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Appendix:  Troubleshooting

A-2

A.1

Simple fixes

The power LED on the server or
on the monitor do not light up

1. Check the power cable

connection on the system rear
panel if properly connected.

2. Make sure that the power

cables are connected to a
grounded power outlet.

The keyboard does not work

Check the keyboard cable if
properly connected to the
keyboard port.

The mouse does not work

Check the mouse cable if properly
connected to the mouse port.

The system does not perform
power-on self tests (POST) after
it was turned on

1. Check the memory modules

and make sure you installed
the DIMMs the system
supports.

2. Make sure that the DIMMs are

properly installed on the
sockets.

Problem

Action

Some problems that you may encounter are not due to defects on the
system or the components. These problems only requires simple
troubleshooting actions that you can perform by yourself.

Summary of Contents for 5U Tower Chassis Kit AK35

Page 1: ...5U Tower Chassis Kit AK35 User Guide ...

Page 2: ...ages for loss of profits loss of business loss of use or data interruption of business and the like even if ASUS has been advised of the possibility of such damages arising from any defect or error in this manual or product Specifications and information contained in this manual ae furnished for informational use only and are subject to change at any time without notice and should not be construed...

Page 3: ...rmation 1 7 Chapter 2 Hardware setup 2 1 2 1 Preparation 2 2 2 1 1 Tools to use 2 2 2 1 2 System components and devices to install 2 2 2 2 Removing and installing the side cover 2 3 2 2 1 Removing the cover 2 3 2 2 2 Installing the cover 2 3 2 3 Motherboard installation 2 4 2 3 1 Motherboard dimensions 2 4 2 3 2 Placement direction and screw holes 2 5 2 3 3 Installing the motherboard 2 6 2 4 Insta...

Page 4: ...xpansion card 2 18 2 6 3 Removing an expansion card 2 19 2 7 Removable components 2 20 2 7 1 HDD blower 2 20 2 7 2 Chassis fan 2 21 2 7 3 Roller wheels 2 22 2 7 4 Power supply modules 2 23 2 8 Connecting the cables 2 24 2 8 1 Motherboard connections 2 24 2 8 2 SCSI backplane connections 2 25 Appendix Troubleshooting A 1 A 1 Simple fixes A 2 ...

Page 5: ...mful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receive...

Page 6: ... fix it by yourself Contact a qualified service technician or your dealer Any mechanical operation on this server must be conducted by certified or experienced engineers Before operating the server carefully read all the manuals included with the server package Before using the server make sure all cables are correctly connected and the power cables are not damaged If any damage is detected contac...

Page 7: ...lists the possible causes of the problems and offers solutions You may refer to this part and try to solve simple problems before calling customer support Audience This user guide is intended for system integrators and experienced users with at least basic knowledge of configuring a server Conventions To make sure that you perform certain tasks properly take note of the following symbols used thro...

Page 8: ...IONAL America Address 44370 Nobel Drive Fremont CA 94538 USA General Fax 1 510 608 4555 General Email tmd1 asus com Technical Support Support Fax 1 510 608 4555 General Support 1 502 933 8713 Web Site www asus com Support Email tsd asus com ASUS COMPUTER GmbH Germany and Austria Address Harkortstr 25 40880 Ratingen BRD Germany General Email sales asuscom de for marketing requests only General Fax ...

Page 9: ...1 1 ASUS AK35 chassis kit This chapter describes the general features of the AK35 chassis kit It includes sections on front panel rear panel and internal features Chapter 1 Product introduction ...

Page 10: ... Component screws 4 ASUS AK35 Chassis Kit User Guide 1 1 3 Optional item ASUS AK35 5U Rackmount Rail Kit If any of the above items is damaged or missing contact your retailer 1 1 1 ASUS AK35 chassis kit The AK35 models are distinguished by the type of bundled HDD tray and power supply Refer to the following table to check the items that came with the model you purchased Model HDD tray type Power s...

Page 11: ... the motherboard rear panel I O and a bay for two redundant power supply modules or a standard power supply module A slot for an external SCSI interface is also available Strategic interior Inside the chassis the SCSI backplane is installed and the appropriate cables routed The drive and fan cages are strategically placed to ensure proper system ventilation and easy installation of components A pl...

Page 12: ...is designed to allow convenient access to the hard disk drives and other external features The power and reset buttons LED indicators CD ROM drive floppy drive and two USB ports are also located on the front panel For future installation of 5 25 devices two drive bays are available Security lock CD ROM drive Floppy disk drive 2 empty 5 25 inch bays Reset button Power button Power LED HDD access LE...

Page 13: ...t power supply modules or a standard power supply module System with redundant power supply modules System with standard power supply module Redundant power supply modules Slot for motherboard rear panel I O Expansion slots AC IN socket 110V 220V autoswitching AC Power LED 12cm fan vent Chassis lock Chassis intrusion switch underneath High density 68 pin SCSI connector Standard power supply module...

Page 14: ...y module that came with the server you purchased System with redundant power supply modules The picture below shows a system redundant power supply modules All other basic system components are the same as the above picture 1 Power supply module 2 5 25 inch drive cage 3 SCSI backplane board 4 3 5 inch external drive cage 5 12 cm hard drive blower 6 Plastic long card support 7 Motherboard metal pla...

