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ATEN CN-5000 User Manual Download Page 76

Upgrading the Firmware

New versions of the Mainboard firmware files can be downloaded from our
website as they become available. After downloading the new firmware file,
to upgrade the firmware, do the following:

1. Go to the Customization page of the Administration configuration

notebook (see p. 62) and Click the Browse button for the component you
want to upgrade.

2. In the File Open dialog box that appears, navigate to the directory that the

downloaded firmware upgrade file is in, and select the upgrade file.

2005-09-13

CN-5000 User Manual

64

Summary of Contents for CN-5000

Page 1: ...User Manual CN 5000 2005 09 13...

Page 2: ...harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with th...

Page 3: ...owing their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting fr...

Page 4: ...he device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning w The device should be operated from the type of power source indicated on the markin...

Page 5: ...angerous voltage points or short out parts resulting in a risk of fire or electrical shock w Do not attempt to service the device yourself Refer all servicing to qualified service personnel w If the f...

Page 6: ...extending a device from the rack w Use caution when pressing the device rail release latches and sliding a device into or out of a rack the slide rails can pinch your fingers w After a device is inser...

Page 7: ...d that nothing was damaged in shipping If you encounter a problem contact your dealer Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage t...

Page 8: ...ntroduction Overview 1 Features 3 System Requirements 4 2 Hardware Setup Front View 5 Rear View 6 Before You Begin 7 Rack Mounting 7 Cable Information 8 Installation 9 3 Getting Started Logging In 11...

Page 9: ...tion 41 The Toolbar 41 7 The Log File The Log File Screen 45 8 AP Operation The Administrator Utility 47 Installation 47 Starting Up 48 Logging In 50 The Settings Notebook 52 Uploading Changes 53 Gene...

Page 10: ...rting Up 78 The Menu Bar 79 Configure 79 Events 80 Options 82 The CN 5000 List Panel 83 The Event List Window 85 Appendix Specifications 87 IP Address Determination 88 Administrator Login Failure 91 T...

Page 11: ...It explains how to connect to the CN 5000 as an administrator and how to configure the CN 5000 for operation Chapter 5 The Windows Client explains how to run the Windows Client Software from the brow...

Page 12: ...a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps w Bullet lists provide information but do not involve sequential steps Indicates selecting an option on a...

Page 13: ...CN 5000 uses TCP IP for its communications protocol the server or KVM switch it is connected to can be accessed from any computer on the Net whether that computer is located down the hall down the str...

Page 14: ...t are also available in browser based and Windows application versions They are provided for IP connection and login from anywhere on the net Inclusion of a Java based client ensures that the CN 5000...

Page 15: ...nclude password protection and advanced encryption technologies w High video resolution up to 1280 x 1024 75Hz 1600 x 1200 60Hz w Windows GUI and Java based client software Java client works with all...

Page 16: ...ws Client you must have DirectX 7 0 or higher installed w For the browser based Java Client you must have Sun s Java 2 1 4 or higher w For the browser based Log Server you must have the Microsoft Jet...

Page 17: ...that two seconds performs a system reset Note This switch is recessed and must be pushed with a thin object such as the end of a paper clip or a ballpoint pen 2 Data Speed LED The LED lights GREEN to...

Page 18: ...the local console keyboard monitor and mouse plug in here Each port is color coded and marked with an appropriate icon to indicate itself 3 RJ 45 Port The cable that connects the CN 5000 to the Inter...

Page 19: ...t into the top or bottom of the unit as shown in the diagram below 1 Important safety information regarding the placement of this device is provided on p Please review it before proceeding 2 Make sure...

Page 20: ...able sets specifically designed to work with the CN 5000 may be used to link to your server or KVM switch A 1 8 m custom cable set is provided with this package Cable sets are also available in other...

Page 21: ...with this package to connect the CN 5000 s KVM Port to the Keyboard Video and Mouse ports of the server or KVM switch that you are installing Note For more information regarding KVM cables see p 8 3...

