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Chapter 5: Troubleshooting

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Summary of Contents for G11B

Page 1: ...Desktop PC G11CB G11CD User Guide ...

Page 2: ...RTICULAR PURPOSE IN NO EVENT SHALL ASUS ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS AND THE LIKE EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT SPECIFICA...

Page 3: ...e device 19 Connecting microphone and speakers 20 Connecting multiple external displays 23 Connecting an HDTV 24 Chapter 3 Using your computer Proper posture when using your Desktop PC 25 Using the optical drive 26 Chapter 4 Connecting to the Internet Wired connection 27 Wi Fi connection on selected models only 31 Chapter 5 Troubleshooting Troubleshooting 33 Appendix Windows 10 User Manual Startin...

Page 4: ...interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Page 5: ... conforme aux normes CNR exemptes de licence d Industrie Canada Le fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit par provoquer d interférences et 2 cet appareil doit accepter toute interférence y compris celles susceptibles de provoquer un fonctionnement non souhaité de l appareil Canadian Department of Communications Statement This digital apparatus does not excee...

Page 6: ...Requirement 1999 519 EC Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields 0 300 GHz This wireless device complies with the R TTE Directive Wireless Radio Use This device is restricted to indoor use when operating in the 5 15 to 5 25 GHz frequency band Exposure to Radio Frequency Energy The radiated output power of the Wi Fi technol...

Page 7: ...7 BSMI TaiwanWireless Statement Japan RF Equipment Statement KC RF Equipment ...

Page 8: ...n environments with ambient temperatures between 0 C 32 F and 40 C 104 F DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated DO NOT use damaged power cords accessories or other peripherals To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system Seek professional assistance before using an adapter or ex...

Page 9: ...o the ASUS website www asus com ASUS LocalTechnical Support Visit ASUS website at http support asus com contact for the contact information of local Technical Support Engineer The User Guide is located in the following folder in your Desktop PC C Program Files X86 ASUS eManual DANGER WARNING Information to prevent injury to yourself when trying to complete a task CAUTION Information to prevent dam...

Page 10: ...tems above are for reference only Actual product specifications may vary with different models Desktop PC G11CB G11CD Keyboard x1 Mouse x1 Power cord x1 2nd Power cord x1 on selected models only Power adapter x1 2nd adapter x1 on selected models only Warranty Card x1 Installation Guide Installation Guide x1 ...

Page 11: ...utilities All these values are encapsulated in a stunningly futuristic and stylish system casing Read the ASUS Warranty Card before setting up your ASUS Desktop PC Getting to know your computer Illustrations are for reference only The ports their locations and the chassis color vary with different models ASUS G11CB G11CD 11 Chapter 1 Getting started ...

Page 12: ... that you connect USB 3 0 devices to USB 3 0 ports for faster and better performance for your USB 3 0 devices MultiMediaCard MMC xD Picture XD Secure Digital SD High Capacity Secure Digital SDHC Memory Stick Pro MS PRO card slot Insert a supported memory card into this slot Power button Press this button to turn on your computer LED Lighting Effect Customizable via the lighting control in ASUS Com...

Page 13: ...s your Desktop PC has the following power ratings 110 120V 220 240V 8A 4A 50 60Hz for North America use 220V 3A 50Hz for Europe use USB 2 0 ports These Universal Serial Bus 2 0 USB 2 0 ports connect to USB 2 0 devices such as a mouse printer scanner camera PDA and others HDMI port This port is for a High Definition Multimedia Interface HDMI connector and is HDCP compliant allowing playback of HD D...

Page 14: ...figuration Center Subwoofer port orange This port connects to the center subwoofer speakers Microphone port pink This port connects to a microphone Line Out port lime This port connects to a headphone or speaker In a 4 1 5 1 or 7 1 channel configuration the function of this port becomes Front Speaker Out Supported by ASUS Audio Wizard Line In port light blue This port connects to a tape CD DVD pla...

Page 15: ...llows Gigabit connection to a Local Area Network LAN through a network hub Activity Link LED Speed LED Status Description Status Description OFF No link OFF 10Mbps connection ORANGE Linked ORANGE 100Mbps connection BLINKING Data activity GREEN 1Gbps connection LAN port SPEED LED ACT LINK LED Air vents These vents allow air ventilation DO NOT block the air vents on the chassis Always provide proper...

Page 16: ...DMI port on the rear panel of your computer 2 Plug the monitor to a power source When connecting the monitor to the discrete graphics card the Eco Energy Mode is disabled When you are doing some tasks that do not require VGA performance such as downloading tasks Eco Energy Mode cuts down the power supplied to the discrete graphics card for a low overall system power consumption Connecting a USB ke...

