Aspire TravelMate 2420 Series Service Manual Download

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Chapter 4

Check the Power Adapter

Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power
adapter cable. See the following figure

If the voltage is not correct, replace the power adapter.

If the voltage is within the range, do the following:

Replace the System board.

If the problem is not corrected, see “Undetermined Problems” on page 82.

If the voltage is not correct, go to the next step.

NOTE:

An audible noise from the power adapter does not always indicate a defect.

If the power-on indicator does not light up, check the power cord of the power adapter for correct
continuity and installation.

If the operational charge does not work, see “Check the Battery Pack” on page 69.

Pin 1: +19 to +20.5V
Pin 2: 0V, Ground

Summary of Contents for TravelMate 2420 Series

Page 1: ...Aspire 3620 TravelMate 2420 Series Service Guide PRINTED IN TAIWAN ...

Page 2: ...for the updates made on Aspire 3620 TravelMate 2420 service guide Date Chapter Updates 2006 01 13 Chapter 1 Add Intel Pentium M 730 740 Processor 2 MB L2 cache 1 73GHz 533 MHz FSB to page 1 2006 3 30 Chapter 1 1 Put a note for HD audio support on page 1 ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...22 Acer ePerformance Management 23 Acer eRecovery Management 24 Acer eSettings Management 25 Acer ePower Management 26 Hardware Specifications and Configurations 29 Chapter 2 System Utilities 37 BIOS Setup Utility 37 Navigating the BIOS Utility 38 Information 39 Main 40 Security 42 Boot 46 Exit 47 BIOS Flash Utility 48 Chapter 3 Machine Disassembly and Replacement 49 General Information 50 Before ...

Page 8: ...res 66 External Diskette Drive Check 66 External CD ROM Drive Check 66 Keyboard or Auxiliary Input Device Check 66 Memory check 67 Power System Check 67 Touchpad Check 69 Power On Self Test POST Error Message 70 Index of Error Messages 71 Phoenix BIOS Beep Codes 74 Index of Symptom to FRU Error Message 78 Intermittent Problems 81 Undetermined Problems 82 Chapter 5 Jumper and Connector Locations 83...

Page 9: ... assisted capability Storage subsystem T 40 60 80 100 120 GB ATA 100 hard disk drive T Optical drive options tDVD Dual double layer drive tDVD CD RW combo drive Input devices T 88 89 key keyboard T Built in touchpad with 4 way integrated scroll button T Four easy launch buttons T Two front access buttons WLAN LED button and Bluetooth LED button Audio T Audio system with two built in speakers and m...

Page 10: ...ammable launch keys T Ergonomically centered touchpad pointing device T Internet 4 way scroll button I O Ports T Three USB 2 0 ports T PC Card slot one type II T External display VGA port T Headphones speaker line out jack with S PDIF T Microphone in jack T Line in jack T Ethernet RJ 45 port T Modem RJ 11 port T DC in jack for AC adaptor Environment T Temperature toperating 5 C to 35 C tNon operat...

Page 11: ...C Card G1421B Codec OP AMP 27 ACLINK 26 21 MODEM Mobile CPU ALC655 13 CRT CONN 14 LCD USB 4 PORT HDD MINI USB Blue tooth Dothan ENE KB3910 PM39LV040 70JCE 30 30 22 23 LAN 10 100 RTL8110CL 27 Line In Int MIC In 28 Mini PCI 802 11A B G DDR II 400 MHz 11 12 400MHz 23 TXFM PCMCIA ONE SLOT RJ45 ENE CB1410 PWR SW CP2211 24 25 25 25 400MHz 21 INT SPKR XGA G792 19 27 23 21 20 PCB Layer Stackup L1 Signal 1...

Page 12: ...1 LED Board Cable Connector 8 U39 LAN Connector RTL8100CL 3 KB1 Keyboard Connector 9 RTC1 RTC Battery Connector 4 TPAD1 Touchpad Cable Connector 10 U40 Keyboard Controller ENE CB 1410QF 5 LCD1 LCD Cable Connector 11 SPKR1 Speaker Set Cable Connector 6 LAUNCH1 Launch Board Cable Connector ...

