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Audio Concepts, Inc.
Our Guarantee and Warranty
Satisfaction Guaranteed:
We’re sure you’re going to love your new Audio Concepts, Inc. (ACI) products! In the unlikely
event that you are not satisfied, please contact us within
30 days
of receipt of your ACI products
for a hassle-free return.
Simply follow these procedures:
1.
Return Authorization:
Call us at (608) 784-4570 or email
, within 30 days of receipt of your
ACI products for a return authorization number. Boldly mark the return authorization number on the outside of the
box. Include a brief note stating your name, address and daytime telephone number, along with a short description
why the products are being returned.
2.
Returning:
We request that you return the ACI products to us in their original packaging and include packaging
materials, manuals, etc. Ship by the most economical means (preferably UPS) and insure the products for the
invoice purchase price. The customer is responsible for return shipping.
Please note: ACI can not accept C.O.D.
returns.
3.
Credit:
Upon receipt and inspection, we will issue a refund for the invoice purchase price and invoiced UPS
Ground service only. Please note this return policy is in effect only if the ACI products are in new condition, in their
original packaging, without drilled holes, disassembled or any other modifications.
Speaker Manufacture’s Warranty:
ACI’s Five Year Standard Warranty and One Year Total Assurance Guarantee
For
five years
from receipt, Audio Concepts, Inc. will, at its option, repair or replace factory
defective components. This warranty excludes products that have been abused, modified, or
disassembled in any way. This warranty does not apply to products, which have been damaged in
shipping. Audio Concepts, Inc. liability is limited only to the replacement of defective parts. No
other liabilities or obligations are expressed or implied.
For the
first year
of ownership, ACI also provides a unique Total Assurance Guarantee, (TAG).
TAG from ACI not only covers everything included in our standard five year warranty, but we will
also pay for shipping to ACI and back to your front door. TAG is limited to shipping destinations in
the Continental U.S.
The ACI Five Year Standard Warranty and One Year Total Assurance Guarantee are fully
transferable from the original owner to a secondary owner provided that the original owner
notifies ACI, by phone call or by filling out the on-line form:
www.audioc.com
No warranty will be transferred absent this notification.
Simply follow these procedures:
1.
Return Authorization:
Call us at (608) 784-4570 or email
for a return authorization number.
If the warranty repair is during the first year of ownership, additional instructions will be given to you at that time.
Boldly mark the return authorization number on the outside of the box. Include a brief note with your name,
address and a daytime telephone number, along with a short description why the products are being returned.
2.
Returning:
Carefully repack defective ACI merchandise in their original packaging. Ship by the most economical
means (preferably UPS) and insure the products for their full retail value. The customer is responsible for return
shipping (unless the first year TAG applies). Please note: ACI can not accept COD or Freight Collect returns.
3.
Replacement:
Audio Concepts, Inc. will inspect and determine the cause of failure and will pay return shipping on
the defective goods replaced or repaired.
Please ship any returns to the following address:
Audio Concepts, Inc., 901 So. 4
th
Street, La Crosse, WI 54601 (608) 784-4570
