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User’s Manual

A-9

Appendix C

T

roubleshooting

This appendix lists the common problems that
you may encounter while using the AP1710-I5
server system. It lists possible causes of the
problems and offers solutions. You may refer
to this part and try to solve simple problems
before calling customer support.

Summary of Contents for AP1710-I5

Page 1: ...Intel Xeon Tower 5U Rackmount Server AP1710 I5 User s Manual with 533MHz FSB support ...

Page 2: ...on is authorized in writing by ASUS or 2 the serial number of the product is defaced or missing Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies and are used only for identification or explanation and to the owners benefit without intent to infringe The product name and revision number are both printed on the ...

Page 3: ...w ASUS COMPUTER INTERNATIONAL America Address 44370 Nobel Drive Fremont CA 94538 USA General Fax 1 510 608 4555 General Email tmd1 asus com Technical Support Support Fax 1 510 608 4555 General Support 1 502 933 8713 Web Site www asus com Support Email tsd asus com ASUS COMPUTER GmbH Germany Austria Address Harkortstr 25 40880 Ratingen BRD Germany General Fax 49 2102 9599 0 General Email sales asus...

Page 4: ...oes cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to whic...

Page 5: ...s I 3 System Package Contents I 4 Chapter 1 System Overview System Overview 1 1 1 1 System Features 1 2 1 2 Front Panel Features 1 3 1 3 Rear Panel Features 1 4 1 4 Internal Features 1 5 1 5 LED Table 1 6 Chapter 2 Hardware Reference Hardware Reference 2 1 2 1 Removing and installing chassis cover 2 2 2 2 Motherboard installation 2 4 2 3 Central Processing Unit 2 5 2 4 System Memory 2 9 2 5 Fixed ...

Page 6: ...RAID Card 2 25 2 10 Hard Drive Blower 2 26 2 11 Chassis Fan 2 27 2 12 Connecting Cables 2 28 2 13 SCSI Backplane 2 29 Appendix A Optional chassis roller wheel Chassis Roller wheel Installation A 2 Appendix B Power Modules Redundant Power Modules A 4 Appendix C Troubleshooting Troubleshooting A 9 ...

Page 7: ...ble To avoid short circuits keep paper clips screws and staples away from connectors slots sockets and circuitry Avoid dust humidity and temperature extremes Place the server on a stable surface IMPORTANT IMPORTANT Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged To prevent electrical shock hazard disconnect the pow...

Page 8: ...me or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Lithium Ion Battery Warning CLASS 1 LASER PRODUCT CD ROM Drive Safety Warning Electrical hazard do not remove chassis cover This equipment is to be serviced by a trained personnel only ...

Page 9: ...bout this guide About This Guide introduces the contents of this document This part includes the target audience chapter description and conventions used It also lists other sources of information that are not contained in this manual ...

Page 10: ...rform when installing system components 4 Appendix A Optional Chassis Roller wheels This appendix contains the installation procedure for the optional chassis roller wheel units for the AP1710 I5 server system 5 Appendix B Redundant Power Modules This appendix contains detailed hardware operation and specifications of the AP1710 I5 redundant power modules 6 Appendix C Troubleshooting This appendix...

Page 11: ...sk References Refer to the following sources for additional information and for product and software updates 1 ASUS PRL DL Motherboard User s Manual This manual contains detailed information about the PRL DL motherboard 2 ASUS Websites The ASUS websites worldwide provide updated information on ASUS hardware and softare products The ASUS websites are listed in the ASUS Contact Information on page v...

Page 12: ...AC power cord 11 Support CD that includes drivers utilities ASUS System Monitoring Agent ASMA with the ASUS Server Web based Management ASWM 12 Trend Micro ServerProtect Anti virus software CD for enterprises 13 Motherboard user guide 14 System user guide 15 ASUS PCI SCU3 Ultra160 Dual Channel SCSI Card in Standard packing 16 ASMS ASMA ASWM user guide 17 chassis roller wheels 4 sets 18 Keys x 2 19...