Page 15: ...d HDD fails Blinking red HDD is rebuilding using the RAID card SCSI Access Fault Tolerant Enclosure SAFTE Drive Activity LED Blinking HDD read write data Power LED ON System power ON Blinking Suspend mode HDD Access LED OFF No activity Blinking Read write data into the HDD Message LED OFF Normal no incoming event Blinking ASMS indicates a HW monitor event Redundant power ON System power supply is ...

Page 16: ...Chapter 1 Product introduction 1 8 ...

Page 17: ...2 1 ASUS AK35 chassis kit This chapter describes the internal hardware components and provides the installation procedures for additional system components Chapter 2 Hardware setup ...

Page 18: ... 1 Tools to use 1 Phillips head screw driver 2 Flat head screw driver 2 1 2 System components and devices to install The following items are the basics that you need to install into the chassis kit You may need to install other devices depending on your configuration 1 Motherboard 2 Hard disk drives 3 Drive cables 4 PCI add on cards ...

Page 19: ...it is disengaged from the chassis 2 2 2 Installing the cover 1 Match and insert the hooks of the cover to the elongated holes on the side of the chassis All the six hooks three each on the top and bottom of the cover must properly fit the designated holes 2 Slide the cover toward the front until it snaps in place 3 Tighten the thumb screws to secure the cover Hook on the cover Hole on the side of ...

Page 20: ...he system chassis Refer to the motherboard user guide for more information on the system requirements 13 in 33 cm 12 in 30 5 cm Make sure that the motherboard you intend to install into the chassis does not exceed the maximum specified dimensions Otherwise it will not fit into the chassis This section only describes how to install a supported motherboard into the AK35 chassis kit Refer to the moth...

Page 21: ...ws through the designated holes to secure the motherboard to the chassis Refer to the motherboard user guide for the specific number of screws that you need to use The following figure shows the specific locations of the standoffs indicated by black circles inside the chassis These standoffs should match with the holes on the motherboard as pointed out above Place this side with I O ports to the r...

Page 22: ...d package Orient the I O shield such that the openings for the mouse and keyboard ports are aligned to the top of the chassis fan 3 Position the I O side of the motherboard toward the chassis rear panel matching the I O ports to the openings on the I O shield 4 Secure the motherboard with 11 screws through the holes indicated in section 2 3 2 3 Temporary metal shield on the I O slot opening 1 Mous...

Page 23: ...ront panel cover The front panel assembly is attached to the chassis through four hooked tabs on the left side and four hinge like tabs on the right side To remove the front panel assembly 1 Use a flat head screwdriver to detach the hooked tabs from the left side of the front panel 1 2 3 Hooked tab 1 2 4 1 Removing the front panel assembly If you have previously used and powered up the system and ...

Page 24: ...etal cover of the bay where you wish to install the drive by pulling the cover outward 2 Pull and swing the left edge of the front panel outward 3 Unhook the hinge like tabs from the holes on the right side of the front panel to completely detach the front panel assembly from the chassis 1 Hinge like tab 2 3 ...

Page 25: ... bay unlock and remove the screwless drive bay lock by turning the knob 45º counter clockwise until it clicks on the reference point near the unlocked icon 4 Carefully insert a 5 25 inch drive such as a CD DVD ROM drive into the bay until it is in place 3 When released pull out the drive bay lock and set it aside 3 4 Unlocked icon Reference point 2 Knob ...

Page 26: ...he lock to the holes on the drive bay b Turn the knob 45º clockwise until it clicks on the reference point near the locked icon 6 On the front panel assembly detach the plastic bay cover opposite the 5 25 inch drive that you installed by pressing the two hooked tabs on each side of the bay cover 5a Locked icon Reference point 5b 6 Bay cover tabs ...

Page 27: ...y front bezel and front panel cover a Insert the four hinge like tabs to the holes on the right edge of the chassis b Swing the front panel to the left and fit the four 4 hooked tabs to the left side of the chassis until the tabs snap in place Hinge like tab 7b 7a ...

Page 28: ...SI and IDE drive trays differ in size and structure Make sure of the type of HDD trays that came with your chassis before buying hard disks 2 If your motherboard does not have an onboard SCSI interface you need to install a SCSI expansion card into one of the PCI slots Use a SCSI cable to connect the card to the SCSI backplane board to which the hard disks are connected 2 5 1 SCSI hard disk To ins...

Page 29: ...D back into the bay 6 Carefully push the tray all the way to the depth of the bay 7 Push the tray lever until it clicks in place The drive tray is correctly placed when its front edge aligns with the bay edge Make sure to place the tray in the correct orientation as shown 7 6 4 Place a hard disk drive on the tray and secure it with four screws 4 ...

Page 30: ...at clean surface 2 Use a Phillips screwdriver to remove the screw that secures the middle bracket from the drive tray 3 Remove that screw that secures the rear bracket to detach it from the drive tray Rear bracket Middle bracket Drive tray rail Be careful when handling the drive tray rails to avoid breaking them 1 2 3 ...

