49
Appendix
Troubleshooting
My cordless
handset does
not ring when I
receive a call.
• Make sure that the ringer is turned on. Refer to the section(s) on
ringer selection in this user’s manual.
• Make sure the telephone line cord is plugged securely into the tele-
phone base and the telephone jack. Make sure the power cord is
securely plugged in.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to its char-
ger when not in use.
• You may have too many extension telephones on your telephone line
to allow all of them to ring simultaneously. Try unplugging some of the
other telephones.
• The layout of your home or office might be limiting the operating
range. Try moving the telephone base to another location, preferably
on an upper floor.
• If the other telephones in your home are having the same problem,
the problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• Test a working telephone at the telephone jack. If another telephone
has the same problem, the problem is the phone jack. Contact your
local telephone company (charges may apply).
• Other electronic products can cause interference with your cordless
telephone. Try installing your telephone as far away as possible from
electronic devices wireless routers, radios, radio towers, pager tow-
ers, cellular telephones, intercoms, room monitors, televisions, per-
sonal computers, kitchen appliances and other cordless telephones.
• Your line cord might be malfunctioning. Try installing a new line cord.
My calls
fade in and
out while
I am using
my cordless
handset.
• Other electronic products can cause interference with your cordless
telephone. Try installing your telephone as far away from the follow-
ing electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cellular telephones, intercoms, room monitors,
televisions, personal computers, kitchen appliances and other cord-
less telephones.
• Microwave ovens operate on the same frequency as your telephone.
It is normal to experience static on your telephone while the micro-
wave oven is operating. Do not install this telephone in the same out-
let or near the microwave oven.
• If your telephone is plugged in with a modem or surge protector, plug
the telephone (or modem/surge protector) into a different location. If
this solves the problem, re-locate your telephone or modem farther
apart from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. It will have better
reception when installed in a high area.
• If the other telephones in your home are having the same problem,
the problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply.)
