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In case of problem
Problème rencontré
Vérifications à faire
The device does not
heat
- Check that the programming unit is in Comfort mode .
- Check that the premise circuit breakers are triggered or that the
load shedder (if you have one) has not interrupted the device’s
power supply.
- Check the air temperature in the room.
The unit is perma-
nently heating
Make sure that it is not in a draft and that the temperature setting
has not been changed.
This unit with electronic control is equipped with a microproces-
sor that can be disturbed by some severe mains voltage distur-
bances (outside CE standards defining the disturbance protection
level).
The device’s surface
is very hot
It is normal for the device to be hot when it is operating. The
maximum surface temperature is restricted in accordance with
the NF Electricité Performance standard. However, if you think
that your device is always too hot, check that the output is sui-
table for the area of your room (we recommend 100W / m2) and
that the device is not placed in a draught, which would disrupt its
setting.
The unit does not
carry out program-
ming orders
Make sure that the programming unit (refer to its user’s manual) or
the energy manager is used correctly.
Before calling our before and After Sales Department, remember to identify the device
references. These informations are written on the name plate located on the right side of
the device.
N° ???? ????
