Asus G35CG User Manual Download | Manualshive

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Chapter 5: Troubleshooting

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Summary of Contents for G35CG

Page 1: ...Desktop PC G35CG User Guide ...

Page 2: ...RTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICA...

Page 3: ...er 2 Connecting devices to your computer Connecting a USB storage device 27 Connecting microphone and speakers 28 Connecting multiple external displays 30 Connecting an HDTV 31 Chapter 3 Using your computer Proper posture when using your Desktop PC 33 Chapter 4 Connecting to the Internet Wired connection 35 Chapter 5 Troubleshooting Troubleshooting 39 Appendix UsingWindows 10 Starting for the firs...

Page 4: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Page 5: ...210 of Industry Canada This Class B device meets all the requirements of the Canadian interference causing equipment regulations This device complies with Industry Canada license exempt RSS standard s Operation is subject to the following two conditions this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of...

Page 6: ...terference for confirmation and register the result to VCCI India E Waste Management Rules 2016 This product complies with the India E Waste Management Rules 2016 and prohibits use of lead mercury hexavalent chromium polybrominated biphenyls PBBs and polybrominated diphenyl ethers PBDEs in concentrations exceeding 0 1 by weight in homogenous materials and 0 01 by weight in homogenous materials for...

Page 7: ... use when operating in the 5 15 to 5 25 GHz frequency band Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technology is below the FCC radio frequency exposure limits Nevertheless it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized FCC BluetoothWireless Compliance The antenna used with this...

Page 8: ...urself For your safety contact a professional technician for assistance Service warning label WARNING INVISIBLE LASER RADIATION WHEN OPEN DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to l...

Page 9: ...ts on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or extension cord These devices could interrupt the grounding circuit Ensure that your power suppl...

Page 10: ...s and additional information to help you complete a task IMPORTANT Instructions that you MUST follow to complete a task Where to find more information Refer to the following sources for additional information and for product and software updates ASUS website The ASUS website provides updated information on ASUS hardware and software products Refer to the ASUS website www asus com ASUS LocalTechnic...

Page 11: ...ing contact your retailer The illustrated items above are for reference only Actual product specifications may vary with different models Desktop PC G35CG Keyboard x1 optional Mouse x1 optional Installation Guide Power cord x1 Installation Guide x1 Warranty Card x1 ...

Page 12: ...12 ...

Page 13: ... utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS Desktop PC 13 Chapter 1 Getting started ...

Page 14: ...Front Top 14 Chapter 1 Getting started ENGLISH ...

Page 15: ...nt and after USB 3 2 gen1 driver installation USB 3 2 gen1 devices can only be used as data storage only We strongly recommend that you connect USB 3 2 gen1 devices to USB 3 2 gen1 ports for faster and better performance for your USB 3 2 gen1 devices 4 USB 3 2 gen1Type C ports The Universal Serial Bus 3 2 gen1 USB 3 2 gen1 Type C ports connect to USB 3 2 gen1 Type C devices The output voltage of t...

Page 16: ...nstall a swappable SSD 1 Open the SSD compartment cover 2 Push the swappable SSD gently into the SSD bay 3 Select a program from the AutoPlay window to access your files You can only use the 7mm SSD in this module 16 Chapter 1 Getting started ENGLISH ...

Page 17: ...e BIOS FlashBackTM button for three seconds until the BIOS FlashBackTM LED blinks three times indicating that the BIOS FlashBackTM function is enabled 5 USB 3 2 gen1 ports The Universal Serial Bus 3 2 gen1 USB 3 2 gen1 ports connect to USB 3 2 gen1 devices such as a mouse printer scanner camera PDA and others 6 USB 3 2 gen2Type C port The Universal Serial Bus 3 2 gen2 USB 3 2 gen2 Type C port conn...

Page 18: ...port lime This port connects to a headphone or speaker In a 4 5 1 or 7 1 channel configuration the function of this port becomes Front Speaker Out Supported by ASUS Audio Wizard 13 Line In port light blue This port connects to a tape CD DVD player or other audio sources Refer to the audio configuration table below for the function of the audio ports in the 2 4 5 1 or 7 1 channel configuration Audi...

