ATCOM IPPBX IP-2G4A User Manual Download

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IPPBX IP2G4A User Manual

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ATCOM TECHNOLOGY CO., LIMITED

12. Reports

12.1 Call Detail Records

Display the Call Detail Records, the operation for it can be search, delete and download.

Search

Users can search the records they needs according to Source, Destination, and / or Time.

Delete

IPPBX supports two delete operations: delete selected CDR and delete all CDR.

Download

It can be downloaded to local PC

Summary of Contents for IPPBX IP-2G4A

Page 1: ...IPPBX IP2G4A User Manual For Firmware Version V3 0 2013 12 11...

Page 2: ...extensions and make interior calls 11 3 1 FXS extensions 11 3 2 VOIP extensions 14 3 2 1 Add new extensions 14 3 2 2 Modify extensions 18 3 3 Register onto IPPBX with your IP phone 19 3 4 Extensions S...

Page 3: ...etwork 35 6 1 Make sure FXO modules are installed 35 6 2 Make outbound calls 36 6 3 Make inbound calls 37 7 Make outbound inbound calls to from GSM network 39 7 1 Make sure GSM modules are installed 3...

Page 4: ...ork Settings 58 10 1 Web Access 58 10 2 Firewall 59 10 3 Port Forwarding 62 10 4 DDNS 62 10 5 VLAN 62 10 6 VPN 63 11 System Settings 63 11 1 Change Password 63 11 2 Auto Provisioning 64 11 2 1 Auto Pr...

Page 5: ...IPPBX IP2G4A User Manual 4 ATCOM TECHNOLOGY CO LIMITED 11 7 Reboot Reset 71 12 Reports 72 12 1 Call Detail Records 72 12 2 Syslog 73 13 Web Interface for extension 73...

Page 6: ...With IP2G4A company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications CPU 400MHz Blackfin 533 Ch...

Page 7: ...dress of IPPBX is WAN 192 168 1 100 255 255 255 0 LAN 192 168 10 1 255 255 255 0 There are two network interfaces WAM and LAN in IP2G4A it can be used as a router WAN port connects Internet and LAN po...

Page 8: ...k may obtain IP from IPPBX rather than real DHCP server And then access IPPBX via LAN after configuring LAN settings 1 Connect IPPBX to your PC directly or through switch Make sure IP address of your...

Page 9: ...hen rebooting It s not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time Static IP Set an IP address manually acc...

Page 10: ...LAN can t be 192 168 1 xx 255 255 255 0 Hostname Set the host name for IPPBX IP Address Subnet Mask Set the IP address subnet mask for LAN network interface Gateway Set the Gateway for LAN network int...

Page 11: ...P address pool IP in which will be assigned to DHCP client Lease Time The amount of time the address is leased for DHCP client When the lease is up it either renews or gets a new address NOTE All the...

Page 12: ...how many modules are detected 3 Create local extensions and make interior calls There are three kinds of extensions in IPPBX FXS extensions SIP extensions and IAX extensions 3 1 FXS extensions It nee...

Page 13: ...nt for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is 123456 It s also the password for extension to login his administration web...

Page 14: ...configured in 1 ms increments 6 Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile te...

Page 15: ...e Set capacity of disk space for this extension to store voicemail in IPPBX Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you set System Settings External Storage and set Move...

Page 16: ...s option causes IPPBX to attempt to negotiate the endpoints to route the media stream directly bypassing IPPBX It is not always possible for IPPBX to negotiate endpoint to endpoint media routing DTMF...

Page 17: ...e telephone and so on When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up 6 Other Options Pickup Group Allows extensi...

Page 18: ...for this extension to store voicemail Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you have set System Settings External Storage and set Move Files Created Before 0 days ago T...

Page 19: ...prove the security of IPPBX Set trusted IP xx xx xx xx 255 255 255 255 for example 192 168 1 160 255 255 255 255 Set trusted network xx xx xx xx subnet mask for example 192 168 1 0 255 255 255 0 b Cli...

Page 20: ...s This page is used to check the extensions status Idle The extension is registered and idle Busy The extension is on the phone Ringing The extension is ringing Hold The extension is on hold Unavailab...

Page 21: ...below 1 Phone A call B B answers the call 2 B presses feature code 3 and C s number to transfer the call to C 3 If C answers B s call B can talk to C and A is on hold 4 If Phone B hangs up A will tal...

Page 22: ...ould be like below 1 A dial Intercom code B s extension nubmer 2 If Phone B supports page intercom it will answer the call automatically 2 Call Park It allows a person to park a call on IPPBX and cont...

