AT85DVK-07 Development Board User Guide
5-27
4391B–MP3–07/07
Section 5
Technical Support
There are two ways to report a technical issue:
Through E-mail at
http://support.atmel.no/bin/customer
When requesting technical support, please report the following information:
5.1
Problem
Reporting
Object:
– Company Name
– Product Name
– Short Description
Example: COMPANY – AT85C51SND3B2 – Audio File Stop Playing
Note:
For follow-up reason, report problems separately i.e. one problem per report.
Problem Description
– Give a detailed description of your problem
5.2
Firmware
Send your complete firmware project unless it is strictly confidential
Package
– Base Name:
e.g. snd3b-refd1-1_0_33
– Any useful information about changes...
5.3
Hardware
Silicon
– Part Number:
e.g. 85C51SND3B1-EL
– Date Code:
e.g. 0441
– Lot Number:
e.g. A04319B
Memories
– NF Part Number:
e.g. Micron MT29F2G08AABWG,
– Device Number:
e.g. #2