Page 22: ...Notes 2005 09 13 CN 5000 User Manual 10...

Page 23: ...erate the CN 5000 from an Internet browser begin by logging in 1 Open your browser and specify the IP address of the CN 5000 you want to access in the browser s URL location bar Note 1 Get the IP addr...

Page 24: ...he first time use the default Username administrator and the default Password password For security purposes we strongly recommend you remove these and give yourself a unique Username and Password see...

Page 25: ...After you have successfully logged in the CN 5000 Main Page appears 2005 09 13 3 Getting Started 13...

Page 26: ...o connect to the CN 5000 using Windows software and to remotely control the connected server or servers via a KVM switch For platform independence the Java client allows users with the proper permissi...

Page 27: ...ion changes Click the Apply icon at the upper left of the web page to save the changes in the CN 5000 s configuration file To have the changes actually take effect you have to put a check in the Reset...

Page 28: ...er to manage installations that have more than one CN 5000 each one can be given a name To assign a name for the CN 5000 key in one of your choosing here 15 characters max MAC Address The CN 5000 s MA...

Page 29: ...lid port number or no port number is specified the CN 5000 will not be found Note If there is no firewall on an Intranet for example it doesn t matter what these numbers are set to since they have no...

Page 30: ...tton and fill in the IP address DNS Server The CN 5000 can either have its DNS server address assigned automatically or a fixed address can be specified w For automatic address assignment select the O...

Page 31: ...into the CN5000 from their browsers and when they access the CN 5000 with the Java Client For example 192 168 0 126 abcdefg Note 1 If no page is specified here no one will be able to access the CN 50...

Page 32: ...the exclude button is checked all the addresses within the filter range are denied access to the CN 5000 all other addresses are allowed access User Station Filtering IPs To enable IP filtering for Us...

Page 33: ...it with the new one User Station Filtering MACs To enable MAC filtering for User Stations Click to put a check mark in the MAC Filter enable checkbox To add a filter 1 Select whether to include or exc...

Page 34: ...and Alternate RADIUS servers 3 Set the time in seconds that the CN 5000 waits for a RADIUS server reply before it times out in the Timeout field 4 Set the number of RADIUS retries allowed in the Retri...

Page 35: ...er to access log information via the user s browser Note 1 The characters are not case sensitive Capitals or lower case work equally well 2 Characters are comma delimited 3 An invalid character in the...

Page 36: ...nfo dialog box and Click Add w To delete a user profile select it from the list in the upper panel and Click Remove w To modify a user profile select it from the list in the upper panel change the inf...

Page 37: ...tem to grant withhold access to that aspect of the CN 5000 s operation that the time governs Configure Checking Configure gives a User Administrator priveleges and allows the user to set up and modify...

Page 38: ...ure timeout sets the amount of time a remote computer must wait before attempting to login again after it has exceeded the number of allowed failures Working Mode If Stealth Mode is enabled the CN 500...

Page 39: ...onfiguration dialog 2 Click the Browse button navigate to the directory that the new firmware file was downloaded to and select it 3 Click Upload 4 After the upload completes click the Apply icon at t...

Page 40: ...Notes 2005 09 13 CN 5000 User Manual 28...

Page 41: ...the program Note 1 If the browser cannot run the program save it to disk instead Then with your browser still open to the CN 5000 web page run the file from your disk 2 If you use the save to disk me...

Page 42: ...f all other open windows on your desktop 3 If Keep Screen Size is enabled there is a checkmark in the box the remote screen is not resized w If the remote resolution is smaller its display appears as...

Page 43: ...nctions that the icons perform is described in the table below Icon Function Click and drag the hand to move the OSD display to another position on the screen Click to bring up the Hotkey Setup dialog...

Page 44: ...ents have no effect on your local system but are captured and sent to the remote system instead From time to time especially if you change video resolution the local mouse movement may no longer be sy...