Page 23: ...le call forward When No Answer function Call Forward to Number Set the destination for call forward to number by dialing 74 default code can be changed if the number is not set yet dial 74 number to s...

Page 24: ...xtension to achieve Voicemail to Email function 2 Voice Mail Setting Max Messages This limits the number of messages in a voicemail folder The maximum value is 9999 hard coded and the default 100 When...

Page 25: ...e caller will be prompted to press 5 before leaving a message 3 7 Conference Allows participants dial into a virtual meeting room from their own phone support up to 20 participants Conference Room Ext...

Page 26: ...ax Call Duration This defines the maximum amount of time in seconds for a interior call 0 means no limit default is 6000s Music On Hold This define which Music on hold is used when transfer call park...

Page 27: ...trunk Type Trunk type SIP IAX Trunk Name A unique label to help you identify the trunk Provider Hostname IP Hostname or IP of your VoIP provider SIP default port is 5060 and IAX default port is 4569...

Page 28: ...d in 0 means no connection limit Preferred Code Set the allowed codec and priority for this trunk Call Recording Check this option to record all exterior calls made by this trunk User can check the re...

Page 29: ...s After creating trunk go to System Status Trunk Status to check the SIP trunk Status make sure it s registered 4 3 Make outbound calls Do not set DOD The other end of the trunk will show original int...

Page 30: ...ll be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any...

Page 31: ...from the front of the dialing string before the call is placed via Selected Trunks See example in Chapter 6 Prepend these digits Allows the user to specify digits that are prepended before the call i...

Page 32: ...ension 6000 Set DID number 6000 6010 Extension 6000 6010 inbound calls to 6000 6010 will be forwarded to corresponding extension 2 Inbound Trunk Selection Select the trunks for which this inbound rout...

Page 33: ...ame A unique label to help you identify the service provider Call Recording Check this option to record all calls made by this trunk User can check the recordings with record account password is the s...

Page 34: ...ovider Status After setting service provider in the other PBX the status will become to Registered 5 3 Make outbound calls Go to PBX Settings Outbound Routes click to add an outbound route The setting...

Page 35: ...o those differ from local extensions Example 1 DID Extension Make calls more easier DID 00 03 Extension 6000 60003 Extensions from other end can dial 6000 6003 extension directly to reach these extens...

Page 36: ...lls to from PSTN network 6 1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX IPPBX configures analog trunk automatically when they are detected NOTE Before using t...

Page 37: ...xample 1 2 3 4 5 6 7 8 9 means one or more digits Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks For example If set...

Page 38: ...ng Selected Trunks and Path is OK 1 General Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in cha...

Page 39: ...here the faxes will be routed when faxes are detected No detect Do not detect faxs Faxs Send faxes to an extension If choosing a FXS extension here the fax will be sent to the FXS port selected you sh...

Page 40: ...network GSM module is a special FXO module and can be installed and used in the same way However GSM Trunk is only supported by IP2G4A and IP4G 7 1 Make sure GSM modules are installed If There are GS...

Page 41: ...ing numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means...

Page 42: ...t extensions which can dial out with this outbound route In my case only 6000 6001 can prefix 9 to dial out Outbound Trunk Selection Select trunks which calls are forwarded out through If there are mo...

Page 43: ...tecting faxes in this inbound route NOTE Please choose IVR as the destination above before configure fax detection recommended Destination Configure where the faxes will be routed when faxes are detec...

Page 44: ...IPPBX IP2G4A User Manual 43 ATCOM TECHNOLOGY CO LIMITED 8 Inbound Call Control 8 1 Time Interval Set the Time Interval for inbound route...

Page 45: ...nsion that rings a group of phones simultaneously one by one stopping until any one of them is picked up Ignore Call Forward By default if there is call forward enabled in IP phone IPPBX will call tha...

Page 46: ...ime in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for IPPBX ring the agents RingAll Ring all available agents simultaneously u...

Page 47: ...waiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover destination for callers when the max wait time is up 7 Others Music On Hold Select Music O...

Page 48: ...CHNOLOGY CO LIMITED 8 4 IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automated attendant eliminates the need for...

Page 49: ...Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout How long for IPPBX to wait user s input Repeat Count How many times to play...

Page 50: ...allows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension 1 General DISA Name A name for the DISA PIN When caller get into the DISA this passwor...

Page 51: ...ed so there is no long distance call fees 8 6 Call Back A callback will hang up on the caller and then call them back directing them to the selected destination This is useful for reducing mobile phon...

