ASTRO Ultra Box, Installation Manual

Page: 33 / 33

Prime Electronics & Satellitics Inc. ("Prime"), warrants this product and/or genuine Prime accessories ("the
Product") is free from manufacturing defects in material and workmanship, according to the following
terms and conditions:
Any implied warranty of merchantability, or fitness for a particular purpose or use, shall be limited to the duration of the
foregoing written warranty. Otherwise, the foregoing warranty is the customer's sole and exclusive remedy and is in lieu of
all other warranties, express or implied. Prime shall not be liable for incidental or consequential damages or a loss of
anticipated services, benefits or profits, work stoppage or loss or impairment of data arising out of the use or inability to use
the product.
8)
The benefits conferred by this limited warranty are in addition to all other rights and remedies under any applicable
mandatory legislation as may be in the Territory.
9)
Prime neither assumes nor authorizes any authorized service centre or any person or entity to assume for it any other
obligation or liability beyond that which is expressly provided for in this limited warranty.
10)
All warranty information, Product features and specifications are subject to change without notice. 11)
The Territory in which this limited warranty is in force, subject to Clause 3 above, is the country of Malaysia and Brunei 12)
The limited warranty for the Product extends for the first twelve (12) months beginning on the date of initial activation of the
Product for reception of the television services provided by the television operator Measat Broadcast Network System Sdn.
Bhd.("Astro")
1)
The limited warranty extends only to Customers who uses the Product in the Territory set forth at the end of this document. 2)
During the limited warranty period, Prime or its authorized service network will repair or replace, at Prime's option, any
defective Product or parts thereof with new or factory rebuilt replacement items, and return the Product to the Customer in
working condition. No charge will be made to the Customer for either parts or labour in repairing or replacing the Product.
All replaced parts, boards or equipment shall become property of Prime.
3)
Repaired Product will be warranted for the balance of the original warranty period or for ninety (90) days from the date of
repair, whichever is longer.
4)
Transportation, delivery and handling charges incurred in the transport of the Product to and from Prime or its local and
authorized service centre during the limited warranty period will be borne by Prime.
5)
If a problem develops during the limited warranty period, the Customer should take the following step by-step procedure:
a)
b) The Customer will be billed for any parts, labour and other related charges not covered by this limited warranty.
c) In certain instances Prime reserves the right to refer the Customer to Astro before service may be provided.
d)
The Customer shall contact the Customer Contact Center at the numbers furnished on the back of this card and/or with
the original Product. Alternatively return the Product to the nearest authorized service centre for repair or replacement
processing.
7)
If the Product is returned to Prime after the expiration of the warranty period, Prime's normal service policy shall apply
and the Customer will be charged accordingly.
The Customer shall have no coverage or benefits under this limited warranty if any of the following conditions are
applicable:
a)
b)
c) The Product serial number or other applied and identifying labels have been removed, defaced or altered.
d)
The product has been subject to: lightning, power surges, insufficient voltage, abnormal use, abnormal conditions,
improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental
conditions, unauthorized modifications, unauthorized connections, unauthorized repair including but not limited to use of
unauthorized spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill
of foods or liquids, maladjustment of Customer controls or other acts which are beyond the reasonable control of Prime,
including deficiencies in consumable parts unless caused directly by defects in materials or workmanship, and normal
wear and tear of the Product.
The Product was used with or connected to accessories not supplied and/or approved by Prime, not fit for use with the
STB or used in other ways than intended.
Astro or Prime was not notified by Customer of the alleged defect or malfunction of the Product during the applicable
limited warranty period.
6)
Limited Warranty
32