Page 13: ...User s Manual 1 1 Chapter 1 System Overview This chapter describes the general features of the AP1710 I5 system server It includes sections on front panel rear panel and internal specifications ...

Page 14: ...Processor Support for two Intel XeonTM processor up to 3 06 GHz frequency with 35º ambient 85 CPU utilization Network Controller Intel 82540 Gigabit Ethernet controller Drive Controller LSI 53C1010R 32 bit 33MHz Dual Ultra 160 channels Two UltraDMA 100 IDE channels and one ATA66 IDE channel Graphics ATI RAGE XL PCI with 8MB PC 100 SDRAM video memory Onboard IO 1 X PS 2 mouse port 1 X PS 2 keyboard...

Page 15: ...future installation of 5 25 devices there are two drive bays available The front panel of the server is protected by a door and lock for added security 6 ATA 133 Hard Drive Swap Trays CD ROM Drive Drive Activity LED 3 5 Floppy Drive Reset Button Power Button 2 USB Ports Front Door Lock 2 empty 5 25 bays Power LED HDD Access LED Message LED Status LED For more detailed information of each LED displ...

Page 16: ...res on the rear side of the server AC Power IN Connector AC Power Status LED 12 cm chassis fan 6 Full Length PCI Slots Chassis Lock PS 2 mouse port PS 2 keyboard port 2 x USB ports Serial port Parallel port VGA port Gigabit LAN port You may secure the chassis lock with an additional padlock or other security device for added server system security Optional Gigabit LAN card Optional SCSI card ...

Page 17: ...below shows the standard components of the server 1 Redundant power supply cage 2 4 x DDR DIMM sockets 3 2 x IDE cable 4 51 4 CD ROM drive 5 HDD hot swap modules 6 4 x 64 bit 3V PCI slots 1 4 7 5 10 9 3 8 7 CPU sockets 8 Internal 68 pin SCSI cable 9 PCI Long Card support guide 10 12 cm hot swap module blower 11 PRL DL motherboard 12 Chassis intrusion sensor 11 2 6 12 ...

Page 18: ...escription Green Bridge board connected to SCSI backplane Drive Status LED Red Bridge board failure Blinking HDD Read Write data Drive Activity LED ON System power ON Power LED Blinking Suspend Mode OFF No activity HDD Access LED Blinking Read Write data in HDD OFF Normal No incoming event Message LED Blinking ASMS indicate HW monitor event Icon 1 1 2 3 4 1 2 3 4 ...

Page 19: ...User s Manual 2 1 Chapter 2 Hardware Setup This chapter lists the hardware setup procedures that you have to perform when installing system components ...

Page 20: ... easy assembly and disassembly making the installation of internal components very convenient 2 1 1 Removing the chassis cover 1 The side chassis cover is held by two large thumb screws Loosen the screws 2 Slide the chassis cover for about half an inch 3 Release the cover from the chassis ...

Page 21: ...uide hooks 2 Slide the chassis cover for about half an inch towards the front until it fits in place 3 Tighten the thumb screws There are six 6 chassis guide hooks located on the upper side and lower side of the chassis cover make sure all six are aligned properly in place ...

Page 22: ...Placement direction When installing the motherboard make sure that you place it into the chassis in the correct orientation The edge with external ports goes to the rear part of the chassis as indicated in the image below 2 2 2 Screw holes Place screws into the holes indicated by circles to secure the motherboard to the chassis Make sure to unplug the power cord before installing or removing the m...

Page 23: ...stem performance by allowing higher core frequencies faster execution of integer instructions and data transfer rate of up to 4 26GB s Note in the illustration that the CPU has a gold triangular mark on one corner This mark indicates the processor Pin 1 that should match a specific corner of the CPU socket Incorrect installation of the CPU into the socket may bend the pins and severely damage the ...

Page 24: ... sure that the socket lever is lifted up to at least 115 angle otherwise the CPU does not fit in completely The CPU fits only in one correct orientation DO NOT force the CPU into the socket to prevent bending the pins and damaging the CPU 4 When the CPU is in place press it firmly on the socket while you push down the socket lever to secure the CPU The lever clicks on the side tab to indicate that...

