Tips and FAQs
Useful tips for your Notebook PC
To help you maximize the use of your Notebook PC, maintain its system performance, and ensure
all your data are kept secured, here are some useful tips that you can follow:
• Update Windows® periodically to ensure that your applications have the latest security settings.
• Use an anti-virus software to protect your data and keep this updated too.
• Unless absolutely necessary, refrain from using force shutdown to turn off your Notebook PC.
• Always backup your data and make it a point to create a backup data in an external storage drive.
• Refrain from using the Notebook PC at extremely high temperatures. If you are not going to use
your Notebook PC for a long period of time (at least a month), we recommend that you take out the
battery if the battery is removable.
• Disconnect all external devices and ensure you have the followingitems prior to resetting your
Notebook PC:- Product key for your operating systems and other installed applications- Backup
data- Log in ID and password- Internet connection information
Hardware FAQs
1. A black dot, or sometimes a colored dot, appears onscreen when I turn on the Notebook PC.
What should I do?Although these dots normally appear onscreen, they will not affect your system. If
the incident continues and subsequently affects system performance, consult an authorized ASUS
service center.
2. My display panel has an uneven color and brightness. How can I fix this?The color and brightness
of your display panel may be affected by the angle and current position of your Notebook PC. The
brightness and color tone of your Notebook PC may also vary per model. You may use the function
keys or the display settings in your operating system to adjust the appearance of your display panel.
3. How can I maximize my Notebook PC‘s battery life?You can try doing any of the following
suggestions:• Use the function keys to adjust the display brightness.• If you are not using any Wi-Fi
connection, switch your system into Airplane mode.• Disconnect unused USB devices.• Close
unused applications, especially those that take up too much system memory.
4. My battery charge indicator does not light up. What’s wrong?• Check whether the power adapter
or battery pack is attached correctly. You may also disconnect the power adapter or battery pack,
wait
for a minute, then reconnect them again to the power outlet and Notebook PC.• If the problem
still exists, contact your local ASUS service center for assistance.
5. Why is my touchpad not working?Press to enable your touchpad.
6. When I play audio and video
files, why can’t I hear any sound from my Notebook PC’s audio
speakers?You can try doing any of the following suggestions:• Press to turn up the speaker volume.•
Check if your speakers were set to mute.• Check if a headphone jack is connected to your Notebook
PC and remove it.
