20
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, or purchase of accessories or replacement parts, visit
our website at
www.telephones.att.com
, or call
1 (800) 222-3111
.
In Canada, dial
1 (866) 288-4268
.
My telephone does not work at all.
Unplug the batteries and telephone line cord. Wait for approximately
15 seconds, then plug them in again. Allow up to one minute for the
telephone to synchronize.
There is no dial tone.
Try the suggestion above.
The telephone line cord may be defective. Try installing a new telephone
line cord.
Make sure the coiled handset cord is securely installed between the
handset and the telephone base.
Disconnect the telephone base from the telephone jack and connect a
different telephone. If there is no dial tone on that telephone either, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
I cannot dial out.
Try all suggestions above.
Make sure there is a dial tone before dialing. It is normal if the telephone
takes a second or two before producing a dial tone. Wait an extra second
before dialing.
Check that all the telephones connected to the same telephone line are
hung up.
Make sure to set the
DIAL MODE
to the correct setting (pulse dialing
or tone dialing) for the service in your area (see
Feature summary
on
page 7).
If any of your other telephones are having the same problem, the problem
is in the wiring or telephone service. Contact your telephone service
provider (charges may apply).
If you are using the speakerphone, eliminate any background noise. Noise
from a television, radio, or other appliances might cause the telephone to
not dial out properly. If you cannot eliminate the background noise, first
try muting the telephone before dialing, or dialing from another room in
your home with less background noise.
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