Page 52: ...IPPBX IP2G4A User Manual 51 ATCOM TECHNOLOGY CO LIMITED 2 Set inbound route for FXO trunk...

Page 53: ...8 7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings it let two ends connecting to IPPBX with trunk communicate directly 8 7 1 GSM FXO trunk to SIP trunk 1 Set outb...

Page 54: ...Provider Since service provider is more flexible here we use Service Provider as an example Destination Choose the proper GSM trunk Number Set a number on the other end of GSM trunk it can be blank t...

Page 55: ...ng a user It can define a user with an optional SIP phone IAX2 phone Dahdi phone and or just about any other type of phone dialplan This file contains the dial plan of Asterisk the master plan of cont...

Page 56: ...ied numbers If a number in blacklist dial into IPPBX caller will hear following prompt Then number you have dialed is not in service Please check the number and try again Then system will then disconn...

Page 57: ...de 2 NAT Here provide other two solutions for SIP one way audio issue besides outbound proxy Using any one is OK a STUN Just setting STUN server port is OK There are many public STUN server on Interne...

Page 58: ...wall s support of SIP RTP ports Local Network identification You may add multiple local networks A reasonable set of defaults are set here Allow RTP Reinvite By default Asterisk tries to re invite the...

Page 59: ...udio English is supported by default French Italian Russian and Spanish need to be download from Internet when chose at the first time Make sure gateway is right set so that IPPBX can access Internet...

Page 60: ...on Rule Accept Drop the connections from remote hosts Name A name for the rule Description Simple description for the rule Protocol Set the protocol type for connection Port Set the destination port r...

Page 61: ...ss must be set Action Accept Accept the access from remote hosts Drop Drop the access from remote hosts 3 Auto Defense Limit connections from remote hosts Port Set the destination port range for conne...

Page 62: ...Time unit which IPPBX uses to manage IP packets received 5 Other Options Disable Ping Check this to drop ping packets from remote hosts Drop All Check this to drop all packets or connection from other...

Page 63: ...DDNS Dynamic Domain Name Service DDNS is a service used to map a domain name to the dynamic IP address of a network device IPPBX support 4 DDNS servers below please go to the website of below servers...

Page 64: ...rks as if it were directly connected to the private network while benefitting from the functionality security and management policies of the private network This is done by establishing a virtual poin...

Page 65: ...test firmware Note DHCP TFTP way can only be used when IPPBX is act as router and DHCP User should reboot the phone manually after the configuration 11 2 1 Auto Provisioning 1 Phonebook You can add yo...

Page 66: ...NOTE Ring tone must be wav file 8k sampling rate 8 Bit u law compression File size should 200Kbytes 3 Firmware You can upload a firmware before auto provision which will be provisioned to the IP phone...

Page 67: ...ng Tone Enable or Disable Ring Tone If this option is checked you must upload phone book first Firmware Enable or Disable Firmware update If this option is checked you must upload firmware first Firmw...

Page 68: ...of IP phone and input the corresponding information in the pop up window 11 2 4 Upload Phone Configure Click Upload a file and choose the configure file of IP phone in the popup window NOTE the file f...

Page 69: ...e Zone is not exact Please set it manually the format should be start start_time end end_time save offset The rule for start end time is month mday wday hour min second 1 month 12 0 mday 31 0 wday 7 m...

Page 70: ...s Password Password for the account if there is no password required leave it blank Backup Period How often PBX move its voicemail call recording CDR data to PC Move Files Created Before days ago Choo...

Page 71: ...hem from local PC It will reset IPPBX to factory default settings by default 2 TFTP Upload them from TFTP server the Kernel Application must be located in base directory of TFTP server Choose Reset Co...

Page 72: ...p backup file can be uploaded from local PC Backup will be used after IPPBX reboot It can t be used for different product models 11 7 Reboot Reset Reboot or Reset IPPBX You need to choose the product...

Page 73: ...the Call Detail Records the operation for it can be search delete and download 1 Search Users can search the records they needs according to Source Destination and or Time 2 Delete IPPBX supports two...

Page 74: ...always used to capture packets for technician Users could specify the destination IP address and port to get the packets IP Specify the destination IP address to get the packets Port Specify the desti...

Page 75: ...Extensions management settings to allow this extension to login its own web interface 2 Enter the IP of PBX in the browser 3 Login with extension number Voice Mail Access PIN Code as username passwor...

Page 76: ...PPBX IP2G4A User Manual 75 ATCOM TECHNOLOGY CO LIMITED 3 CDR Checking Users can check their CDR here 4 Personal Settings Users can set voice mail voice mail to email follow me ring timeout here Finish...

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