Page 17: ...dows 10 User Manual which can be found in this manual Power button Turning your computer ON This section describes how to turn on your computer after setting up your computer Turning your computer ON To turn your computer ON 1 Turn your monitor ON 2 Press the power button on your computer ASUS G11CB G11CD 17 ENGLISH ...

Page 18: ...18 Chapter 1 Getting started ENGLISH ...

Page 19: ...onnect USB devices such as storage devices To connect a USB storage device Insert the USB storage device to your computer Front panel Rear panel For details refer to the section Removing a USB storage device in the Windows 10 User Manual which can be found in this manual ASUS G11CB G11CD 19 ENGLISH Chapter 2 Connecting devices to your computer ...

Page 20: ...microphone ports and speaker ports on both the front and rear panels The audio I O ports located on the rear panel allow you to connect 2 1 channel 4 1 channel 5 1 channel and 7 1 channel stereo speakers Connecting 2 1 channel Speakers 20 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 21: ...Connecting 4 1 channel Speakers Connecting 5 1 channel Speakers ASUS G11CB G11CD 21 ENGLISH ...

Page 22: ...Connecting 7 1 channel Speakers 22 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 23: ...r as an extension to enlarge your Windows desktop To set up multiple displays 1 Turn off your computer 2 Connect the two monitors to your computer and connect the power cords to the monitors Refer to Setting up your computer section in Chapter 1 for details on how to connect a monitor to your computer 3 Turn on your computer 4 From the Start menu click Settings System Display 5 Configure the setti...

Page 24: ... port of your computer You need an HDMI cable to connect the HDTV and the computer The HDMI cable is purchased separately To get the best display performance ensure that your HDMI cable is less than 15 meters 24 Chapter 2 Connecting devices to your computer ENGLISH ...

Page 25: ...chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs If necessary use a footrest to raise the level of your knees Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward Sit upright with your knees elbows and hips at an approximately 90º angle when you are at the PC Place the monitor directly i...

Page 26: ...toPlay is NOT enabled in your computer to access the data on an optical disc hover your mouse pointer over the lower left corner of Windows desktop then right click on the Start screen s thumbnail From the popup menu click File Explorer and then double click the CD DVD drive icon Removing an optical disc To remove an optical disc 1 While the system is on do either of the following to eject the tra...

Page 27: ...e LAN RJ 45 port on the rear panel of your computer and the other end to a DSL cable modem Modem RJ 45 cable 3 Turn on the DSL cable modem and your computer 4 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection...

Page 28: ...her end to your LAN 2 Turn on your computer 3 Configure the necessary Internet connection settings Contact your network administrator for details or assistance in setting up your Internet connection For more details refer to the sections Configuring a dynamic IP PPPoE network connection or Configuring a static IP network connection 28 Chapter 4 Connecting to the Internet ENGLISH ...

Page 29: ...Center b From the Start menu click Settings Network Internet Ethernet Network and Sharing Center 2 From the Open Network and Sharing Center screen click Change Adapter settings 3 Right click on your LAN and select Properties 4 Click Internet ProtocolVersion 4 TCP IPv4 and click Properties 5 Click Obtain an IP address automatically and click OK Continue to the next steps if you are using PPPoE conn...

Page 30: ...ctions to complete the setup Configuring a static IP network connection To configure a static IP network connection 1 Repeat steps 1 to 4 of the previous section 2 Click Use the following IP address 3 Enter the IP address Subnet mask and Gateway from your service provider 4 If needed enter the preferred DNS Server address and alternative address 5 When done click OK 30 Chapter 4 Connecting to the ...

Page 31: ...reless connection To establish a wireless connection you need to connect to a wireless access point AP To increase the range and sensitivity of the wireless radio signal connect the external antennas to the antenna connectors on the ASUS WLAN Card Wireless AP Modem ASUS G11CB G11CD 31 ENGLISH ...

Page 32: ...32 Chapter 4 Connecting to the Internet ENGLISH ...

Page 33: ...hat is not responding then click EndTask If the keyboard is not responding press and hold the Power button on the top of your chassis until the computer shuts down Then press the Power button to turn it on I cannot connect to a wireless network using the ASUSWLAN Card on selected models only Ensure that you enter the correct network security key for the wireless network you want to connect to Conn...

Page 34: ...ndows When a graphics card is installed on your computer ensure that you connect the monitors to the output port on the graphics card Check if the multiple displays settings are correct My computer cannot detect my USB storage device The first time you connect your USB storage device to your computer Windows automatically installs a driver for it Wait for a while and go to My Computer to check if ...