Page 25: ... top of the installed CPU making sure that it fits in the screw holes of the heatsink bracket found at the bottom of the CPU socket The heatsink bracket comes factory installed with the motherboard 2 Tighten all four 4 screws Make sure all screws fit properly in place Take caution in tightening screws Do not over tighten screws doing so may damage the motherboard TIP Follow the sequence shown half...

Page 26: ...get to connect the CPU fan cable Hardware monitoring errors may occur if you fail to plug the fan cable 6 Use CPUFAN2 connector for the second CPU heatsink and fan assembly cable 3 When the heatsink and fan assembly is in place connect the fan cable to the fan connector on the motherboard labeled CPUFAN1 The fan cable plug is slotted so it fits only in one orientation If it doesn t fit completely ...

Page 27: ...R SDRAM DDR memory however has the ability to perform two data operations in one clock cycle thus providing twice the throughput of SDR memory For example a 200MHz DDR DIMM will support a 100MHz memory bus and a 266MHz DDR DIMM will support a 133MHz memory bus A DDR DIMM has the same physical dimensions as an SDR DIMM but it has a 184 pin footprint compared to the 168 pin of the SDR DIMM Also a DD...

Page 28: ... Configurations The motherboard supports system memory of up to 4GB in a one way non interleaved configuration Memory configuration table DIMM Socket 184 pin ECC DDR DIMM Total Memory DDRA1 SDRAM 128MB 256MB 512MB 1GB 2GB x1 DDRA2 SDRAM 128MB 256MB 512MB 1GB 2GB x1 DDRB1 SDRAM 128MB 256MB 512MB 1GB 2GB x1 DDRB2 SDRAM 128MB 256MB 512MB 1GB 2GB x1 Total System Memory Max 4GB ...

Page 29: ...n the socket such that the notch on the DIMM matches the break on the socket 3 Firmly insert the DIMM into the socket until the retaining clips snap back in place and the DIMM is properly seated 1 Simultaneously press the retaining clips outward to unlock the DIMM 2 Remove the DIMM from the socket Support the DIMM lightly with your fingers when pressing the retaining clips The DIMM might get damag...

Page 30: ... cinched by screwless locks for device placement convenience An IDE CD ROM drive is installed on the uppermost bay and two free bays are available for installation of additional storage devices like optical disc drives or tape drives Screwless fixed device bay locks Front door bezel ...

Page 31: ...vice or other system components Failure to do so may cause severe damage to both the motherboard and the system components Take caution in removing the front panel cover Do not use too much force when installing or removing items 1 Use thumbs or a flat head screw driver to detach the hooked tabs from the left side of the front panel ...

Page 32: ...install your device 3 From the side of the drive bay unlock and remove the screwless drive bay lock by turning the knob 45º counter clockwise until it clicks on the reference point near the unlocked icon 4 When released pull out the lock and set it aside Reference points Locked icon Knob Unlock icon ...

Page 33: ...two pegs on the lock to the holes on the drive bay 6 b Turn the knob 45º clockwise until it clicks on the reference point near the locked icon 5 Carefully insert device such as CD DVD ROM drive into the selected bay 7 Remove the appropriate plastic bay cover on the front panel 8 Fasten the four 4 front panel hinges to the slotted chassis holes then close the front panel cover ...

Page 34: ...hassis cover The following procedures describe how to remove the floppy disk drive tray 1 Remove the front cover panel Perform step 1 in section 2 5 2 Installing a 5 25 device on page 2 13 3 Pull out and detach the right side chassis cover and set aside 4 Locate the floppy disk drive cable and power connectors ...

Page 35: ...ual 2 17 4 a Carefully detach the floppy disk drive cable 4 b Carefully detach the floppy disk drive power cable 5 Pull out the floppy disk drive tray while squeezing the two tabs together Floppy disk drive tray ...