Page 13: ...J45 Modem Port Ethernet Port 16 DM3 DIMM Slot2 5 MDCW 1 Modem Cable Connector 17 U44 Keyboard Controller ENE KB3910SF 6 CRT1 External Display Port 18 U49 BIOS ROM 7 MDC Modem Board Connector 19 U32 Audio Codec Realtek ACL655 8 U41 CPU Socket 20 LIN1 Line in Jack 9 U38 North Bridge 21 MIC2 Headphones Speakers Line Out Jack 10 FAN1 System Fan Cable Connector 22 LOUT1 Line in Jack 11 BAT1 Battery Con...

Page 14: ...6 Chapter 1 Jumper Settings PIN Description Pin1 Pin8 Clear Password Pin2 Pin7 No Function Pin3 Pin6 No Function Pin4 Pin5 No Function ...

Page 15: ...Chapter 1 7 Your Acer Notebook tour After knowing your computer features let us show you around your new TravelMate computer Aspire 3620 front View ...

Page 16: ... your computer 4 Touchpad Touch sensitive pointing device which functions like a computer mouse 5 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a 4 way scroll button 6 Palmrest Comfortable support area for our hands when you use the computer 7 Microphone Internal microphone for sound recording 8 Power butto...

Page 17: ...and right speakers deliver stereo audio output 4 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 5 Microphone in jack Accepts input from external microphones 6 Headphones speakers line out jack with S PDIF support Connects to audio line out devices e g speakers headphones 7 Battery indicator Indicates the computer s battery status 8 Power indicator Indicates the compu...

Page 18: ... 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off 6 PC Card slot eject button Ejects the PC Card from the slot 7 PC Card slot Accepts on Type II PC Card Icon Item Description 1 Three USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 2 Ventilation slots Enable the computer to stay...

Page 19: ...iption 1 DC in jack Connects to an AC adapter External display VGA port Connects to a display device e g external monitor LCD projector Battery Powers the computer Item Description 1 Battery lock Locks the battery in position 2 Cooling fan Helps keep the computer cool Note Do not cover or obstruct the opening of the fan ...

Page 20: ... TravelMate 2420 The power battery and wireless communication status indicators are visible even when the LCD display is closed 3 Hard disk bay Houses the computer s hard disk secured with screws 4 Memory compartment Houses the computer s main memory 5 Battery release latch Release the battery for removal 6 Battery bay Houses the computer s battery pack ...

Page 21: ... browser buttons are pre set to email and Internet programs but can be reset by users To set the Web browser mail and programmable buttons run the Acer Launch Manager Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated HDD Indicates when the hard disc or optical drive is active Bluetooth Indicates the status of Bluetooth communication Wir...

Page 22: ... how to use the touchpad Aspire 3620 TravelMate 2420 Launch key Default application P User programmable P User programmable Acer Empowering Technology user programmable Web browser Internet browser user programmable Mail Email application user programmable ...

Page 23: ...ers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Function Left Button 1 Right Button 4 Main touchpad 2 Center button 3 Execute Click twice quickly Tap twice at the same speed as double clicking the mouse but...

Page 24: ...ock When Caps Lock is on all alphabetic characters typed are in uppercase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen mo...

Page 25: ...keypad Type the letters in a normal manner Key Icon Description Windows key Pressed alone this key has the same effect as clicking on the Windows Start button it launches the Start menu It can also be used with other keys to provide a variety of function Tab Activates next taskbar button E Opens the My Computer window F1 Opens Help and Support F Opens the Find All Files dialog box R Opens the Run ...

Page 26: ... Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn w Volume up Increases the speaker volume Fn y Volume down Decrease...

Page 27: ... symbol at the upper center of the keyboard The US dollar sign 1 Open a text editor or word processor 2 Either directly press the Dollar key at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system version NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft ...

Page 28: ...ement backs up recovers data flexibly reliably and completely T Acer eSettings Management accesses system information and adjusts settings easily T Acer ePower Management extends battery power via versatile usage profiles T Acer ePresentation Management connects to a projector and adjusts display settings conveniently For more information press the key to launch the Empowering Technology menu then...

Page 29: ... cna decrypt any file on your system the file specific password will be used to encrypt files by default or you cna choose to enter your own file specific password when encrypting a file NOTE The password used encrypt a file is the unique key that the system needs to decrypt it If you lose the password the supervisor password is the only other key capable of decrypting the file If you lose both pa...

