
e of th
e router’s
location
Unknown encryption
method
Change encryption method on router. The radio supports
WEP, WPA, WPA2
Firewall preventing access Windows Media Player:
varies
—
non-Microsoft firewalls may require configuration
for UPnP.
If your radio can connect to
the network successfully,
but is unable to play
particular stations
• The station is not broadcasting a
t this time of the day
(remember it may be located in a different time zone).
• The station has too many people trying
to attach to the radio
station server and the server capacity is not large enough.
• The statio
n has reached the maximum allowed number of
simultaneous listeners.
• The link on the radio is out of date. This
is updated
automatically every day, so the next time you turn on the link
will be recognized.
No sound
• Adjust the volume level of the external
powered speaker.
• Please check if the
power of the external powered speaker is
switched on.
Radio got freeze or no
response
Carry out a reset as follow:
On the radio unit, press the and
buttons together until
the radio is off (screen is blank), then release both buttons.
HELPFUL TIPS
1. If the Internet Radio keeps re-buffering radio station:
The Internet Radio is streaming the data from the radio station via your broadband connection, if there is a high error rate on
your broadband connection, or the connection is intermittent, then it will cause the Internet Radio to pause until the
connection is re-established and it has received enough data to start playing again.
If your Internet Radio keeps stopping, please check the DSL modem to ensure that the Broadband line is not suffering a high
error rate or disconnections. If you are experiencing these problems, you will need to contact your broadband supplier.
2. What is Buffering?
When playing a stream, the Internet Radio/Media player, downloads a small amount of the stream before it starts playing.
This is used to fill in any gaps in the stream that may occur if the internet or the wireless network is busy. The Internet Radio
streams music data from the PC while you are listening. If a stream gets blocked or experiences Internet congestion while
transferring it may stop/interfere with the quality of play. If this happens, check your internet connection speed- it must be
faster than the speed of the streams.
3. My radio is working but some stations cannot be played.
a)
The problem may be due to one or more of the followings:
b)
The radio station is no longer broadcasting.
c)
The radio station has reached the maximum allowed number of simultaneous listeners.
d)
The radio station has changed the stream arrangement and the link is no longer valid.
e)
The radio station is not broadcasting at the time of the day (not all stations are broadcasting 24 hours throughout the
day).
f)
The Internet connection between your radio and the radio station server is too slow or unstable to support the data
rate of the broadcast.
