ATCOM R3(s) User Manual Download Page 3

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R3(S) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITED

www.atcom.cn

3.6、Call Transfer ....................................................................... 21

3.7、Mute calls .......................................................................... 22

3.8、3-Way Conference .................................................................... 23

3.9、Hang up the phone ................................................................... 23

3.10、Voicemail .......................................................................... 24

4、Keypad and GUI ........................................................................ 24

4.1、Starting ............................................................................ 24

4.2、Standby ............................................................................. 25

4.3、Configuration ....................................................................... 27

4.3.1、Status info ................................................................... 28

4.3.2、Call Features ................................................................. 30

4.3.3、Directory ..................................................................... 46

4.3.4、History ....................................................................... 52

4.3.5、Message ....................................................................... 55

4.3.6、Settings ...................................................................... 57

4.3.7、Display ....................................................................... 73

5、Advanced Feature ...................................................................... 75

5.1、Codecs .............................................................................. 75

5.2、Capture and Upgrading ............................................................... 75

5.3、Auto Upgrade ........................................................................ 76

5.4、Export & Import configuration file .................................................. 78

5.4.1、Export configuration file ..................................................... 79

5.4.2、Import configuration file ..................................................... 80

5.5、Export System log ................................................................... 80

Summary of Contents for R3(s)

Page 1: ...R3 s IP Phone User Manual Version 1 0 2015 05 25...

Page 2: ...nd Maintenance 8 1 6 Protocol 8 1 7 Compliant and Certified Standard 9 1 8 Packing list 9 1 9 Installation 10 2 Keypad of IP Phone 14 2 1Describe of the buttons and Screen 14 2 2 Line keys LED 16 2 3...

Page 3: ...tarting 24 4 2 Standby 25 4 3 Configuration 27 4 3 1 Status info 28 4 3 2 Call Features 30 4 3 3 Directory 46 4 3 4 History 52 4 3 5 Message 55 4 3 6 Settings 57 4 3 7 Display 73 5 Advanced Feature 75...

Page 4: ...de 84 5 6 4 Block Out 84 6 FAQ 86 6 1 How to reset to factory 86 6 2 Upgrade the firmware on safe mode 87 6 3 How to make IP Peer to Peer call 87 7 Troubleshooting 88 7 1 The phone is failed to regist...

Page 5: ...mpetitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improving the customer s experience and...

Page 6: ...R3 S IP Phone User Manual ATCOM TECHNOLOGY CO LIMITED www atcom cn6 1 Overview of R3 s R3 s R3 s with Rainbow ET...

Page 7: ...Core LED Indicator 1 Status Light 4 line indicators 8 BLF indicators 1 voicemail indicator 1 headset indicator 1 mute indicator Rainbow ET Expansion Module 44 programmable keys on each Rainbow ET 1 3...

Page 8: ...ss with different login level Multi language English Chinese Farsi French German Hebrew Italian Portuguese Russian Spanish Turkish 1 4 Network LAN PC Support Bridge mode Support VLAN Support L2TP VPN...

Page 9: ...DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol 1 7 Compliant and Certified Standard CE AGC01180140201E2 AGC01180140202E2 Comply...

Page 10: ...be connected with network via LAN port Under the Bridge mode other devices Laptop IP phone is able to access network via the PC port of R3 S 1 Stand bracket installation instruction A Put the bottom...

Page 11: ...slot according to the direction of the arrow C It is the right picture after fixing the stand bracket below D Disassemble the stand bracket Push the spring joint of stand and pull the stand according...

Page 12: ...GY CO LIMITED www atcom cn12 2 Wiring instruction Plug in the power adapter cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket Pr...

Page 13: ...plastic sheet Step3 Take off the plastic sheet Step4 Use needle or some other tools to insert into the edge of the paster hog and lift out the paster Step5 Write down the identification of each progr...

Page 14: ...of LCD screen Status Indicator Indicates the phone s status LCD Screen All information such as date time phone number incoming caller s ID if available line call status extension numbers and the soft...

Page 15: ...operation and show status when R3 is idle Cancel users operation Enter menu settings Adjust the volume speaker handset headset ring Volume level will be displayed on LCD when pressing volume key Pick...

Page 16: ...cription 2 3 Status Indicator LED Status Description On R3 is being started Off R3 is standby Blink in red at 120ms on 120ms off There is incoming call Table2 Status Indicator LED Status and Descripti...

