Troubleshooting
Smart WiFi
Ceramic Tabletop Heater
The following terms and conditions apply to the promo code;
1. Coupon is only valid on the Atomi Smart website www.atomismart.com.
2. A valid code must be entered at the checkout page in order to redeem the
promotion.
3. Customers can only redeem one time at checkout.
4. Customers can only use the promo code once.
5. Atomi Smart reserves the right to cancel or modify any order, or revoke the
use of the promo code for any reason.
6. Unless otherwise stated, promo codes are not valid in conjunction with
other promotions or discounts.
7. Additional terms and conditions may be specfied in relation to specific
promo code (for example, duration, eligibility, discount amount and
products covered), and will govern the use and redemption of those
vouchers.
8. Promo code is not exchangeable for cash.
9. Atomi Smart will not be liable and/or be required to offer replacement
codes, discounts, credits, cash or otherwise compensate customers for:
a. discontinued or cancelled promo code;
b. improper use of, or inability to redeem, a promo code; or
c. the inability to redeem promo code due to technical issues.
Still can’t connect?
Need assistance?
Our friendly customer service team will
work hard to put a smile back on your face.
Here’s how we can connect.
1-800-757-1440
Mon-Fri 9:00-5:00 EST (US)
For more information about app and
device features, tutorials and
troubleshooting tips go to:
www.atomismart.com/helpHeater
Welcome to the Atomi Smart family!
We know you will love our products so much
that we are giving you an exclusive
15% off
your next purchase on atomismart.com.
Log onto
https://atomismart.com/shop-now/
Add to Cart
Enter promo code
ATOMI15OFF
Proceed to checkout
Free shipping on orders over $50
*within the contiguous US only*
Terms and conditions apply;
This product can expose you to chemicals including Lead, which is known to the State of
California to cause birth defects or other reproductive harm. For more information,go to
www.P65Warnings.ca.gov.
Warning
FCC Notice:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the two following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for
help.
Three-year limited warranty from the date of purchase
against defects in material and workmanship.
For questions or concerns, email us at [email protected]
Manufactured and marketed by Atomi Inc.
10 West 33rd St., New York, NY 10001
atomi™ is a trademark of Atomi Inc.
atomi smart
®
is a registered trademark of Atomi Inc.
Designed by Atomi in New York. Made in China.
Note:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to
operate this device.
Turning Off the Smart Heater
Use the ON/OFF button or the power switch on the Atomi Smart
app to turn off your heater.
NOTE:
The LED display will stay illuminated and count down from
6 seconds before turning off.
Cleaning and Maintaining Your Smart Heater
CAUTION:
Always be sure the Smart Heater is switched OFF,
unplugged and completely cooled before cleaning or attempting
to store the item. DO NOT immerse Smart Heater in water or allow
water to drip into the interior of the Smart Heater, as this could
create an electric shock hazard. DO NOT use any detergents or
abrasives.
Care and Cleaning
1. Always turn off the Smart Heater and disconnect the cord from
the electrical outlet before cleaning your heater.
2. Accumulated dust may be removed from the Smart Heater
with a soft cloth or vacuum cleaner.
3. Ensure the air intake vent on the back of Smart Heater is free
and clear of dust or lint.
4. The removable particle filter should be cleaned and dried out
at least 1-2 times per season. Remove the air intake vent cover
and hand wash the particle filter with soap and water.
5. Clean the outside of the heater by wiping it with a damp cloth
and buff with a dry cloth.
Storing
Allow the Smart Heater to cool completely before storing. Store in a
dry location. Do not place heavy items on top of the Smart Heater
as this may result in possible damage.
The popup does not appear when adding a
device.
Make sure that you are allowing the app to access your
phone's Location (Android), Bluetooth and Local Network
(iOS). For more details, visit our website’s Support page.
If the popup still doesn’t appear, follow the steps below:
1. Press "Add Device" or the “+” sign and select your smart
device.
2. Follow the on-screen instructions (Make sure you
connect to a 2.4GHz WiFi Network).
I can’t find the atomi-smart-XXXX network in
my WiFi list.
Make sure your Atomi Smart device is plugged in and the
WiFi light is blinking quickly. If not, unplug your Atomi Smart
device and plug it back in to reboot.
- For more Connection Troubleshooting tips, visit
atomismart.com/connection-troubleshooting/
My Atomi Smart device appears as
“Unavailable” or “Offline" in the app.
Refresh the device list.
I just replaced my router.
If you replace your router, you will need to reset your
devices and add them again to the app.
How to reset my device.
Press and hold the WiFi button on the heater panel for 10s.
Confirm that the indicator light starts flashing.
My WiFi network doesn’t appear in the Atomi
Smart app.
Use your smartphone to confirm that you have at least two
WiFi bars in the vicinity of your Atomi Smart device. If not,
move your Atomi Smart device closer to your router. (The
list will refresh every 10 seconds).
Cannot connect to my WiFi network.
Make sure that you have entered the correct WiFi
password during the WiFi setup. Check if there are
problems with your internet connection. If the WiFi signal is
too weak, reset your WiFi router and try again.
I’m getting “Failed to Add Device”, “Failed to
find router” or “DHCP” error.
- Confirm that your phone is connected to a 2.4GHz WiFi
network.
- Check whether the router password you entered is correct.
- Confirm that the DHCP service is enabled on your router
settings.
- Make sure that your WiFi signal is strong.
- Temporarily disable your 5GHz network.
- If you have a mesh network/router that does not allow
you to disable 5GHz, try to move farther away from your
router until your phone moves to the 2.4GHz band.