Page 36: ... bays In each of the drive bays is a removable tray for mounting an SCA SCSI hard disk drive To release the drive bay follow these steps 1 Lift the spring lock upwards then pull the tray lever outwards 2 When the tray lever is pulled down the tray will eject slightly Pull the tray outwards on the tray lever ...

Page 37: ...ay 1 Place the hard disk tray on a flat clean surface Prepare Philips cross screwdriver 3 Replace the rear bracket and fasten with screws Rear bracket Middle bracket 2 Remove middle bracket To release from pin unscrew rear bracket and slowly detach middle bracket Take caution in handling the drive tray the plastic drive tray rail may break Drive tray rail ...

Page 38: ...efully place the hard disk drive into the drive tray Align the hard drive s four 4 screw holes with the hard drive tray rails Secure hard drive with four 4 round head screws Do not overtighten the screws the plastic drive tray rails may break 6 Secure the SCSI IDE HDD Bridge to the tray with two 2 round head screws Take caution when assembling or disassembling the bridge board to the hard disk dri...

Page 39: ...te ST380021A Seagate ST3120023A Seagate ST3160023A Seagate ST340016A 2 6 1 1 Qualified Hard Drive List Make sure to use only the tested and qualified hard disk drives listed above Other hard disk drives manufactured by other vendors may not be suitable for this server system Visit the ASUS website www asus com for the latest qualified hard disk drive list ...

Page 40: ... into the bay 2 Push the tray all the way to the depth of the bay until it fits 3 Push the tray handle back into place 2 6 2 Placing a hard disk drive to hotswap bay Make sure that the HDD tray is completely in place before you push the handle back to avoid damaging the drive and the tray ...

Page 41: ... Computer Interface PCI card installation convenience To add or remove expansion cards follow these steps 1 To open push the lever to the left using your thumb to release the spring lock 2 To lock make sure that all expansion cards are properly inserted in the slots then pull the spring lock lever to fasten the expansion cards in place ...

Page 42: ...th it and make the necessary hardware settings 2 Remove the system chassis cover 3 Remove the bracket opposite the PCI slot Refer to 2 7 Screwless Expansion Card Slot on page 2 23 for more details 4 Align the long card connector with the slot and press firmly until the card is completely seated on the slot 5 Secure the card to the chassis by locking the expansion card slot screwless lock Refer to ...

Page 43: ...SCSI Card The following picture shows the proper cabling of an installed SCSI card It is recommended that the given SCSI card installation specification and settings are followed for easier handling and maintenance SCSI Card ...

Page 44: ...atus can be monitored through the ASUS Server Management Software ASMS for remote management convenience 1 Remove the hard drive blower 3 pin power cable FAN1 from the SCSI backplane 2 10 1 Removing the hard drive blower 2 Pull out the blower housing while squeezing the two tabs together To remove the hard drive blower follow these steps ...

Page 45: ...ed remotely through the ASUS Server Management Software ASMS 2 11 1 Removing the 12 cm chassis fan To remove the 12 cm chassis fan follow these steps 1 Remove the 12 cm chassis fan 3 pin power cable SYSFAN3 from the motherboard 2 Release all four 4 screws and push the pin to the rear panel 3 Pull out the 12 cm chassis fan chassis fan pin locks ...

Page 46: ...ectors 1 Chassis fan SYSFAN3 2 8 pin 12V AUX Power 3 24 pin ATX Power 4 Primary IDE 5 Secondary IDE 6 Chassis intrusion 7 Floppy Disk Drive 8 SMBus Panel to backplane 9 SCSI Controller 10 Two IDE HDD Access cables 11 Front USB Connector 12 20 pin system panel These are not the names of the connectors Refer to the motherboard user s manual for detailed information on the motherboard connectors 2 3 ...

Page 47: ...e distribution of power and signals to the system and its peripherals Also the SCSI backplane provides physical and electrical protection in case the current output tipped over the safety limit Power connectors HDD blower power cable and connector SCSI cable SMBus to power SMBus to motherboard ...