Page 45: ...se acceleration to None Control Panel Mouse Mouse Properties Motion Windows XP Server 2003 Set the mouse speed to the middle position disable Enhance Pointer Precision Control Panel Printers and Other...

Page 46: ...n xset m 1 Linux xset m 0 Hotkeys The Hotkey Setup Screen Various configuration actions related to the keyboard video and mouse can be performed via hotkey combinations The Hotkey setup utility is acc...

Page 47: ...ys again to bring the mouse display back to its original configuration Adjust mouse This utility synchronizes the local and remote mouse movements following a video resolution change After invoking th...

Page 48: ...any other actions you wish to set up Note You can use the same function keys for more than one action as long as the first key is not the same For example you can use F1 F2 F3 for one action F2 F1 F3...

Page 49: ...If you are not satisfied with the results use the Screen Position arrows to position the remote display manually RGB Drag the slider bars to adjust the RGB Red Green Blue values When an RGB value is i...

Page 50: ...Notes 2005 09 13 CN 5000 User Manual 38...

Page 51: ...icon Note When you log in be sure to specify the Java Program Name when you specify the CN 5000 s IP address For example 192 168 0 125 abcdefg Otherwise you will not be granted access If you don t kno...

Page 52: ...Once the authentication procedure completes successfully the remote system displays on your monitor 2005 09 13 CN 5000 User Manual 40...

Page 53: ...g or insufficient computing power on the local machine some images especially motion images may display poorly 4 If the local and remote mouse pointers get out of sync you can use the Mouse Synchroniz...

Page 54: ...Note We recommend that you perform an Autosync right after you connect for improved mouse synchronization Keypad Clicking the second button brings up the Keypad Since some locally input keyboard comb...

Page 55: ...the Mouse Synchronization button The remote mouse pointer moves to the upper left area of the screen 2 Move your local mouse pointer directly over the remote mouse pointer and Click Lock LEDs These LE...

Page 56: ...Notes 2005 09 13 CN 5000 User Manual 44...

Page 57: ...s all the events that take place on it Following a reset it writes them to a log file which is a searchable database To view the contents of the log file click the Log icon at the lower left of the pa...

Page 58: ...er there are 512 events in the log file the earliest event in the list is discarded Note To maintain and view a record of all the events that take place not just the most recent 512 set up the Log Ser...

Page 59: ...them The Administrator Utility Installation The Windows based Administrator Utility is provided on the distribution CD included with this package To install the Administrator Utility 1 Open the drive...

Page 60: ...se Key in the serial number 5 characters per box then Click OK The Administrator Utility searches for CN 5000 devices installed on the local LAN segment When it has finished it displays the CN 5000 de...

Page 61: ...t assigns another free IP address if one exists to that device and attempts to connect again 4 When the Administrator Utility searches for CN 5000 devices if it finds a unit that was originally on a d...

Page 62: ...rd You can change these to whatever you prefer see User Management p 60 after you have logged in While the Utility processes the login request the following message appears Note If you supplied an inv...

Page 63: ...the CN 5000 with the default username and password the following message appears For security purposes be sure to change the default Username and Password to something unique see User Management p 60...

Page 64: ...ng in the Settings notebook appears There are five tabs each representing a different administrative function A description of the functions how to configure their settings is provided in the sections...

Page 65: ...2 before going to step 2 2 Click OK at the bottom of the Settings notebook to start the updating procedure When updating has finished the following message displays 3 Click OK and you return to the Ad...

Page 66: ...e installations that have more than one CN 5000 each one can be given a name To assign a name for the CN 5000 erase the current name and key in one of your choosing 15 characters max Main Firmware Ver...

Page 67: ...ust specify when he attempts to connect to a CN 5000 s IP address Unless the correct Port number is given the CN 5000 device will not be found An explanation of the fields is given in the table below...

