6
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
My board is not charging. The light
on my charger does not come on.
Charger cord is not properly
plugged into wall, charger, or board.
Check that power cord is well connected at wall outlet,
charger, and board. All should be pushed in fully. Check
that wall outlet is turned on.
I pressed the power button on my
board. The power light does not blink
at all (no lights on board).
Battery in board is depleted.
Charge board.
1. Remote is not turned on.
Slide power button on the right side of remote control
forward to "ON" position.
2. Remote is turned on but remote
control battery is dead.
Check that the indicator light on your remote control is
blinking (approx 1 flash every 3 seconds). If not, or if light is
very dim replace batteries in remote control.
3. Remote control is turned on and
its indicator light is blinking, but
remote has not been correctly
paired with board.
Pair your remote with your board by following the steps in
the remote control section of this manual for "BINDING
PROCESS".
I pressed the power button on my
board. The power light is a steady
white color. My board won't respond
to remote.
Something is wrong with the
electrical system of your board.
DO NOT open battery case to investigate! Contact Atom
Electric customer service department for help.
Stop riding. Check that the indicator light on your remote
control is blinking brightly (approx 1 strong flash every 3
seconds). If light is dim or not blinking at all replace
batteries in remote control and test again in a safe and flat
area at low speed. If the problem happens again stop riding
and contact Atom Electric for further instructions.
TIP: Remember to hold remote at or below waist level at all
times. One of the worst places to hold your remote is on
top of your head.
TIP: Avoid riding in areas with nearby cell phone towers,
radio towers, high voltage power lines, or other
electromagnetic equipment.
1. Try accelerating more gradually (i.e. take more time to
reach cruising speed), and decrease cruising speed.
2. A lot of power is used when starting from a stand-still. If
you feel comfortable doing so, start by pushing off with your
foot to conserve power / extend range.
3. Remember to turn off your board and remote control as
soon as you're done riding.
Ride time / range is less than when I
first got my board.
The capacity of your battery (the
amount of power it holds) decreases
gradually over time. After
approximately 500 charge cycles,
your battery will have lost
approximately 20% of it's capacity.
Consider replacing battery when ride time / range is too low
for your needs. Contact Atom Electric customer service
department for help.
My board feels unstable or wobbles at
high speeds
Your trucks' kingpins are too loose
for your weight.
Increase the resistance of your bushings by tightening your
kingpin nuts on both trucks (turn nut clockwise).
My board is too difficult to turn. I want
to turn sharper.
Your trucks' kingpins are too tight
for your weight.
Decrease the resistance of your bushings by loosening
your kingpin nuts (turn nut counter-clockwise). Never
loosen nut past the point where the kingpin threads are
flush with the top of the nut.
I love riding my board but I'm getting a
little bored.
Are you riding alone?
Persuade some friends to buy Atom Electric boards. The
more people you ride with, the more fun you'll have. Share
your riding experiences online.
I've had my board for a long time (at
least a year or two). Now my battery
won't hold a charge at all.
Your battery's life has ended.
Consider replacing battery. Contact Atom Electric customer
service department for help.
My wheels are wearing down.
My bearings are noisy.
My truck bushings are not as
responsive as they once were.
Contact your Atom Electric dealer to purchase
replacements.
Signal loss between board and
remote.
Ride time / range is less than I
expected.
Ride time / range varies depending
on rider weight, the steepness of the
terrain, how aggressively you
accelerate, and your top speed.
Make sure you are in ECO mode (if
available).
E C N A N E T N I A M
You've been riding. Good on ya!
G N I G R A H C / R E
W O P
I pressed the power button on my
board. The board's power light
remains solid. Board won't respond
to remote.
G N I D I R
My board didn't respond to my remote
temporarily while riding.
