Astris.us.com
900741-01D
35
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burners do not light after ODS/
pilot is lit
1. Inlet gas pressure is too low
2. Burner orifi ce(s) clogged
3. Mislocated crossover tube
1. Contact local natural or propane/LP gas
company
2. Clean burner(s)
(see Cleaning and
Maintenance,
Page 27
)
or replace burner
orifi ce(s)
3. Contact qualifi ed service person
Delayed ignition of one or both
burners
1. Manifold pressure is too low
2. Burner orifi ce(s) clogged
3. Mislocated crossover tube
1. Contact local natural or propane/LP gas
company
2. Clean burner(s)
(see Cleaning and
Maintenance,
Page 27
)
or replace burner
orifi ce(s)
3. Contact qualifi ed service person
Burner backfi ring during com-
bustion
1. Burner orifi ce is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Clean burner
(see Cleaning and Mainte-
nance,
Page 27
)
or replace burner orifi ce
2. Replace damaged burner
3. Replace gas regulator
Yellow fl ame in middle burner
during burner combustion
1. Not enough air
2. Gas regulator defective
1. Check burner(s) for dirt and debris. If
found, clean burner(s)
(see Cleaning and
Maintenance,
Page 27
)
2. Replace gas regulator
Slight smoke or odor during initial
operation
1. Residues from manufacturing processes
and logs curing
1. Problem will stop after a few hours of
operation
Appliance produces a whistling
noise when burners are lit
1. Set the unit to HI by using the remote
when burners are cold
2. Air in gas line
3. Air passageways on appliance blocked
4. Dirty or partially clogged burner
orifi ce(s)
1. Set the unit to LO by using the remote
and let warm up for a minute
2. Operate burners until air is removed
from line. Have gas line checked by local
natural or propane/LP gas company
3. Observe minimum installation clear-
ances
(see
Pages 9-11
)
4. Clean burners
(see Cleaning and Main-
tenance,
Page 27
)
or replace burner
orifi ce(s)
White powder residue forming
within burner box or on adjacent
walls or furniture
1. When heated, vapors from furniture
polish, wax, carpet cleaners, etc. may
turn into white powder residue
1. Turn appliance off when using furniture
polish, wax, carpet cleaners or similar
products
Moisture/condensation noticed
on windows
1. Not enough combustion/ventilation air
1. Refer to
Air for Combustion and Ventila-
tion
requirements
(
Page 6
)
Appliance produces a clicking/
ticking noise just after burners
are lit or shut off
1. Metal expanding while heating or con-
tracting while cooling
1. This is normal with most appliances.
If noise is excessive, contact qualifi ed
service person