Page 19: ...ow air ventilation DO NOT block the air vents on the chassis Always provide proper ventilation for your computer 22 USB 2 0 port The Universal Serial Bus 2 0 USB 2 0 port connects to USB 2 0 devices such as a mouse printer scanner camera PDA and others 23 USB port with BIOS FlashBackTM function Insert a USB storage device to this USB port to run BIOS FlashBackTM ASUS Desktop PC 19 ENGLISH ...

Page 20: ... the BIOS FlashBackTM button for three seconds until the BIOS FlashBackTM LED blinks three times indicating that the BIOS FlashBackTM function is enabled 5 USB 3 2 gen1 ports The Universal Serial Bus 3 2 gen1 USB 3 2 gen1 ports connect to USB 3 2 gen1 devices such as a mouse printer scanner camera PDA and others 6 USB 3 2 gen2Type C port The Universal Serial Bus 3 2 gen2 USB 3 2 gen2 Type C port c...

Page 21: ... pink This port connects to a microphone 12 Line Out port lime This port connects to a headphone or speaker In a 4 5 1 or 7 1 channel configuration the function of this port becomes Front Speaker Out Supported by ASUS Audio Wizard 13 Line In port light blue This port connects to a tape CD DVD player or other audio sources Refer to the audio configuration table below for the function of the audio p...

Page 22: ...n2 USB 3 2 gen2 ports connect to USB 3 2 gen2 devices such as a mouse printer scanner camera PDA and others 21 USB 2 0 port The Universal Serial Bus 2 0 USB 2 0 port connects to USB 2 0 devices such as a mouse printer scanner camera PDA and others 22 USB port with BIOS FlashBackTM function Insert a USB storage device to this USB port to run BIOS FlashBackTM 22 Chapter 1 Getting started ENGLISH ...

Page 23: ... the ASUS Graphics Card on selected models only Connect your monitor to the display output port on the discrete ASUS Graphics Card To connect an external monitor using the ASUS Graphics Card 1 Connect a monitor to a display output port on the ASUS Graphics Card 2 Plug the monitor to a power source The display output ports on the ASUS Graphics Card may vary with different models ASUS Desktop PC 23 ...

Page 24: ... rear panel of your computer 2 Plug the monitor to a power source If your computer comes with an ASUS Graphics Card the graphics card is set as the primary display device in the BIOS Hence connect your monitor to a display output port on the graphics card To connect multiple external monitors to your computer refer to the section Connecting multiple external displays for details 24 Chapter 1 Getti...

Page 25: ...ts on the rear panel of your computer Connecting the power cord Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source For safety purposes ONLY connect the power cord to a grounded electrical outlet ASUS Desktop PC 25 ENGLISH ...

Page 26: ...tton Turning your computer ON This section describes how to turn on your computer after setting up your computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer 26 Chapter 1 Getting started ENGLISH ...

Page 27: ...gen1 and USB 2 0 ports on the front and rear panels The USB ports allow you to connect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Top panel Rear panel ASUS Desktop PC 27 ENGLISH Chapter 2 Connecting devices to your computer ...

Page 28: ...ts and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 channel 4 channel 5 1 channel and 7 1 channel stereo speakers Connecting headset and microphone Connecting 2 channel Speakers 28 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 29: ...Connecting 4 channel Speakers Connecting 5 1 channel Speakers Connecting 7 1 channel Speakers ASUS Desktop PC 29 ENGLISH ...

Page 30: ...set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer 3 Turn on your computer 4 From the Start menu click Settings System Display 5 Configure the settings for your displays For some graphic cards only the...

Page 31: ...to the HDMITM port of your computer You need an HDMITM cable to connect the HDTV and the computer The HDMITM cable is purchased separately To get the best display performance ensure that your HDMITM cable is less than 15 meters ASUS Desktop PC 31 ENGLISH ...

Page 32: ...32 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 33: ...chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly i...

Page 34: ...34 Chapter 3 Using your computer ENGLISH ...

Page 35: ...45 port on the rear panel of your computer and the other end to a DSL cable modem 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP...

Page 36: ...her end to your LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection 36 Chapter 4 Connecting to the Internet ENGLISH ...

Page 37: ...Center b From the Start menu click Settings Network Internet Ethernet Network and Sharing Center 2 From the Open Network and Sharing Center screen click Change Adapter settings 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE conn...

Page 38: ...ctions to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK 38 Chapter 4 Connecting to the ...

