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NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE.
TROUBLESHOOTING THE ELECTRONIC IGNITION SYSTEM
NOTE: Before troubleshooting, be sure that the appliance main line gas shut-off valve, the gas control valve and the wall
switch are in the “ON” position.
Important: Valve system troubleshooting should only be accomplished by a qualified service technician.
SYMPTOM
POSSIBLE CAUSES
CORRECTIVE ACTION
1. Nothing happens when ON/OFF switch is
turned on (pilot does not spark).
A. Dead batteries.
Replace batteries (Refer to Page 10).
B. Low voltage/or bad lead wires.
Check voltage on the batteries. The value should
be around 2.7 to 3.2 VAC. Confirm that wire
connections are secure.
C. Damaged igniter wire.
Check for visible cracked casing, cuts, etc.
D. Damaged pilot assembly.
Check pilot assembly for visibly broken spark
electrode, etc.
2. The main burner does not light and the
igniter is sparking.
A. No fuel supply.
Ensure that the gas supply is turned on.
B. Loose sensor wire.
Ensure sensor wire connection is secure.
C. Lose wires to valve.
Ensure black, green and orange wires connection
is secure to valve.
D. Loose wires to ignition module.
Ensure black sensor wire (S) and black igniter
wire (I) is secure to ignition module.
E. Air in the gas line.
Purge gas line of air.
F. Low voltage.
Test voltage at the batteries. It should be around
2.7 to 3.2 VAC.
3. The main burner come "ON" but then go
"OFF".
A. Gas supply is turned "OFF".
Turned gas supply to "ON".
B. Loose wire connection on valve or ignition
module.
Check wire connection.
C. Flame does not engulf flame sensor.
Check location of sensor.
4. Log soot.
A. Flame impingement on the log.
Check for proper log placement.
B. Improper air shutter opening.
Check for proper air shutter openings.
5. The main burner shuts off but the pilot
remains lit.
A. Lose wire to valve or limit switch has
activated.
Allow the unit to cool to below 220° F and then
reset the limit switch. Refer to Reset Limit Switch
on this Page. Check the burner pan for the proper
application of volcanic stone.
NOTE: Make sure you have new batteries
and all volcanic stone has filled the pan and
that the logs are set correctly.
RESET LIMIT SWITCH
Step 1. Remove bottom middle refractory
panel (#4) and valve cover assembly (#9) to
gain access to the limit switch (#25).
Step 2. Slide your left hand into the fireplace
and use your middle finger to feel for two
wires connected to the limit switch. Follow up,
in between the two wires is the reset button,
located on the back of the limit switch. Refer
to Figures 28 and 29 for more detail.
Figure 29
Figure 28
Limit Switch Detail
Limit Switch Location
Slide Left Hand
Underneath
Limit Switch
Limit
Switch
Use Middle Finger To Press
Reset Button On Underside
Of Limit Switch
