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12
Troubleshooting
No sound or poor quality sound
Cause
Remedy
Not turned on
See page “Turning on / off”
Low / dead battery
Replace the battery. New battery
should last around 5-10 days
Dome blocked with
debris / earwax
Replace dome and replace
earwax guard. See “Replacing the
dome and earwax guard”
Plugged microphone
Clean device with cleaning brush.
If issue persists, contact Audicus
Low volume
Increase the volume. See page
“Volume change”
13
Beeping
Cause
Remedy
Low battery
An audio alert will indicate low
battery voltage. Change battery
Feedback / Whistling
Cause
Remedy
Hand or clothing
near device
Move hand / clothing away
from device
Poorly fitting dome
Try a new dome size. See
“Finding the right dome”
Dome not inserted
properly
Ensure the dome is properly
attached. See “Inserting your
hearing aid”
Volume too high
Lower volume or reset device
(open and close battery door)