Inst.246 RX Series & E Series Sand Filter V01.15
6
WARRANTY
AstralPool Australia Pty Ltd (ABN 97 007 284 504) ("AstralPool") provides the following warranty in relation to its
RX and E Series Sand Filters. ("Product").
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal
legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or
modifying any State or Federal legislation applicable to the supply of goods and services which cannot be
excluded, restricted or modified.
AstralPool warrants that, subject to the exclusions and limitations below, the Product will be free from defects in
materials and workmanship during the warranty period. The warranty periods are set out below and commence 30
days after the date of purchase (to allow for installation). The warranty period may vary for different parts of the
Product.
Parts
Warranty Period
6 way multiport valve and internal components
including ‘o’rings, gaskets and gauges
12 months
Labour service
12 months
RX Series Tank
10 years
E Series Tank
10 year pro-rata;
•
0-2 years 100% covered
•
3-4 years 80% covered (20% payable)
•
5-6 years 60% covered (40% payable)
•
7-8 years 40 % covered (60% payable)
•
9-10 years 20% covered (80% payable)
If a defect appears in the Product before the end of the warranty period and AstralPool finds the Product to be
defective in materials or workmanship, AstralPool will, in its sole discretion, either:
(a)
replace or repair the Product or the defective part of the Product free of charge; or
(b)
Cause the Product or the defective part of the Product to be replaced or repaired by an Authorised
AstralPool Service Agent free of charge.
AstralPool reserves the right to replace defective parts of the Product with parts and components of similar quality,
grade and composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
WARRANTY CLAIMS
1.
If a fault covered by warranty occurs, the customer must first contact AstralPool at the contact address
listed below, or an Authorised AstralPool Service Agent.
2.
Any warranty claim must be accompanied by:
(a)
proof of purchase;
(b)
full details of the alleged defect; and
(c)
appropriate documentation (such as historical and maintenance records).
3.
The customer must make the Product available to AstralPool or its Authorised AstralPool Service Agent for
inspection and testing. AstralPool or its Authorised AstralPool Service Agent will attend the premises where the
Product is installed for inspection and testing. If the Product is installed:
(a)
outside a capital city metropolitan area; and
(b)
is not within a 20 km radius of an Authorised AstralPool Service Agent;
then the customer may have to pay a travel fee.
