Troubleshooting
35
The charging case or headphones may be hot. Allow the temperature of the product to cool sufficiently
before charging in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight.
Headphones cannot be charged
Make sure that the product is placed in the charging case correctly.
Make sure to close the charging case cover when charging.
Charge the charging case.
Wipe dirt off the charging terminal with a dry cloth.
The charging case or headphones may be hot. Allow the temperature of the product to cool sufficiently
before charging in a well-ventilated place (10 to 35°C (50 to 95°F)) away from direct sunlight.
The ear detection function does not work
Check if the ear detection function is on.
Insert the product properly into your ears.
After removing the headphones from the charging case, check that the indicator lamps on the headphones
are flashing (ready to use) before wearing them. The ear detection function may not work correctly if the
headphones are worn while the indicator lamps are not flashing.
For details about how to operate your Bluetooth device, refer to the device’s user manual.
