Troubleshooting
PROBLEM:
The system does not answer immediately.
Possible Cause
Corrective Action
The system may be administered
for Delayed Answer.
The Intercom buttons (Key Mode) or
System Access buttons
(Hybrid/PBX mode) on the MERLIN
MAIL—ML ports may have been set
to Delayed Ring or No Ring.
The connections of the modular cords
to the MERLIN MAIL—ML system unit
may be loose.
Check the settings on the MERLIN
MAIL—ML system.
Check the settings via MERLIN
LEGEND system programming.
Check the modular cords on the unit
to make sure they are securely
connected.
PROBLEM:
Busy signal received when calling into Voice Mail.
Possible Cause
Corrective Action
All ports are in use or maintenance is
Try again later.
being performed on the MERLIN
MAIL—ML system unit.
PROBLEM:
Subscriber unable to log into Voice Mail.
Possible Cause
Corrective Action
Password may be incorrect.
Check to see that the password is correct
Someone else
that mailbox.
is already logged in to
Only one person can log into a
mailbox at a time. Change the
mailbox password to prevent
unauthorized use.
6-6
Troubleshooting
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