Page 30: ...T Optical drive deivces includes any kind of CD ROM or DVD ROM drives T Floppy disk drives 3 5 inch disks only To activate Acer eLock Management a password must be set first Once set you may apply lock to any of the three kinds of devices Lock s will immediately be set without any reboot necessary and will remain locked after rebooting until unlocked If you do not set a password Acer eLock Managem...

Page 31: ...e performance of your Acer notebook It provides you with the following options to enhance overall system performance T Memory optimization releases unused memory and check usage T Disk optimization removes unneeded items and files T Speed optimization improves the usability and performance of your Windows XP system ...

Page 32: ...idden partition on your system s HDD User created backups are stored on D drive Acer eRecovery Management provides you with T Password protection T Recovery of applications and drivers T Image data backup T Back up to HDD set recovery point T Back up to CD DVD T Image data recovery tools T Recover from a hidden partition factory defaults T Recover from the HDD most recent user defined recovery poi...

Page 33: ... Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status Furthermore Acer eSettings Management enables you to optimize your Windows operating system so your computer runs faster smoother and better Acer eSettings Management also T Provides a simple graphical user interface for navigating through the program effortlessly T Displays general sys...

Page 34: ...LAN Bluetooth CardBus Memory Card Audio and Wired LAN DC Mode To suit your usage there are four pre defined profiles Entertainment Presentation Word Processing and Maximum Battery Or you can define up to three of your own profiles Create new power scheme 1 Assign a name for the new scheme 2 Choose existing scheme to use as a template 3 Select whether used for mains AC or batery mode 4 Choose which...

Page 35: ...nced Settings to T Set alarms T Re load factory defaults T Select what actions will be taken when the cover is closed and set passwords for accessing the system after Hibernation or Standby T View information about Acer ePower Management ...

Page 36: ...28 Chapter 1 Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions XGA and SVGA ...

Page 37: ...A BIOS CD ROM bootable IEEE 1394 BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 2MB for Intel Pentium M 725A Processor 1MB for Intel Celeron M 360 370 380 Processor 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory co...

Page 38: ...6MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1152MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB LAN Interface Item Specification Chipset Realtek 8110CL Supports LAN protocol 10 100Mbps LAN connector type RJ45 LAN connector location Right side Features Integrated 10 100 BASE T transceiver Wake on LAN sup...

Page 39: ...025GAS HGST HTS541260H9AT00 WD WD600UE 22HCT0 TOSHIBA MK8025GAS HITACHI HTS421280H9AT00 SEAGATE ST9808210A SEAGATE ST98823A TOSHIBA MK8026GAX HGST HTS541280H9AT00 WD WD800UE 22HCT0 Capacity MB 40000 60000 80000 Bytes per sector 512 512 512 Data heads 2 3 for Hitachi and Seagate 4 for Toshiba 4 for Hitachi 3 for Seagate Drive Format Disks 1 2 2 Spindle speed RPM 4200 RPM 4200 RPM 4200 RPM Performan...

Page 40: ... SOSW 833S PIONEER DVR K16RA Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec Sustained Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format Support disc formats 1 Reads data in each CD ROM CD ROM XA CD 1 Video CD CD Extra and CD Text 2 Reads data in Photo CD single and Multi session 3 Reads...

Page 41: ...face internal PCIE Supports ZV Zoomed Video port Yes Video Memory Item Specification Chipset Built in Intel 910GML Memory size 64MB 128MB Interface DDR2 USB Port Item Specification Chipset Built in ICH6 M USB Compliancy Level 2 0 OHCI USB 1 1 and USB 2 0 Host controller Number of USB port 3 Location Three on the right side Serial port function control Enable Disable by BIOS Setup PCMCIA Port Item ...

Page 42: ...ads 88 89 key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Battery Item Specification Vendor model name Sanyo 6cell 2 0 Sony 6cell 2 0 Panasonic 6cell 2 0 Snayo 6cell 2 4 Sony 6cell 2 4 Panasonic 6cell 2 4 Sanyo 9cell 2 4 Battery Type Li ion Pack capacity 4000 mAH forSanyo 6cell 2 0 3920 mAH Sony 6cell 2 0 3900 mAH Panasonic 6ce...

Page 43: ... Rise Time Fall Time msec 24 11 15 35 8 17 10 25 Nominal Input Voltage VDD 3 3V Typ 3 3V 3 3V Typical Power Consumption watt 5 6 5 7 3 96 N A Weight 550 570 600 Physical Size mm 317 3x242 0x6 0 317 3x242 0x5 9 317 3x242 0x6 5 Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K colors RGB 6 bit data driver 262 144 262 144 Viewing Angle degree Horizontal Right Left V...