Page 68: ...an either have its DNS address assigned automatically or a fixed address can be specified For automatic address assignment select the Obtain DNS server address automatically radio button To specify a...

Page 69: ...00 with the Java Client For example 192 168 0 126 abcdefg Users must include this name in the IP address or they will not be granted access Note 1 If no page is specified here no one will be able to a...

Page 70: ...s filters the bottom is for MAC address filters Specify the filter address in the dialog box then Click OK Each filter can consist of a single IP or MAC address or a range of IP addresses For a single...

Page 71: ...allowed access to the CN 5000 all other addresses are denied access If the exclude button is checked all the addresses within the filter range are denied access to the CN 5000 all other addresses are...

Page 72: ...users can have access to a CN 5000 w To add a user Click Add and fill in the information asked for in the User Management dialog box that appears See p 60 w To delete a user profile select it and Clic...

Page 73: ...time governs Configure Checking Configure gives a User Administrator privileges and allows the user to set up and modify the CN 5000 s operating environment Windows Client Checking Windows client allo...

Page 74: ...Customization This page allows the Administrator to upgrade the firmware and to set Timeout and Login failure parameters 2005 09 13 CN 5000 User Manual 62...

Page 75: ...he amount of time a remote computer must wait before attempting to login again after it has exceeded the number of allowed failures Working mode w If Stealth Mode is enabled the CN 5000 cannot be ping...

Page 76: ...o upgrade the firmware do the following 1 Go to the Customization page of the Administration configuration notebook see p 62 and Click the Browse button for the component you want to upgrade 2 In the...

Page 77: ...the component you are upgrading an Invalid file type message appears when you click Open Go back and select the correct file type 4 Enable the Reset on exit checkbox 5 Click OK to save your settings...

Page 78: ...e Windows Client 1 Open the drive and folder where the Windows Client Setup icon CN5KClient exe is located and double click the icon The Windows Client installation screen appears 2 Click Next and fol...

Page 79: ...x appears requesting you to input your serial number If you don t know what it is contact the CN 5000 administrator Key in the serial number 5 characters per box then Click OK Note You must have Direc...

Page 80: ...the Administrator When the IP address and Port number for the CN 5000 unit you wish to connect to has been specified Click Connect to start the connection When you have finished with your session Cli...

Page 81: ...urrent work file The current work file consists of the values that were in effect the last time the program was closed Users can use the Client program s File menu see p 67 to Create Save and Open Wor...

Page 82: ...follow Keyboard Various configuration actions related to the keyboard video and mouse can be performed via hotkey combinations The Hotkey Setup utility is accessed by opening the Tools menu and selec...

Page 83: ...sest to the area you want to view and the screen will scroll w If Keep Screen Size is enabled there is a checkmark in the box the remote screen is not resized If the remote resolution is smaller its d...

Page 84: ...e and Password then click OK The program attempts to contact your selected CN 5000 unit While it does so you can check the Message List window for status messages regarding the operation s progress 3...

Page 85: ...tured and displayed on your monitor At the same time your local keystroke and mouse input is captured and sent to the remote system The look and feel of the AP Windows client operation is the same as...

Page 86: ...5000main jar to a convenient location on your hard disk To bring up the Java Client Main Screen do the following 1 Copy the Java Client jar file CN5000main jar from the CN 5000 software CD to a conven...

Page 87: ...d by the name of the CN 5000 s Default Java Program Name see p 19 For example 168 10 95 1 abcdefg Note For security purposes the Default Java Program Name must be specified correctly as part of the IP...

Page 88: ...entication procedure completes successfully the remote system displays your monitor Operation The look and feel of the AP Java client operation is the same as for the browser version of the Java clien...

Page 89: ...sert the CN 5000 software CD into your CD ROM drive 2 Open the drive and folder where the Log Server Setup icon CN5KLogServer exe is located and double click the icon The Log Server installation scree...

