ATEN US3310 User Manual Download Page 29

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Appendix

Technical Support

International



For online technical support – including troubleshooting, documentation,
and software updates:

http://support.aten.com



For telephone support, see

Telephone Support

, page iv:

North America

When you contact us, please have the following information ready beforehand:



Product model number, serial number, and date of purchase



Your computer configuration, including operating system, revision level,
expansion cards, and software



Any error messages displayed at the time the error occurred



The sequence of operations that led up to the error



Any other information you feel may be of help

Email Support

[email protected]

Online Technical
Support

Troubleshooting
Documentation
Software Updates

http://www.aten-usa.com/support

Telephone Support

1-888-999-ATEN ext 4988

1-949-428-1111

Summary of Contents for US3310

Page 1: ...US3310 2 Port USB C Gen 1 Dock Switch with Power Pass through User Manual...

Page 2: ...quipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one o...

Page 3: ...b Mercury Hg Cadmium Cd Hexavalent chromium Cr 6 Polybrominated biphenyls PBB Polybrominated diphenyl ethers PBDE Cable PCBA Plastic Other parts Metal parts 1 0 1 wt 0 01 wt Note 1 Exceeding 0 1 wt an...

Page 4: ...ereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose Any of the manufacturer s software described in this manual is sold or licensed as is Should...

Page 5: ...all ATEN products and how they can help you connect without limits visit ATEN on the Web or contact an ATEN Authorized Reseller Visit ATEN on the Web for a list of locations and telephone numbers Inte...

Page 6: ...o make sure that all the components are in working order If you encounter any problem please contact your dealer 1 US3310 2 Port 4K HDMI USB C KVM Dock Switch with Power Pass through 2 USB Type C cabl...

Page 7: ...ntroduction Overview 1 Features 2 System Requirements 3 Declaration 3 Components 4 Front View 4 Rear View 4 Top View 6 2 Hardware Setup Connecting the Unit 7 3 Operation Port Selection 9 The Firmware...

Page 8: ...e Setup describes the steps that are necessary to quickly and safely set up your installation Chapter 3 Operation explains the port selection options An Appendix provides a list of safety instructions...

Page 9: ...need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do n...

Page 10: ...US3310 User Manual x This Page Intentionally Left Blank...

Page 11: ...imal latency when switching between two different sources and meanwhile the HDMI connection remains without destroying the layout In addition the USB 3 2 Gen1 compliance provides data transfer speed u...

Page 12: ...e switching Switch device via remote port selector by pressing a button Plug and play no drivers needed Multiplatform support Windows 10 or above macOS X 10 12 Android 8 0 or later and iPadOS 13 or la...

Page 13: ...ded Declaration Samsung Dex is a registered application of Samsung Electronics US3310 is not manufactured sponsored licensed or distributed by Samsung Electronics Huawei Desktop mode is a registered a...

Page 14: ...iew No Component Description 1 USB 3 2 Gen 1 Type A ports Connects your USB peripheral devices into the US3310 using a USB Type A connector No Component Description 1 USB C DC in port Connects an USB...

Page 15: ...lance power will supply USB C device connected to Port 1 2 USB C 3 2 Gen 1 port 1 laptop 1 Connects a computer with an USB C cable into the back of the US3310 If you need PD laptop charging connect yo...

Page 16: ...icator port 1 LED The LEDs correspond to the consoles When the console is switched the corresponding LED will light 2 consoleindicator port 2 LED The LEDs correspond to the consoles When the console i...

Page 17: ...se review the safety information regarding the placement of this device in Safety Instructions page 17 US3310 Front US3310 Rear or or Keyboard or Printer External Hard Drive Mouse Remote Port Selector...

Page 18: ...g please plug your computer to USB 3 2 Gen 1 Type C port 1 2 Plug an HDMI monitor into the back of the US3310 3 Optional For PD laptop charging connect your laptop power adapter into the back of the U...

Page 19: ...ce computer and or Android mobile device The Console Indicator LED will light up to indicate which console is currently selected When the LED starts flashing please check the power consumption of your...

Page 20: ...To prepare for the firmware upgrade do the following 1 Go to www aten com global en products usb thunderbolt docking switches us3310 2 Follow the instructions to download the firmware upgrade 3 Unzip...

Page 21: ...te When two Burn Pass appears the firmware upgrade is successful 5 After the upgrade has completed a screen appears to inform you that the procedure was successful 6 Power off the US3310 by unplugging...

Page 22: ...lector to the 2 5mm jack for remote port selector on the US3310 s rear panel 2 Prepare a USB Type A to Type C cable Connect one end of the USB Type A cable to the computer and the other end to the US3...

Page 23: ...C DC in port The Console Indicator LEDs will flash together to indicate the Firmware Upgrade Mode is in effect Note If the Console Indicator LEDs are not flashing press and hold the Remote Port Select...

Page 24: ...e appears double click it and follow the instructions to start the firmware upgrade 7 Press any keyboard key to upgrade the firmware Note Please do not press any button on your computer or operate the...

Page 25: ...grades are completed after the upgrade has completed Note If the firmware upgrade fails remove all connections and repeat the firmware upgrade procedure from the beginning 9 Remove all the connections...

Page 26: ...US3310 User Manual 16 This Page Intentionally Left Blank...

Page 27: ...unless adequate ventilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth...

Page 28: ...for service The device does not operate normally when the operating instructions are followed Only adjust those controls that are covered in the operating instructions Improper adjustment of other co...

Page 29: ...ct model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error...

Page 30: ...x USB Type C Female Source Selection 1 x 2 5mm Jack LED 2 x White Video Max Resolution 3840 x 2160 30Hz Compliance USB 3 2 Gen 1 Type C with DP Alt Mode Thunderbolttm 3 Compatible HDCP1 4 HDMI USB Bil...

Page 31: ...computer MacBook 2015 or above MacBook Pro 2016 or above Mac OS X 10 12 or later 3 USB C enabled Smartphone Tablet Android 8 0 or later For video output to work through a USB C port it must support D...

Page 32: ...the option to 1 repair said product with new or repaired components or 2 replace the entire product with an identical product or with a similar product which fulfills the same function as the defecti...

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