Miscellaneous
52
User Guide
Trouble-
shooting
Solutions to Common Issues
1. The device won't turn on.
The battery may need to be recharged. Charge the device
for at least one hour and try again.
Reset the device and try again. (See Page 5)
2. The device will not charge when connected to a computer
via 5-Pin Micro USB cable.
Use a USB port on the back of the computer, and check
that the USB port is functioning properly.
Check if the 5-Pin Micro USB cable is connected correctly.
(Connect the device to a USB wall adapter using the provided
5-Pin Micro USB cable to charge directly from a wall outlet.)
3. The computer won't recognize the device or an error occurs
when connected.
Use a USB port on the back of the computer.
Check if the 5-Pin Micro USB cable is connected correctly.
Check if the device connects properly on a different computer.
For Mac, check to ensure the MTP program is installed properly.
4. The screen turns off repeatedly.
The screen turns off automatically after a defined period
to reduce battery consumption. Set the time at [Menu -
Settings - Timer Settings - Screen Off].
5. The screen does not display images properly.
Check the screen for debris.
6. There is no sound, or there is static/interference.
Check that the volume setting is above [0].
Check that the earphones are plugged in properly and
make sure debris isn't obstructing the port connection.
Verify that the music file is not corrupt. Verify that the
audio settings have been set properly.
(Balanced out, line out, etc.)
