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Atmos Warranty – Short version
1.
Atmos Warranty covers any material, construction or operation faults that are
found to be of original manufacturing origin. A full statement of the Atmos
Warranty can be found on
www.atmos.co.uk
.
2.
Atmos boiler warranty is two years from date of invoice or 12 months from
date of installation, whichever is the later. This warranty covers the cost of
replacement parts and associated labour. However the ignition & ionisation
probe and the glass fuse are excluded from this warranty. The warranty for
the heat exchanger is 10 years in total, but this covers the cost of associated
labour only for the first two years from date of invoice.
3.
There is no carriage charge for the delivery of replacement parts covered by
the warranty. Any alleged faulty part must be returned to Atmos carriage
prepaid. Carriage will be credited if the fault is found to be a manufacturer’s
fault.
4.
The serial number of the boiler must be supplied with any warranty claim.
5.
All products must be used in an appropriate application and manner. This
includes, but is not limited to, correct boiler sizing, system design, system
cleansing and use of corrosion inhibitors. If the boiler installed is a combi
boiler, an approved water conditioner device must be fitted in areas where the
water hardness exceeds 200ppm, as required by Building Regulations.
6.
The Benchmark Checklist & Service Record, found in the back of the
installation Instructions, must be filled in. Failure to install and commission
according to the manufacturer’s instructions and complete the Benchmark
Commissioning Checklist invalidates the warranty.
7.
The Warranty card must be completed and the signed Atmos copy must be
received within 14 days of installation together with a copy of the Benchmark
Commissioning Checklist, completed by the installer. By signing the Warranty
card the buyer agrees that the goods have been delivered in a satisfactory
condition.
Exceptions
8.
In the event of full payment for a product not being received, Atmos shall be
discharged from all further contractual or warranty obligations.
9.
Surface and/or transport damage are outside the scope of this warranty.
10.
Any warranty provision shall not apply if Atmos determines that the fault is
due to improper application, use, neglect, accidental damage or injudicious
treatment, non-observance of instructions contained in Atmos Manuals or due
to improper repair, adjustment, installation or maintenance or due to work
carried out by unqualified engineers. The warranty also lapses if the Atmos
boiler has not had a yearly service in accordance with instructions.
11.
This warranty shall not apply if the fault is caused by scale, failure or
abnormality of gas or water supply, or impact of any external influence that
adversely affects the normal operation of the product. This shall include but
not be restricted to dehydration, abnormal or high voltage, and hard water.
12.
Excluded parts are the ignition & ionisation probe and the glass fuse as these
are subject to wear and tear in normal use.
