Astro Machine ASTROJET 2600P, Service Manual

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SECTION 2
TROUBLE SHOOTING
9
CONDITION PROBLEM SOLUTION
Jams continued Worn separator tip.
Printhead adjusted too low.
Conveyor tape(s) under printhead
broken. Replace separator tip.
Raise printhead
Replace tapes.
Printing Problems
CONDITION PROBLEM SOLUTION
No printing: Media is blank after
going under printheads. Sensor did not see the piece and
send the signal to print to the PC
Board.
Clogged cartridges
Cartridge dried out
Tape on printhead
Cartridge not properly inserted
Cartridge empty
Power supply voltage out of spec.
Printhead holder
Printhead not positioned correctly
to print on media Clean or replace the sensor as
required.
Clean and purge cartridges
Install new cartridge
Remove tape
Remove and reinsert cartridge
Install new ink cartridge
Check voltages
Check flex circuit for tears
Adjust printhead to print on
media
Print slanted or skewed Skew within specs.
Side guides not set properly
Printheads adjusted too high ± 2.5° from bottom edge of
material
Readjust
Reset or lower printheads
Line spacing not uniform Printheads not aligned properly Realign printheads
Gray print Ink cartridge almost dry Replace ink cartridge
Blurry print Envelope thickness adjustment
incorrect
Dirty printheads
Paper too porous or absorbent
Printheads scratched when
cleaned Adjust media thickness knob to
lower printhead
Clean printheads
Use other paper
Replace printhead
CONDITION PROBLEM SOLUTION
Blurry printing continued Printhead assembly not
synchronized Adjust the carriage assembly
timing to ensure that the
cartridge assembly powers
smoothly and contacts the media
evenly on all corners
Printing light Printhead clogged or dirty
Resolution of output set too low
Running low on ink Purge and clean printheads
Reset to a higher resolution
Replace cartridge
Print streaking Envelope thickness set too low
Exit roller dirty
Printhead dirty Adjust media thickness
Clean exit roller with water
Clean printhead
Non-uniform print quality Check voltage from power supply
Poor printhead connections Adjust to 14 VDC
Check that the flex circuit
connections are in place