AT&T MERLIN LEGEND Release 3.1, System Programming Manual

Page: 175 / 887

QCC Optional Features
Common Administrative Procedures
3–39
Console Display/Instructions Additional Information PC
5 Specify whether the operator receives the alert.
QCC Operator xxxx :
xxxx = operator entered in Step 1
Select one
_
InQue Alert Enable
_
InQue Alert Disable
Next
Select
InQue Alert Enable InQue Alert Enable
or
1
Exit Enter InQue Alert Disable InQue Alert Disable
.
2
6 Save your entry.
Select
Enter Enter
or
0
Next Next
9
Use
Next Next
to program the next QCC position. The
next QCC operator will be displayed on Line 1.
7 Return to the System Programming menu.
Select
Exit Exit
two times.
55
QCC Operator to Receive Call Types
Use this procedure to specify which QCC operators receive the following types
of calls:
■
Dial 0 calls (internal calls to the system operator)
■
DID calls to invalid destinations (unassigned extension numbers)
■
Calls to the Listed Directory Number (extension for the QCC queue)
■
Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
■
Group Coverage calls
■
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).