Audi 2009 A3, Pricing And Specification Manual

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At Audi, we believe our customers can
expect excellent service each and every
time they make contact with us. To ensure
that this happens, we have agreed a set of
service standards with our Audi Centre
network that governs the way they do
business with you. These standards apply
to both Sales and Aftersales, and we actively
monitor our Centres to ensure that you
receive the highest level of customer service.
These service standards will ensure a
consistent, stress-free experience whenever
you are in contact with anyone representing
the Audi brand.
Every Audi Centre will be open during the
following hours:
Sales: 9am–6pm Monday to Friday
9am–5pm Saturday
Service: 8am–6pm Monday to Friday
8.30am–1pm Saturday
Sunday opening at local discretion.
Test drives
Whilst we cannot always have the desired
demonstrator car ready immediately, we will
confirm arrangements for a test drive within
two working days (subject to status).
New Car delivery
Once we have confirmed a delivery date with
you, we will keep you informed of progress.
In the unlikely event of a delay, we will
provide you with a courtesy car to minimise
inconvenience and keep you mobile.
Delivery to any location within the UK
To maximise your Audi experience right from
the first day of ownership, we will deliver
your car to your preferred location – whether
that’s home or your place of work (subject
to reasonable notice).
Attention to every detail
Your ownership experience starts with half
a tank of fuel.
Quotation response
We will answer any quotation request within
1 working day.
Training
We run a continuous training development
programme for all our staff so that we
consistently deliver a high-quality,
professional service.
Formal complaints procedure
We have a complaints procedure designed
to ensure any negative issue you raise with
us is dealt with properly.
Courtesy cars
When your car is off the road, perhaps due
to a scheduled service or MOT, we will offer
you an Audi Courtesy Vehicle until yours is
ready. We’ll even collect from and deliver to
your chosen location, keeping hassle to an
absolute minimum.
Service bookings
If you do not require a courtesy car, we will
service your Audi within a maximum of 5
working days.
If you do choose to take a courtesy car, we
will promise to service your vehicle within
a maximum of 10 working days.
Cleaning
When your car comes to our workshop, we
will wash and vacuum it at no extra cost.
No hidden charges
You will be consulted before we carry out
any necessary work on your vehicle, and
anything charged for will be itemised on
your bill. No extra work will be undertaken
without your permission.
A personal service
All work will be done by a named Audi
Technician, to whom you can personally
direct questions or requests should you
need to.
Environmental commitment
We promise to dispose of all non-
biodegradable materials from your vehicle
in a responsible manner.
Service by Design