Page 17: ...is talking R3 is calling There is an incoming call The call is held R3 is in speaker mode R3 is in handset mode R3 is in headset mode R3 is in conference The line key is used as the BLF key and the BL...

Page 18: ...press key or key and then put down the handset B Answer by speaker Press key and talk with callers by built in Micro phone and Speaker If you want to hang up please press key again Switch calling or...

Page 19: ...ing displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately C Use the...

Page 20: ...phone number immediacy at standby mode The method is as below A Dial up the phone number at standby mode B Press soft key Dial or Pick up the handset or Press or to send out the number 3 4 Multiple li...

Page 21: ...then press Answer key to pick up the new call Make a new call while on calling To make a new call on a being occupied line Press the key Hold then input the destination phone number and press the key...

Page 22: ...t with attend transfer functions on Webpage Phone Features Transfer Settings Transfer Mode via DSS Key Attend Transfer 2 Blind call transfer The blind transfer allows user to transfer a call without s...

Page 23: ...The initiator of 3 way conference can press the soft key Hold to hold the conversation with other two parties and press Resume to back to 3 way conference 4 If the initiator hangs up the call or press...

Page 24: ...email R3 s has a key for entering voicemail box and indicating new voicemail Press key to enter the menu to configure voicemail number if you have never configured it previously Otherwise the voicemai...

Page 25: ...R3 S IP Phone User Manual ATCOM TECHNOLOGY CO LIMITED www atcom cn25 4 2 Standby...

Page 26: ...y and displayed in the Area 7 The account is not registered successfully and displayed in the Area 7 The line is being occupied for dialing and displayed in the Area 7 The line is on calling and displ...

Page 27: ...rn to be 0 and displayed in the Area 1 Auto Answer is activated and displayed in the Area 1 DND is activated and displayed in the Area 1 4 3 Configuration Press the key to enter the Main Menu Move the...

Page 28: ...fo It s able to check the status info via LCD Display or Web And the basic status and details status will be optional displayed on LCD display 1 Basic Status IP address MAC address Firmware version 2...

Page 29: ...etails Status Select More and then press the softkey Enter to check details info Press the softkey Enter to check status info and Back to return the Basis Status page Check the Status info via Web 1 C...

Page 30: ...Waiting Auto Answer Programmable keys Key as send Hotline Anonymous Calls Call Forward Call Forward includes Always Forward Busy Forward No Answer Forward Always Forward has the highest priority and...

Page 31: ...r key key and are permitted to be input Setup the target phone number which all incoming calls transferred to On Code The Number key key and are permitted to be input The feature code to enable all in...

Page 32: ...which all incoming calls transferred to On Code The Number key key and are permitted to be input The feature code to enable busy calls forward the phone will send the feature code directly to open bu...

Page 33: ...or softkey Switch to setup Setup timer for no answer status All incoming calls will be forwarded after time out once Call forward when no answer activated On Code The Number key key and are permitted...

Page 34: ...w atcom cn34 Call Waiting The feature of Call Waiting is available by default If switch off this feature whatever multiple SIP accounts had been registered successfully only one single active calling...

Page 35: ...ch off the prompt playing Enable mean this feature is enabled Disable mean this feature is disabled Setup call waiting via web Phone Feature General information Call Waiting Setup call waiting Tone vi...

Page 36: ...ss the programmable key for 2 seconds you re able to modify the feature of each programmable key All programmable keys has been classfied as N A Line Key BLF Key event Speed dial Intercom And the Key...

Page 37: ...y with Pickup feature user is able to answer the incoming call to the monitored account by pressing the corresponding BLF key If the monitored account is idle press the corresponding BLF key for speed...

Page 38: ...item Label is a name to identify the key on LED can be set as hold DND Press this key will switch on or switch off the feature of DND The configuration item Label is a name to identify the key on LED...

Page 39: ...one single Account Account Advanced Select an account to be configured Directed Call Pickup Code Set the pickup code for all Accounts Phone Features Call Pickup Direct Call Pickup Direct Call Pickup C...

Page 40: ...nt to park the call press the soft key Switch or to modify the optional value is Account 1 to 4 Label To identify this key on LED for example as park Value The code for pickup the parked call and it i...

Page 41: ...configuration item Label is a name to identify the key on LED can be set as phonebook Speed Dial Press this key while standby state the specified target phone number will be dial from the specified ac...

