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14. Repair and warranty
ATAGO CO.,LTD.
The instrument is a complicated precision electronic instrument consisting of optical (prism and
objective lens) and electronic parts. Since light and electricity are combined in the operation of
this instrument, their mutual actions may make it difficult to isolate operational problems. For this
reason, repair and adjustment can be complicated and each serviceman is required to have
special knowledge of optics and electrical engineering. Do not disassemble or perform any repair
on the unit other than the basic inspection and replacement of parts described in this instruction
manual (unless you have taken the maintenance technology course in our company and has been
certified).
The instrument is warranted for one year after the date of purchase against any manufacturer
defect in materials or workmanship. Prism and sample stage are excluded from the warranty.
Any of the following events happening to the unit will void the warranty:
• Disassembled by anyone other than authorized service provider
• Immersed in liquid or dropped
• Misused, abused, or used/stored in improper ambient conditions
• Issues caused by battery leakage when using batteries other than the included
Service fees are applicable for repairs after the warranty period expires. Contact an authorized
ATAGO Service Center or the original seller for details.
● Performance parts for repair
ATAGO will endeavor to secure the performance parts for repair up to seven years after
manufacturing of this instrument is discontinued. Performance parts are those which are
necessary to maintain the operation of this instrument. However, ATAGO may not be able to
supply all parts due to discontinuation or modifications by our parts manufacturers.
Please understand this matter. Performance part are available through your ATAGO
distributor.
● Recommendation of periodic inspection and maintenance (Charged)
We recommend to have your refractometer inspected periodically (once in two years, or so) to
ensure years of dependable and accurate use.
Ask your ATAGO distributor for the periodic inspection (charged).
• Periodic inspection includes:
◆ Inspection, confirmation, and replacement of performance parts
◆ Inspection and adjustment of span
When asking about repair or other matters, be sure to notify us of the serial No. of your refractometer.
