Please note this is a quick reference guide produced for training purposes. Copies of the
manufacturer’s User Guide can be downloaded via
www.mitel.com
5212 IP PHONE REFERENCE SHEET
WHAT DO THESE KEYS DO?
UP/DOWN ARROW KEYS:
Used to turn volume of caller up & down when on a call
and to adjust the ringer volume.
SPEAKER:
Used to activate/deactivate loudspeaker
MUTE:
Enables Mute, for phone’s handset, headset or handsfree microphone.
SUPERKEY:
Used for programming Personal keys and accessing various features
CANCEL:
Used to cancel your last action
REDIAL:
Used to redial the last external number you dialled
HOLD:
Used to hold calls (not used for transfer)
TRANS/CONF:
Used for enquiry, transfer and conference calls
MESSAGE:
Used to send and answer messages
PERSONAL KEYS (12):
These keys may be programmed as LINE, GROUP, STATUS,
SPEEDCALL or FEATURE keys however the bottom
Right
key is your
prime
key and cannot
be changed-this is your extension
ANSWERING CALLS
To answer a call you must pick-up the handset, press the prime key or press [SPEAKER]
INTERNAL:
Single ring, prime key flashes, pick up handset, or press flashing key. Display
shows who is calling you before you answer.
EXTERNAL:
Double ring, prime or line key flashes, pick up handset or press flashing key.
CALLS FORWARDED TO YOU:
Display shows “from XXXX”, answer as above.
“CALL WAITING - WHAT CAN YOU DO” (Only Available if programmed on feature keys)
While on a call, you hear call waiting tone, you can either hang up or press the [WAIT] feature
key - this holds your current call and brings the waiting call through - press
TRADE
again to
hold the new call and reconnect to your original call
“SOMEONE ANSWER THAT PHONE!”
Group Pick up: Lift handset and press
PICK UP
feature key or
*6
.
To answer any ringing extension dial
**6
plus the ringing extension number.
“NEED TO MAKE A CALL!”
OPERATOR CALL
- Dial
0.
MAKING INTERNAL/NETWORK CALLS -
Just dial the extension number you require.
MAKING EXTERNAL CALLS
Dial
9
and the required telephone number or
Dial System Speedcall code
XXXX
or
Dial Personal Speedcall code:
*1(00-09)
or
Press
[REDIAL]
key for Last Number Redial.
“HOLD ON I’LL FIND OUT!”
To hold a call press the
[HOLD]
key.
To retrieve a held call press the fast flashing line key.
“WHAT IS THEIR EXTENSION NUMBER?”
Press
[SUPERKEY]
, press
*
to select “
PHONEBOOK”
, use dialpad to display first few letters
of the name you want to look up, press
0
to select
“
LOOK UP”
, use
0
to select
“NEXT”
if
required and when the correct name appears in the screen press
*
to select “
CALL”
.
