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5.2 Technical Support Procedures
If you have tried the troubleshooting procedures mentioned above and the problems
are still unsolved, please contact ASRock Rack’s technical support with the following
information:
1. Your contact information
2. Model name, BIOS version and problem type
3. System configuration
4. Problem description
You may contact ASRock Rack’s technical support at:
http://www.asrockrack.com/support/tsd.asp
5.3 Returning Merchandise for Service
For warranty service, the receipt or a copy of your invoice marked with the date of
purchase is required. By calling your vendor or going to our RMA website (http://event.
asrockrack.com/tsd.asp) you may obtain a Returned Merchandise Authorization (RMA)
number.
The RMA number should be displayed on the outside of the shipping carton which is
mailed prepaid or hand-carried when you return the motherboard to the manufacturer.
Shipping and handling charges will be applied for all orders that must be mailed when
service is complete.
This warranty does not cover damages incurred in shipping or from failure due to
alteration, misuse, abuse or improper maintenance of products.
Contact your distributor first for any product related problems during the warranty period.
