CHAPTER 7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
●
AudioCodes Device Manager's ‘Collect Logs’ action also includes all information
collected by Microsoft Teams admin center (TAC). The .zip file includes the
following files:
✔
Android BugReport
✔
AdminAgentLogs.zip - includes logcat collected by the OVOC/Device
Manager.
✔
blog files (media logs)
✔
Skylib-XXX.blog
✔
app_process32.XXX.blog
✔
config.cfg & status.cfg - Device configuration and status
✔
ac_config.xml and ac_status.xml - Device configuration and status for
internal use.
✔
dmesg - Diagnostic messages command useful for debugging hardware-
related issues.
✔
SessionID_For_Company_Portal_Logs.txt (this is the CP SSDI, not the logs;
the logs are sent to the OVOC / Device Manager server).
●
See also the
Device Manager Administrator's Manual
.
Getting Audio Debug Recording Logs
Network administrators can opt to get Audio Debug Recording logs from the phone screen. The
purpose of these logs is for issues related to media.
➢
To enable Audio Debug Recording logs:
1.
Log in as Administrator.
2.
Open the Settings screen and scroll down to
Debug
.
3.
Select
Debug
and then scroll down to
Debug Recording
.
4.
Configure the remote IP address and port.
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