Page 35: ... an electrical source and turned on Adjust your speakers volume Ensure that your computer s system sounds are not Muted If it is muted the volume icon is displayed as To enable the system sounds click from the Windows notification area then click If it is not muted click and drag the slider to adjust the volume Connect your speakers to another computer to test if the speakers arer working properly...

Page 36: ...voltage switch to your area s power requirements Adjust the voltage settings Ensure that the power cord is unplugged from the power outlet Your computer is not turned on Press the power key on the front panel to ensure that your computer is turned on Your computer s power cord is not properly connected Ensure that the power cord is properly connected Use other compatible power cord PSU Power suppl...

Page 37: ...g to another monitor LAN Problem Possible Cause Action Cannot access the Internet The LAN cable is not connected Connect the LAN cable to your computer LAN cable problems Ensure the LAN LED is on If not try another LAN cable If it still does not work contact the ASUS service center Your computer is not properly connected to a router or hub Ensure that your computer is properly connected to a route...

Page 38: ... System speed is too slow Too many programs are running Close some of the programs Computer virus attack Use an anti virus software to scan for viruses and repair your computer Reinstall the operating system The system often hangs or freezes Hard disk drive failure Send the damaged hard disk drive to ASUS Service Center for servicing Replace with a new hard disk drive Memory module problems Replac...

Page 39: ...e latest BIOS versions Computer is too noisy when in use The CPU fan has been replaced Ensure that you are using a compatible or ASUS recommended CPU fan There is not enough air ventilation for the computer Ensure that your computer is working in an area with good air flow The system temperature is too high Update the BIOS If you know how to reinstall the motherboard try to clean the inner space o...

Page 40: ...40 Chapter 5 Troubleshooting ENGLISH ...

Page 41: ...ASUS Desktop PC Windows 10 User Manual E10435 First Edition May 2015 Copyright ASUSTeK Computer Inc All Rights Reserved Appendix Windows 10 User Manual ...

Page 42: ...ENGLISH ...

Page 43: ...ings of your Windows 10 operating system To start your Desktop PC for the first time 1 Press the power button on your Desktop PC Wait for a few minutes until the setup screen appears 2 From the setup screen pick your region and language that you want to use on your desktop PC 3 Carefully read the License Terms then tap I Accept 4 Follow the onscreen instructions to configure the following basic it...

Page 44: ...apps people or websites You can launch the Start menu in two ways Click the Start button from the lower left corner of the taskbar Press the Windows Start key on your keyboard Pinning apps to the Start screen or taskbar To pin an app to the Start screen or taskbar 1 From the Start menu click All apps then select the app that you want to pin 2 Click Pin to Start or Pin to taskbar to pin your select...

Page 45: ...access Some apps require signing in to your Microsoft account before they are fully launched Click to restore the Start screen Moving apps on the Start screen You can move apps from the Start screen simply through dragging and dropping the app to your preferred location Unpinning apps from the Start screen To unpin an app from the Start screen right click on the app to activate its settings bar th...

Page 46: ... screen or taskbar right click the app you want to unpin 2 Click Unpin from Start or Unpin this program from taskbar to remove the app from the Start screen or taskbar Using theTaskView When you have several running apps you can click from the taskbar to display all your running apps and click on an app or item to launch it If task view is disabled click ShowTaskView button to display the task vie...

Page 47: ...p PC s mouse or keyboard to activate Snap onscreen Using your mouse a Launch an app then drag and release on a screen corner to snap it in place b Snap another app to your preferred location on the screen Using your keyboard a Launch an app press and the arrow keys to select the direction where you want to snap the app in place b Snap another app using and the arrow keys ...

Page 48: ...ning app D Launches the desktop E Launches File Explorer F or W Activates the File search function H Launches Share I Launches Settings K Launches Media Connect L Activates the Lock screen M Hides all currently active screens to the taskbar P Your desktop PC is mirrored to your secondary monitor Q Launches Cortana R Launches the Run window U Launches Ease of Access Center X Launches a menu box of ...

Page 49: ...ing and reinstall options in PC Settings Refer to the steps below to use this option Back up all your data before using this option This process may take a while to complete 1 From the Start menu click Settings Update security Recovery 2 Scroll down to view the Remove everything and reinstallWindows option Under this option click Get started Launches the magnifier and zooms in your screen Zooms ou...

Page 50: ...elephone 1 510 739 3777 Fax 1 510 608 4555 Web site usa asus com Technical Support Telephone 1 812 282 2787 Support fax 1 812 284 0883 Online support support asus com ASUS COMPUTER GmbH Germany and Austria Address Harkort Str 21 23 D 40880 Ratingen Germany Fax 49 2102 959931 Web site asus com de Online contact eu rma asus com sales Technical Support Telephone Component 49 2102 5789555 Telephone Ge...

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