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Troubleshooting - Sound problems 

Sound problems for ASUS Notebooks 

If you experience sound problems with your ASUS Notebook, please refer to the solutions 
below: 

  

Run the Audio Troubleshooter

 

For help fixing audio problems, try running the audio troubleshooter. 

To run the troubleshooter, select 

Start

 

, type

 "audio troubleshooter"

, and then select 

Find 

and fix audio playback problems

 from the list of results and select 

Next.

 

You can also refer to this video. 

Windows 10 - Fix sound problems.

 

  

Check Device Manager

 

Check whether the Device Manager is normally working or appears with an exclamation mark 

    a.  Open 

Start

 

 , type 

Device Manager

 

    b. Check whether it appears with the exclamation mark 

    c. If you see an exclamation mark, select and open your sound card, select the 

Driver 

tab and 

select

 Update Driver

. You can also download the latest audio driver from the ASUS Official 

Site to install it. Please refer to the FAQ 

How to search the driver for ASUS product?

 

Summary of Contents for ROG Hero II

Page 1: ...lems from the list of results and select Next You can also refer to this video Windows 10 Fix sound problems Check Device Manager Check whether the Device Manager is normally working or appears with an exclamation mark a Open Start type Device Manager b Check whether it appears with the exclamation mark c If you see an exclamation mark select and open your sound card select the Driver tab and sele...

Page 2: ... the Volume Check whether the status of speaker is on mute a Click the volume icon at the right bottom corner of the desktop toolbar b Check if its set to mute c Test the volume by raising the volume slider ...

Page 3: ...layback device If you re connecting to an audio device using USB or HDMI you might need to set that device as the default Open Start type Sound select it from the list of results On the Playback tab select a device then Set Default ...

Page 4: ...Check if there is any external device connected to the headphone jack as the system will apply the default settings to the external device instead of the built in speaker ...

Page 5: ... the microphone is located on either side of the laptop camera In N46VM s case the microphone is located at the left side of the laptop camera Adjust the volume of microphone a Open Start type Sound b Choose Recording Microphone Click the right button of mouse and choose Properties ...

Page 6: ...c Choose Levels to adjust the microphone volume and confirm the microphone is not on Mute ...

Page 7: ......

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