Page 48: ...figuration allows SCA SCSI hard disk drives to be docked into the server Power connectors SMBus to power supply connector SCSI 68 pin connector SMBus to motherboard A SCSI Backplane Frontside Refer to 1 5 LED Table on page 1 6 for detailed SCSI Backplane LED display descriptions B SCSI Backplane Backside SCSI ID 0 Disk Drive 1 HD status LED HD activity LED SCSI ID 1 Disk Drive 2 SCSI ID 2 Disk Dri...

Page 49: ...User s Manual A 1 Appendix A Chassis Roller wheel This appendix contains the installation procedure for the optional chassis roller wheel units for the AP1710 I5 server system ...

Page 50: ...all the roller wheels follow these steps 1 Lay chassis on a side lying position 2 Remove the four 4 rubber foot stands 3 Affix each plastic rubber wheel unit by mounting its screws on designated slots at the bottom of the chassis 4 Make sure the screws are tightened accordingly chassis roller wheel brake locks All the chassis roller wheels can be locked individually with its built in chassis rolle...

Page 51: ...User s Manual A 3 Appendix B Power Modules This appendix contains detailed hardware operation and specifications of the AP1710 I5 redundant power modules ...

Page 52: ... powered ON Only one power module is necessary for powering the server in case two power supply modules are installed the task of providing power to the server is shared To remove the redundant power supply module follow these steps 1 Remove the screw 2 Pull on the handle while pressing down the rubber lever 500W Redundant Power Module Screw Lever Redundant Power Housing ...

Page 53: ... V Nom V Max V Ripple Noise 3 33V 3 20 3 33 3 50 50mVp p 5V 4 75 5 00 5 25 50mVp p 12V 11 4 12 00 12 60 120mVp p 12V 10 8 12 00 13 20 120mVp p 5VSB 4 75 5 00 5 25 50mVp p Output Voltage Min A Max A Max Load W 3 33V 1 0 24 5 81 6 5V 1 0 17 5 87 5 12V 2 0 25 0 300 12V 0 0 0 2 2 4 5VSB 0 1 2 0 10 Voltage Min V Max V 3 33V 3 7 4 5 5V 5 5 6 5 12V 12 9 14 2 ...

Page 54: ...SCSI backplane and the motherboard To remove the power supply case follow these steps 2 Remove all power cable connections from SCSI backplane and motherboard 1 Remove the two 2 top chassiscoverscrewstorelease chassis top panel cover 4 Remove the two 2 right side chassiscoverscrewstorelease right side cover 3 Remove the six 6 chassis bar screwsandreleasechassisbar ...

Page 55: ... case screws The power case may accidentally detach and cause damage to the other components of the server system 7 Slowly pull out the power case Power case rear view Power case top view Power case cable connectors 1 2 4 3 5 6 7 9 8 1 24 pin ATX power 2 8 pin AUX 12V power 3 Spare 4 SCSI backplane 5 SCSI backplane 6 Spare 7 CD ROM 8 Floppy drive 9 SMBUS cable for power supply ...

Page 56: ...A 8 ASUS AP1710 I5 ...

Page 57: ...appendix lists the common problems that you may encounter while using the AP1710 I5 server system It lists possible causes of the problems and offers solutions You may refer to this part and try to solve simple problems before calling customer support ...

Page 58: ...ckthekeyboardcableifproperly connected to the keyboard port The mouse does not work Check the mouse cable if properly connected to the mouse port The system does not perform power on self tests POST after it was turned on 1 Check the memory modules and make sure you installed the correct DIMMs the system supports 2 Make sure that the DIMMs are properly installed on the sockets NOTE Some problems t...

Page 59: ...ockets 3 Check if it has VGA output The message Non system disk or disk error appears 1 Check if a bootable HDD is active 2 Check if the HDDs are properly installed and connected to the SCSI connectors on the backplane Network connection not available 1 Make sure the network cable is connected to the RJ 45 port on the rear panel 2 Make sure that you have installedthenetworkdriversfrom the system s...

Page 60: ...A 12 ASUS AP1710 I5 ...

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