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28

Issue

Cause

Light not illuminating

Remote is off

Dead battery

Battery inserted incorrectly

Hearing aids do not 

respond

Remote is out of range

Hearing aid battery is dead

NEVER

 

connect the remote to USB cable. The USB port 

is used with a proprietary software used to pair it with the 
hearing system.

 

Remote Troubleshooting

Summary of Contents for Dia II

Page 1: ...Instruction Manual Alto Dia II ...

Page 2: ...ssing wireless features and an ergonomic shell design In addition it has Open fit Improved speech recognition Superior feedback and noise reduction Sleek award winning design Universal sound processor The Dia II is a sophisticated hearing aid programmed to your hearing loss If you have any questions feel free to contact us at 844 616 7284 or contact audicus com ...

Page 3: ...ograms Volume 26 On Off 12 Remote Troubleshooting 28 Wearing the Hearing Aid 13 Maintenance and Use 29 Volume Adjustments 19 Technical Information 32 Cleaning 20 Returns and Warranty 33 Changing the Tube 21 FDA Information 34 Cleaning the Tube 22 Warnings and Side Effects 37 Basic Volume Remote 23 Contact Us 39 Contents ...

Page 4: ...unction Microphone Picks up sound for the system to process Receiver Amplifies the outgoing sound Push Button Changes listening programs Open Tube Sends sound into the ear Dome Holds speaker in place and guides sound into ear Retention Guard Stabilizes hearing aid while in the ear Receiver Retention Guard Dome ...

Page 5: ...Clam Shell Ear Domes What s Inside Number of domes will vary depending on your hearing loss Manual Instruction Manual Cleaning Wire Size 312 Batteries Cleaning Brush Magnetic end for extracting batteries ...

Page 6: ...a cork in a wine bottle If too loose this can create a whooshing or whistling sound This can be solved by using a larger dome size 2 Decide if the Retention Guard helps The retention guard curls down towads the back and into the outer bowl of your ear to keep the hearing aid in place It s designed to provide extra stability but many customers don t find it necessary For questions on adjusting remo...

Page 7: ...unds you haven t heard in years initially sounds may be uncomfortably loud tinny or hollow The best way to acclimate to your hearing aids is to wear them regularly until the sound quality is comfortable and you have adjusted to the new sounds you ve been missing out on 2 Reprogramming Audicus offers free adjustments for the life of the hearing aid Most people don t require an adjustment but it can...

Page 8: ... used for an extended period of time as it may leak and damage the device Low Battery Warning When your battery runs low the hearing aid will emit continuous beeps Battery Compartment The battery compartment is at the back of the hearing aid Gently pull the tab on the battery door until it opens Opening and closing the battery door does not require excessive force Batteries ...

Page 9: ...nserting the Battery 1 The Dia II uses size 312 batteries Remove the sticker from the new battery This activates the battery Please wait as long as 5 minutes for battery to begin working after the sticker is removed ...

Page 10: ... battery compartment inside the Dia II door note the indication on the battery If the battery does not fit in easily it may be upside down Excessive force is not required 3 Close the battery compartment completely Your hearing aid is now ON Batteries ...

Page 11: ...s according to federal and local regulations Never attempt to recharge batteries that are not rechargeable as this could result in an explosion Keep batteries away from sources of high temperature Keep batteries away from children and pets Do not carry batteries loose in your pocket or purse Do not place batteries in your mouth if swallowed consult a physician ...

Page 12: ...d ON or OFF through its battery compartment When the battery door is closed the hearing aid is switched ON When the battery door is fully open the hearing aid is OFF When the hearing aid is not in use open the battery compartment in order to preserve battery power ON OFF ...

Page 13: ...r the top of your ear so that the hard casing is behind your ear and the tube is in front 2 Push the dome into your ear until it sits comfortably in the canal and the tube lies flat against the side of your head The dome should be snug inside the ear canal You should not see it if placed correctly ...

Page 14: ...k in the Retention Guard 3 Place the retention guard into the bowl of your ear If retention guard is too long remove dome and pull it off cut it To remove your hearing aid hold the tube and gently pull the dome out of your ear canal ...

Page 15: ...e broken domes If a dome becomes lodged in your ear contact a medical professional for removal If you feel physical discomfort or experience irritation contact Audicus and or a hearing professional Sizing Must Seal the Canal Wearing the Hearing Aid 1 Too much space between dome and canal 2 Space between dome and canal is reduced but still leaks out sound 3 Dome fits properly and seals the canal wh...

Page 16: ... tear Replacement domes and tubes can be ordered from Audicus com About domes Always ensure that a dome is properly attached to the tube If the dome remains in your ear have it removed by a medical professional Replace dome if it breaks Insert the open tube unit with the dome carefully and not too deeply into the ear ...

Page 17: ...17 To Remove the Dome 1 2 3 4 Gently Pull Flip the dome Pull with some force Wearing the Hearing Aid Pinch where the meets the tube ...

Page 18: ...Aid To Attach the Dome 1 Place new dome over the end of the tube 2 Press until the dome attaches onto the tube 3 Make sure that the ear dome is securely fastened You should be able to tug it slightly without removing it 1 2 3 ...

Page 19: ... volume up to 5 louder Left button volume down to 10 softer Remote Control You can purchase an optional remote See Remote section of manual for details If you have a single Dia II button pressing will cycle from the default volume up to 5 louder After the loudest seting volume cycles to default volume If you have a pair of Dia IIs you can go up 5 in volume with the right push button from the basel...