Page 39: ...t are not responding 1 Simultaneously press Alt Ctrl Delete keys on the keyboard then click Task Manager 2 Select the program that is not responding then click EndTask If the keyboard is not responding press and hold the Power button on your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN Card on selected mod...

Page 40: ...or is plugged to a power source properly Refer to the documentation that came with your monitor for more troubleshooting information When using multiple monitors only one monitor has display Ensure that the both monitors are powered on During POST only the monitor connected to the VGA port has display The dual display function works only under Windows When a graphics card is installed on your comp...

Page 41: ...uce no sound Ensure that you connect your speakers to the Line out port lime on the front panel or the rear panel Check if your speak is connected to an electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click If i...

Page 42: ...nsure that the power cord is properly connected Use other compatible power cord PSU Power supply unit problems Contact the ASUS Service Center about installing another PSU on your computer Display Problem Possible Cause Action No display output after turning the computer on Black screen The signal cable is not connected to the correct VGA port on your computer Connect the signal cable to the corre...

Page 43: ...r ISP for the correct LAN settings Problems caused by the anti virus software Close the anti virus software Driver problems Reinstall the LAN driver Audio Problem Possible Cause Action No Audio Speaker or headphone is connected to the wrong port Refer to your computer s User Guide for the correct port Disconnect and reconnect the speaker to your computer Speaker or headphone does not work Try usin...

Page 44: ...reezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replace with compatible memory modules Remove the extra memory modules that you have installed then try again Contact the ASUS Service Center for assistance There is not enough air ventilation for your computer Move your computer to an area ...

Page 45: ... latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space of...

Page 46: ...46 Chapter 5 Troubleshooting ENGLISH ...

Page 47: ...he basic settings of your Windows 10 operating system To start your Desktop PC for the first time 1 Press the power button on your Desktop PC Wait for a few minutes until the setup screen appears 2 From the setup screen pick your region and language that you want to use on your desktop PC 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the follo...

Page 48: ...e apps people or websites You can launch the Start menu in two ways Click the Start button from the lower left corner of the taskbar Press the Windows Start key on your keyboard Pinning apps to the Start screen or taskbar To pin an app to the Start screen or taskbar 1 From the Start menu click All apps then select the app that you want to pin 2 Click Pin to Start or Pin to taskbar to pin your sele...

Page 49: ...access Some apps require signing in to your Microsoft account before they are fully launched Click to restore the Start screen Moving apps on the Start screen You can move apps from the Start screen simply through dragging and dropping the app to your preferred location Unpinning apps from the Start screen To unpin an app from the Start screen right click on the app to activate its settings bar th...

Page 50: ...t screen or taskbar right click the app you want to unpin 2 Click Unpin from Start or Unpin this program from taskbar to remove the app from the Start screen or taskbar Using theTaskView When you have several running apps you can click from the taskbar to display all your running apps and click on an app or item to launch it If task view is disabled click ShowTaskView button to display the task vi...

Page 51: ...p PC s mouse or keyboard to activate Snap onscreen Using your mouse a Launch an app then drag and release on a screen corner to snap it in place b Snap another app to your preferred location on the screen Using your keyboard a Launch an app press and the arrow keys to select the direction where you want to snap the app in place b Snap another app using and the arrow keys ...

Page 52: ...unning app D Launches the desktop E Launches File Explorer F or W Activates the File search function H Launches Share I Launches Settings K Launches Media Connect L Activates the Lock screen M Hides all currently active screens to the taskbar P Your desktop PC is mirrored to your secondary monitor Q Launches Cortana R Launches the Run window U Launches Ease of Access Center X Launches a menu box o...

Page 53: ...ing and reinstall options in PC Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 From the Start menu click Settings Update security Recovery 2 Scroll down to view the Remove everything and reinstallWindows option Under this option click Get started Launches the magnifier and zooms in your screen Zooms ou...

Page 54: ...Address 48720 Kato Rd Fremont CA 94538 USA Telephone 1 510 739 3777 Fax 1 510 608 4555 Web site https www asus com us Technical Support Support fax 1 812 284 0883 Telephone 1 812 282 2787 Online support https qr asus com techserv ASUS COMPUTER GmbH Germany and Austria Address Harkortstrasse 21 23 40880 Ratingen Germany Web site https www asus com de Online contact https www asus com support Produc...

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