Page 42: ...te This feature is supported by specified servers only Item Description Account ID To display the account ID press the soft key Switch or to modify the optional value is Account 1 to 4 Label To identi...

Page 43: ...dset to finish pre dial The default value is and it could be set as If set the value as disable it means the function Key as Send is forbidden Set Key as Send via web Phone Features General Informatio...

Page 44: ...ia web Phone Features General Information Hotline Set Hotline Time out secs via web Phone Features General Information Hotline Time out secs Anonymous Call This function includes making anonymous call...

Page 45: ...server Call Off Code The Number key key and are permitted to be input Set the feature code to turning off anonymous call the phone disables anonymous call by sending the feature code to the server Rej...

Page 46: ...Anonymous Call Set Anonymous Call Rejection via web Account Basic Select the Account Anonymous Call Rejection 4 3 3 Directory The content of Directory includes local phonebook and blacklist Enter Dir...

Page 47: ...ted in the Directory it will be an easy way to search by keyword about name Office Number Mobile Number or other Number The exactly matched item will be listed otherwise you will be prompted Not find...

Page 48: ...contact or dial also move the item to blacklist Make calls from directory Path to set on the phone Directory Local Contacts Select the record Dial If only one phone number saved with the selected cont...

Page 49: ...ne Press Directory Local Contacts Add Item Operation Description Name Input by number keys or key change the input method via pressing the soft key abc It s used to identify different phone numbers An...

Page 50: ...le account will be selected Ring Press the key or the soft key Switch to modify the account ID It s used to bundle each item with the corresponding ringtone and the optional value is Auto or Ringtone...

Page 51: ...dit modify Option Click Edit Click Save Delete the contact Path to delete the contact on the phone Press Directory Local Contacts Select the item to delete Option Delete OK Press the soft key Cancel a...

Page 52: ...ist The purpose of blacklist s feature is to block the phone number inside blacklist to call the host phone number but it s available for the hosted phone number to call any phone number in the black...

Page 53: ...ations above is done details info of all recent history will be listed on LCD display include the type of each item the name of contact person date and time Also user is able to check the detail info...

Page 54: ...er history UI Select the item to delete Delete Check the details of history Path to check the detail history on the phone Enter history UI Select the item to check Option Detail Press or OK Add to Con...

Page 55: ...herwise Old Number will be null The UI page of Add to Blacklist is the same as above 2 Modify the contact name phone number and ringtone 3 Press the key or soft key Saved to save the modification pres...

Page 56: ...ail Sometimes the voicemail push can t be reached in time because the configuration problem with Server you must configure some related parameter via Web to make the phone automatically send its reque...

Page 57: ...Voicemail Select the account with N new N old mail and press the soft key Connect the corresponding voicemail will be connected Select the account with Unregistered and press the soft key Connect the...

Page 58: ...Settings Language R3 s supports multiple language to modify the language please press the key Setting Basic setting Language Select the target language and press the soft key Save Set language via web...

Page 59: ...phone Press Settings Basic Settings Time Date NTP Settings Item Operation Description Time Zone Press the key or soft key Switch to modify it Select the correct Time Zone for the IP phone NTP Server K...

Page 60: ...wn box to select Set a time zone matches condition Primary NTP Server Manual input The primary NTP server that provide time and date Secondary NTP Server Manual input The secondary NTP server that pro...

Page 61: ...effect Start Week of Month Click drop down box to select The week of month that the daylight rule begins taking effect Stop Month Click drop down box to select The month that the daylight rule stops t...

Page 62: ...ey and Day Key in Day with the number key and Hour Key in Hour with the number key and Time info Minute Key in Minute with the number key and Second Key in Second with the number key and Set the Time...

Page 63: ...Time Manual input click Generated Time to gains time from the computer Set time manually Time Date Format Path to set on the phone Press Settings Basic Settings Time Date Format Item Optional Example...

Page 64: ...cted ringtone there is a dot inside the circle Press the key to select other ringtone for playing Set ringtones via Web Account Basic Ring tones Headset Memory Mode Headset memory mode can be used to...

Page 65: ...tion can be configured on the phone only Press Settings Basic Settings Headset Memory Mode Advanced Settings Password will be requested while accessing the page of Advanced Settings This password isth...

Page 66: ...stered The account has been registered already Register Failed The account is register failed Disabled The account is disabled Select the account and press the soft key Enter to access the page of acc...

