t r o u b l e s h o o t i n g
g u i d e l i n e s
No Sound:
• Ensure that hearing instruments are turned on.
• Replace the battery.
• Ensure that there is no wax or debris built up;
clean or replace the wax guard as instructed in
this manual.
Not loud enough:
• Replace the battery.
• Ensure that there is no wax or debris built up;
clean or replace the wax guard as instructed in
this manual.
• Ensure the hearing instrument is placed in the
proper position and the receiver module is
placed properly into the ear canal.
• Excessive earwax can prevent sound from
entering the ear. Contact your physician or
hearing healthcare provider.
• Changes in your hearing loss can affect how
you hear with a hearing aid. Contact your
hearing healthcare provider if you suspect any
change in your hearing status.
Whistling / Feedback:
• Ensure the hearing instrument is placed in the
proper position and the receiver module is
placed properly into the ear canal.
• Excessive earwax and improperly sized
instruments can cause whistling. Contact
your hearing healthcare provider.
• Move hand or other flat objects away from
the ear; adjust clothing (collar) that may be
interfering with sound travel.
Sound is Distorted or Unclear:
• Replace the battery.
• Hearing instruments may have a poor
battery contact or may not be programmed
properly. Return to your hearing healthcare
provider.
Intermittent Sound:
• Replace the battery.
• Ensure that there is no wax or debris built
up; clean or replace the wax guard as
instructed in this manual.
• Hearing instruments may have a poor
battery contact. Return to your hearing
healthcare provider for service.
Turns On and Off Automatically:
• Replace the battery.
• Excessive moisture may be causing this, let
the instrument dry thoroughly.
• Contact your hearing healthcare
professional
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