Page 20: ... the hearing aids to prevent earwax from hardening Remove earwax with a soft tissue Keep hearing aid dry and clean at all times Do not submerge in water or cleaning solution Hearing aid safe wipes are available for purchase at Audicus com Audicus provides a Clean Care service available at Audicus com Never use domes worn by someone else or if dirty torn or disfigured Only use original domes and tu...

Page 21: ...21 Changing the Tube To Remove Attach Tube Unscrew the old tube from your hearing aid by rotating the tube counterclockwise To attach the tube rotate it in clockwise 1 2 Twist the tube counterclockwise ...

Page 22: ...alth problems Unscrew the tube from the hearing aid then clean the tube and ear dome on the outside with a dry cloth Use the cleaning wire to extract debris out of the tube The dome should be removed and then the wire should be inserted through the threading and pushed all the way through the tube and out Once it is cleaned screw the tube back on ...

Page 23: ...e Remote The Dia II hearing aid can be controlled by a remote to enhance the way you use and experience your hearing aids If you would like to purchase a Basic Remote please contact us at 844 616 7284 or contact audicus com ...

Page 24: ...dicator Light Basic Volume Remote Overview Feature Function Power Switch Turns remote on or off Volume Buttons Increases or decreases volume Program Button Cycle through programs upward Home Button Default to program 1 LED Indicator Light Indicates status of remote ...

Page 25: ...attery Turn on your remote by sliding the switch up To turn off slide the switch down LED Indicator Light Status Green Battery OK Red Low battery 10 Green for two seconds after switching on Ready to use No light after pressing button Dead battery Flashes Blue Full Battery ...

Page 26: ...r See below Program 1 Smart Everyday 1 beep Program 2 Speech in Noise 2 beeps Program 3 Television 3 beeps Program 4 Telecoil Loop System 4 beeps The Smart Everyday program is an auto adaptive setting in which the hearing aid detects your environment and provides appropriate amplification based on those sounds around you The Speech in Noise program can be used in loud rooms or noisy environments t...

Page 27: ...ogram to listen to music Outdoor program or other environmental programs to help in specific situations This is at the user s request and is no charge as part of your Unlimited Tune Ups for life Changing Volume Press the or button to increase or decrease the volume When you have hit the highest or lowest volume setting you will hear a a double beep indicating there are no more adjustments to make ...

Page 28: ...tery Battery inserted incorrectly Hearing aids do not respond Remote is out of range Hearing aid battery is dead NEVER connect the remote to USB cable The USB port is used with a proprietary software used to pair it with the hearing system Remote Troubleshooting ...

Page 29: ...ng Always keep the aid protected when out in the rain If the hearing aid becomes wet remove the battery and ensure the aid is dry before using it again Never subject your hearing aid to hairspray sunscreen aftershave perfume gel cream or other cosmetic medical products In areas of high humidity periodically remove the hearing aid and put it in a warm place to dry out We recommend regularly drying ...

Page 30: ...leave your hearing aid exposed to direct sunlight for an extended period of time Storage Always remove the battery from the hearing aid when not in use for extended periods Always store your hearing aid in its case in a clean and dry environment Keep your hearing aid away from children and pets Consider purchasing a UV Dry Box for storage from Audicus com ...

Page 31: ...ency field or shortwaves Electromagnetic field may impact the operation of a hearing aid Do not alter or attempt any repairs on the hearing aid as it will void the warranty Do not place your hearing aid in the microwave In some countries restrictions on the use of wireless equipment may apply consult local authorities for more information WARNING Choking hazard small parts ...

Page 32: ... These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation...

Page 33: ... damaged or repaired by the user Please see the return instructions on the Audicus website Manufacturer Warranty All our hearing aids come with a full 12 month manufacturer guarantee that covers manu facturing defects The guarantee will not be valid if the hearing aid has been modified or damaged by the user if the serial number has been altered or if repairs have been made without the consent and...

Page 34: ...audiologist or hearing care professional immediately for modification of the hearing aid or earmold at the point of irritation A hearing aid or earmold may cause an accelerated accumulation of cerumen earwax Also in rare cases the otherwise nonallergenic material may cause a discharge from the ear allergic reaction or any other unusual condition Please seek immediate consultation with a physician ...

Page 35: ...d health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician preferably a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all m...

Page 36: ...ee after which you may decide if you want to purchase the hearing aid or medical evaluation for religious or personal beliefs that preclude consultation with a physician The exercise of such waiver is not in your best interest and its use is strongly discouraged Children with Hearing Loss In addition to seeing a physician for a medical evaluation a child with hearing loss should be directed to an ...

Page 37: ... aid has been set up so that changes in volume and programs are synchronized One remote can be coupled with a single or a pair of aids If hearing aids are controlled by someone else s remote please contact Audicus If you purchase a single aid and decide to order a second you must send back the unit so that the aids can be coupled and synchronized also include the remote control If you purchase a r...

Page 38: ... 90 days Keep hearing aids out of the reach of children and pets Hearing aids should be used only as directed and adjusted by your trained hearing aid professional A hearing aid may stop functioning e g if the battery goes dead You should be aware of this possibility in particular if you are in traffic or otherwise depend on warning sounds Do not switch hearing aids between ears or allow others to...

Page 39: ...39 Contact Us Audicus Inc 40 Exchange Place Suite 1820 New York NY 10005 Tel 844 616 7284 Email contact audicus com www audicus com ...

Page 40: ...Rev 18A ...

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