10
Troubleshooting
Error
Possible cause
Elimination of error
No power
No power (no “beep” when
connecting the power cord)
Plug the device in,
check the plug connection
Power supply fuse tripped
Check and reset the fuse on the
installation side (no fuse on the device)
Device does not turn on when the
button is pressed
Check the plug connection, push the
power button again
No heat is generated
Pot is not detected
Pot incorrectly placed -> place the pot
exactly within the white frame with the
center of the pot located above the
white circle
Pot might be not suitable for induction
-> check if the pot is induction-
compatible. Only use induction-
compatible pots and pans
Device defective
Contact customer service
Pot does not get warm
enough
Incorrect placement of the pot
Place the pot exactly within the white
frame with the center of the pot located
above the white circle
Insufficient energy supply
Increase power or temperature
Pot is not suitable for induction
Only use induction-compatible pots
and pans