Page 31: ... into the drive tray Align the four 4 screw holes on the drive with those on the tray rails Secure drive with four round head screws 6 Secure the SCSI IDE HDD Bridge to the tray with two 2 round head screws 7 Re attach the rear bracket and secure it with two 2 flat head screws Do not overtighten the screws to avoid breaking the plastic tray rails SCSI IDE HDD bridge board 4 5 6 7 8 To install the ...

Page 32: ...e PCI slot where you wish to install the expansion card You may use a flat head screwdriver to easily remove the bracket 2 6 1 Installing a standard size expansion card To install an expansion card 1 Release the card lock a Press the card lock lever b The card lock flips up Make sure to unplug the power cord before installing or removing expansion cards Failure to do so may cause physical injury a...

Page 33: ...ick indicates that the card is locked in place 3 Install the expansion card making sure that it is properly seated on the slot LOCK Refer to the card documentation for the card configuration details and to the motherboard user guide in case you need to configure any jumpers after installing the expansion card 3 4 ...

Page 34: ...is card support has individual card guides that correspond to each expansion slot To install a long expansion card 1 Position the expansion card above the PCI slot that you wish to use 2 Insert one end of the card to the card guide opposite the PCI slot and align the bracket end of the card to the expansion slot on the rear panel 3 Slide in the card down until it is properly seated on the slot 4 S...

Page 35: ...ion card To remove an expansion card 1 Release the card lock a Press the card lock lever b The card lock flips up Card lock Card lock lever 1a 1b 2 Pull out the card from the PCI slot 3 Press the end of the card lock marked LOCK to return it in place 2 ...

Page 36: ...ponents This section describes how to remove these components 2 7 1 HDD blower To remove the HDD blower 1 Disconnect the 3 pin HDD blower cable from the FAN 1 connector on the SCSI backplane 2 Press the tab at the bottom of the blower to release it from the chassis 3 Pull out the HDD blower HDD blower Blower tab 2 3 HDD blower cable 1 HDD blower ...

Page 37: ...nect the 3 pin fan cable from the connector on the motherboard 2 Use a flat screwdriver to push the pin locks on the four corners of the fan from the inside of the chassis 3 Pull out the pin locks from the rear panel 4 Remove the chassis fan Chassis fan cable Pin lock tail end Pin lock ...

Page 38: ... lock to stabilize the chassis in place To remove the chassis wheels 1 Lay the chassis in its side 2 Use a Phillips screwdriver to remove the screws that secure the wheels to the bottom of the chassis Brake lock Remove the chassis roller wheels if you wish to mount the system to a rack Refer to the Rackmount Kit manual for more information ...

Page 39: ...t power supply modules In case one of the power modules fails the other one keeps providing sufficient power to the system This eliminates system down time and data loss When two power supply modules are installed the task of providing power to the server is shared To remove the redundant power supply module 1 Remove the screw that secures the power module to the chassis 2 Press down the rubber le...

Page 40: ...V AUX power 3 24 pin ATX power 4 Primary IDE 5 Secondary IDE 6 SCSI backplane 7 SMBus panel to backplane 8 Floppy disk drive 9 System front panel 10 External SCSI 11 HDD access 12 Front USB Standard cables connected to the motherboard 1 2 3 4 5 6 7 8 9 10 12 11 Most of the cables for the chassis kit are already connected upon shipment When installing system devices and connecting cables make sure ...

Page 41: ...al failure or fan failure Front side Back side SCSI ID 0 Disk drive 1 SCSI ID 1 Disk drive 2 SCSI ID 2 Disk drive 3 SCSI ID 3 Disk drive 4 SCSI ID 4 Disk drive 5 SCSI ID 5 Disk drive 6 HDD activity LEDs HDD status LEDs Fan connectors Power connectors connects power plugs from the power supply 68 pin SCSI connector connect to the SCSI connector on the motherboard SMBus connector connect to the SMBu...

Page 42: ... the SCSI backplane installed in the system and the cables connected to it To ensure power redundancy it is recommended that you use power plugs from each of the redundant power supply modules Fan cables Power plugs from the power supply SCSI cable LED cables ...

Page 43: ...the common problems that you may encounter while using the server It lists the possible causes of the problems and offers solutions You may refer to this part and try to solve simple problems before calling customer support Appendix Troubleshooting ...

Page 44: ...ted to the keyboard port The mouse does not work Check the mouse cable if properly connected to the mouse port The system does not perform power on self tests POST after it was turned on 1 Check the memory modules and make sure you installed the DIMMs the system supports 2 Make sure that the DIMMs are properly installed on the sockets Problem Action Some problems that you may encounter are not due...

Page 45: ...heck if it has a VGA ouput The message Non system disk or disk error appears 1 Check if a bootable HDD is active 2 Check if the HDDs are properly installed On SCSI models make sure that the cables are properly connected to the SCSI connectors on the backplane Network connection not available 1 Make sure that the network cable is connected to the RJ 45 port on the rear panel 2 Make sure that you ha...

Page 46: ...Appendix Troubleshooting A 4 ...

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