Page 90: ...t number of the computer that will contain the Log Server Events database must be specified on the Network page of the Administrator Utility see p 55 The screen is divided into three components w A Me...

Page 91: ...ntains three items Add Edit and Delete They are used to add new CN 5000 units to the CN 5000 List edit the information for units already on the list or delete CN 5000s from the list To edit or delete...

Page 92: ...or the unit to help identify it Limit This specifies the number of days that an event should be kept in the Log Server s database Events that exceed the amount of time specified here can be removed wi...

Page 93: ...the search is performed on all of them Priority The search results are divided into three categories depending on their importance Most are events concerning System Settings and User login informatio...

Page 94: ...time Clicking this menu item removes those records from the database Options This menu has a single item Retry Retry allows you to set the number of seconds that the Log Server should wait before att...

Page 95: ...the CN 5000 units that have been selected for the Log Server to track see Configure p 79 Tick information for the currently selected CN 5000 displays in the Events List panel below it To select a CN 5...

Page 96: ...the CN 5000 when it was added to the Log Server see Configure p 79 Port This is the Port number assigned to the CN 5000 see Configure p 79 Connection If the Log Server is connected to the CN 5000 thi...

Page 97: ...ected CN 5000 Note that even though any other CN 5000s aren t currently selected if their Recording checkbox is checked the Log Server records their tick information and keeps it in its database You c...

Page 98: ...Notes 2005 09 13 CN 5000 User Manual 86...

Page 99: ...x RS 232 Power 1 x DC Jack 5V 2 6A LEDs Power 1 Orange Link 1 Green 10 100 Mbps 1 Green Orange Video Up to 1600 x 1200 60 Hz Power Consumption DC5V 7W Protocols 10BaseT Ethernet 100BaseT Fast Etherne...

Page 100: ...ou want to have the CN 5000 s address set by DHCP and the address changes use Method 3 to determine the new address Method 1 For a fixed IP address When the CN 5000 starts if it doesn t find a DHCP en...

Page 101: ...ing arguments arp s desired ip address CN 5000 s MAC address Where the IP address that you assign is one suitable for the network segment that the CN 5000 resides on Note The CN 5000 s MAC address can...

Page 102: ...the CN5000 AdminTool icon The utility searches the network segment for CN 5000 devices and displays what it finds in a dialog box similar to the one below The DHCP assigned IP address appears in the r...

Page 103: ...ns all settings to their defaults To clear the login information and return all settings to their defaults do the following 1 Power off the CN 5000 and remove its housing 2 Short the jumper on the mai...

Page 104: ...step 1 Use the AutoSync feature see Video Adjustment p 36 to synch the local and remote monitors 2 If that doesn t resolve the problem use the Adjust Mouse feature see Mouse Movement p 32 to bring the...

Page 105: ...config res 1024x768x60 2 Log out 3 Log in Video display problems with 13W3 interface systems e g Sun Ultra servers 1 The display resolution should be set to 1024 x 768 Under Text Mode 1 Go to OK mode...

Page 106: ...program and start again The Log Server Problem Resolution The Log Server program does not run The Log Server requires the Microsoft Jet OLEDB 4 0 driver in order to access the database This driver is...

Page 107: ...ty or representation expressed implied or statutory with respect to the contents or use of this documentation and specially disclaims its quality performance merchantability or fitness for any particu...

Page 108: ...Notes 2005 09 13 CN 5000 User Manual 96...

Page 109: ...Configure Log Server 79 Windows Client 72 Corrupt Password 91 Customization 26 F Features 3 Filtering 19 20 57 58 Firmware upgrading 27 62 64 Forgotten Password 91 G Getting Started 11 H Hardware Setu...

Page 110: ...ettings Notebook 52 General 54 Network 55 Security 57 Uploading Changes 53 Substitute keys 32 Substitute Keystrokes 32 System Requirements 4 T Time out control 26 63 Troubleshooting Java Client 94 Log...

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