Page 67: ...Register Name The register ID supplied by SIP Server can skip this item User Name Account ID Password Password for account SIP Server The address that accounts needed to register from Outbound Status...

Page 68: ...h to set password on phone Press Settings Advanced Settings Input password Set Password Item Description Current PWD The current password for web access as the role of admin it s admin by default New...

Page 69: ...nced Settings Input the password Network LAN Port Connect the phone with local network via LAN port to gain IP address in 3 ways DHCP Static PPPoE Set the LAN port via Web Network Basic DHCP The phone...

Page 70: ...ins IP address via PPPoE user must input username password of PPPoE and PPPoE server or ISP support will be requested in this way PC Port Only bridge mode support by PC port VLAN The feature of VLAN m...

Page 71: ...work Advanced VLAN Webserver Type Webserver type include HTTP and HTTPS different access port will be required by different access type user is able to confirm the port info at the webpage HTTP HTTPS...

Page 72: ...s feature must be supported by VPN Server Set the VPN via Web Network Advanced VPN Reset to factory Once reset to factory all parameter settings will back to the factory default value and all configur...

Page 73: ...users are able to change wallpaper and backlight of the main LCD display and the BLF LCD display Wallpaper There are 5 different default pictures and you can upload defined pictures by via web then pr...

Page 74: ...R3 S IP Phone User Manual ATCOM TECHNOLOGY CO LIMITED www atcom cn74 Backlight Backlight is the brightnessof LCD also it has been defined as 9 different grades The number 9 means the lightest...

Page 75: ...cated No expansion module 5 Advanced Feature 5 1 Codecs R3 s support multiple codecs users can select the codes via Web means to enable the item of Disabled Codes means to disable the item of EnabledC...

Page 76: ...click the button export to download the capture file Before upgrading the firmware of phone users are suggested to check the version of current firmware Click the button Choose file to select the tar...

Page 77: ...l User Name The username to access the file server Password The password to access the file server AES Key If the configuration file has been encrypted the AES key will be used to decrypt for auto upg...

Page 78: ...ar gz PhoneBook URL tftp 192 168 1 190 phonebook xml Firmware MD5 cadfadfaqeqedadfadfa URL http www atcom com cn temp R3 V1 5 1 fw AUTOUPDATE MAC tar gz refers to the specified files that named as the...

Page 79: ...ilable for the same models only 5 4 1 Export configuration file There is two ways to export the configuration files Don t check the Export User Data and click Export directly it will export the templa...

Page 80: ...tar gz it should be compress by linux 5 5 Export System log When the phone doesn t working well System log is the best assistant tools for trouble shooting all operation details has been recorded Thi...

Page 81: ...n Represent a character in one range e g 83 0 5 18618 can matche 83018618 83488618 and so on Represent the combination of characters e g 1 9 2 7 3 can match 923 153 773 and so on Add a number after th...

Page 82: ...replace rules can be configured in one phone after one replace dial plan configured click this button to add a new one Edit The existed replace dial plans are editable The specified dial plan should b...

Page 83: ...want to apply this rule to account 1 3 and 4 just type in 1 3 4 And if keep it as blank it means applying this dial plan to all accounts Add Multiply dial now rules can be configured in one phone aft...

Page 84: ...th the 4th account the phone will dial 0086577 before it Note If the length of the number input in the dial UI is not between minimum length and the maximum length area code will not take effect Minim...

Page 85: ...086 Set Account as 2 4 It means the phone will enter the Call End UI when dial 10086 with account 2 and 4 Accounot The account to apply this dial plan blank or 1 to 4 is valid Number 1 to 4 means acco...

Page 86: ...r e Select Reset to factory then press the soft key Enter f Press the soft key OK then the phone will be reboot and resumed to factory default settings 2 Factory reset via Web a Key in the IP address...

Page 87: ...g c Ensure the TFTP Server and phone are connected to the same network switch and both reachable d Long Press the key and 1 to upgrade the kernel file long Press the key and 2 to upgrade the firmware...

Page 88: ...pbx account is public IP please check the RPort and Stun 8 If the pbx account is public IP please check the keep alive 7 2 The phone is failed to gain IP address 1 Make sure the network cable has bee...

Page 89: ...l RTP Real time Transport Protocol SDP Session Description Protocol VPN Virtual Private Network VLAN Virtual Local Area Network QoS Quality of Service Syslog System log UDP User Data Protocol TCP Tran...

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