7. What should I do if my Notebook PC’s power adapter gets lost or my battery stops
working?Contact your local ASUS service center for assistance.
My Notebook PC cannot do
keystrokes correctly because my cursor keeps on moving. What should I do?Make sure that nothing
accidentally touches or presses on your touchpad while you type on the keyboard. You can also
disable your touchpad by pressing .
Software FAQs
1. When I turn on my Notebook PC, the power indicator lights up but nothing appears on my screen.
What can I do to fix this?You can try doing any of the following suggestions:• Force shutdown your
Notebook PC by pressing the power button for at least four (4) seconds. Check if the power adapter
and battery pack are inserted correctly then turn on your Notebook PC.• If the problem still exists,
contact your local ASUS service center for assistance.
2. What should I do when my screen displays this message: “Remove disks or other media. Press
any key to restart.”?You can try doing any of the following suggestions:• Remove all connected USB
devices then restart your Notebook PC.• Remove any optical discs that are left inside the optical
drive then restart.• If the problem still exists, your Notebook PC might have a memory storage
problem. Contact your local ASUS service center for assistance.
3. My Notebook PC boots slower than usual and my operating system lags. How can I fix
this?Delete the applications you recently installed or were not included with your operating system
package then restart your system.
4. My Notebook PC does not boot up. How can I fix this?You can try doing any of the following
suggestions:• Remove all connected devices to your Notebook PC then restart your system.• If the
problem still exists, contact your local ASUS service center for assistance.
5. Why can’t my Notebook PC wake up from sleep mode?• You need to press the power button to
resume your last working state.• Your system might have completely used up its battery power.
Connect the power adapter to your Notebook PC and connect to a power outlet then press the
power button.
