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FQA and Troubleshooting Tips
Why am I unable to install the installation software to my operating system?
•
Please note that Windows95 is unable to support USB interface properly. Please upgrade your system
to Windows98 (Version 2.0,4.10.2222 A), 2000, ME, or XP.
•
Please note that there is no driver required for PC running Windows2000, and XP (Plug and Play).
•
Windows 2000 users should have to update to Windows 2000 Service Pack3 (SP3) before driver
installation can continue.
Why the memory capacity displayed on the operating system is inconsistent with the nominal value?
•
Because the software within the MP3 player will seize a small portion of space in the memory, the
memory capacity displayed in the operation system will certainly be smaller than the nominal value, and
this is in compliance with the related standards.
The player needs some memory space to store fonts and other system data, therefore the usable
memory is smaller than its full capacity.
Why are the buttons not functioning on the player?
•
Check if Hold switch slides to ON or OFF. While the Hold switch is ON, all the buttons will not be working
at all.
•
Get out the battery, reinstall it again, and operate the player again.
I can’t see anything on the screen of the mp3 player.
•
Check battery status.
•
The firmware of the player may be damaged due to improper operation, perform Firmware Update.
Why do I hear nothing after press the Play button?
•
Check the Hold switch is on or off. It should be off.
•
Check that files have been stored in the built-in flash memory. press the Play button to try again.
•
Check the earphone connection or replace with another one.
•
Check the volume level and see if it has been set too low. File format maybe incorrect. Only MP3 and
WMA files can be played.
•
Ensure the MP3 or WMA files are not stored in folder(s) or directories.
Why do different songs have different sound volumes?
•
Because the parameter of the volume level when recording each song may not be the same, the volume
level of different songs are different.
When should I replace the battery?
•
When the battery indicator on the display shows that the battery is empty, or battery appears to be weak
(there is only one bar in the battery icon) or when the sound quality deteriorates, replace with a new
battery as soon as possible.
Unable to transfer files to the MP3 player.
•
If the player has been securely connected to a PC.
•
If USB driver has been installed on your PC system.
Unable to record.
•
Check whether there is any available space in the memory, and delete some contents before recording.
•
Confirm that there is no import file in the memory, then format the memory and record again.
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