Page 44: ...shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the di...

Page 45: ...t entering BIOS Setup Utility please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility CPU Type Intel R Pentium R M processor 1 60GHz CPU Speed System BIOS Ver V0 05 VGA BIOS Ver 1227 KBC Ver 01 00 Serial Number xxxxxxxxxxxxxxxxxxxxxx Asset Tag Number N A Produce Name As...

Page 46: ...tem T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found ...

Page 47: ...keyboard Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number This will be visible only when an internal LAN device is presenting UUID 32bytes PhoenixBIOS Setup Utility CPU Type...

Page 48: ...y Information Main Security Boot Exit Item Specific Help System Time 09 03 49 System Date 11 29 2005 System Memory 640 KB Extended Memory 510 MB Video Memory 128MB Quiet Boot Enabled Power on display Auto Network boot Enabled F12 Boot Menu Disabled Tab Shift Tab or Enter selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4Sub Menu F10 Save and...

Page 49: ...es if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display ...

Page 50: ... is Clear Supervisor Password is Clear Set User Password Set Supervisor Password Password on Boot Disabled Supervisor Password controls accesses of the whole setup utility It can be used to boot up when Password on boot is enabled F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Enter Enter Exit Security Primary HardDisk Secur...

Page 51: ...ou can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps Parameter Description Option User Password is Shows the setting of the user password Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user pass...

Page 52: ...e Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press e After setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on b...

Page 53: ...Chapter 2 45 If the new password and confirm new password strings do not match the screen will display the following message ...

Page 54: ... CD ROM in module bay PhoenixBIOS Setup Utility Information Main Security Exit Item Specific Help Hard Drive CD ROM DVD Drive Keys used to view or configure devices Enter to expands or collapses devices with a or F5 and F6 moves the device up or down F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Network Boot Boot Floppy Dev...

Page 55: ...setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Information Main Security Boot Item Specific Help Exit Saving Changes Exit Disarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Change...

Page 56: ...ery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boo...

Page 57: ...r preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver T Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Ch...

Page 58: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 59: ... Battery Middle Cover HDD Cover DIMM Cover H 2 P 1 HDD Module O 4 H 3 CPU Lower Case Assembly 86 9A353 3R0 2 Modem Board Memory ODD Module Wireless LAN Card HDD HDD Bracket M 4 Keyboard LCD Module J 2 on bottom side K 2 on top side E 1 on upper case assemby E 12 on bottom side F 3 on bottom side A 2 on rear side Upper Case Assembly N 3 Upper Case Touchpad Assembly Touchpad Bracket Touchpad Lower C...

Page 60: ... G SCREW M2 3 NYLON 1JMCPC 420325 86 9A352 3R0 H SCREW 86 9A352 4R0 I SCREW M2 5 4L NYLOCK BLACK ZN 86 9A353 4R0 J SCREW M2 5X6 86 9A353 6R0 K SRW M2 5 8L B ZN NYLOK 700 86 9A353 8R0 L SCRW M2 5 L3 NON NYLOK 86 9A523 3R0 M SCREW M3x4 86 9A524 4R0 86 9A524 4R0 N SCREW WAFER NYLOK NI 2ML3 86 9A552 3R0 O SCRW M2 4 WAFER NI 86 9A552 4R0 P SCRW M2 5 3 WAFER NI 86 9A553 3R0 4 screw caps J 4 for 15 J 8 f...

Page 61: ...Chapter 3 53 Removing the Battery Pack 1 Unlock the battery lock 2 Slide the battery latch then remove the battery ...

Page 62: ...e DIMM cover 2 Detach the DIMM cover carefully 3 Pop out the memory carefully 4 Disconnect wireless main and auxiliary antenna from the wireless LAN card 5 Pop out the wireless LAN card and remove it 6 Remove the three screwss fastening the HDD cover 7 Detach the HDD cover from the main unit 8 Remove the four screws fastening the HDD module 9 Then detach the HDD module carefully ...

Page 63: ...he ODD module outwards then remove it Removing the LCD Module 1 Detach the middle cover from the main uiit carefully 2 Disconnect the launch board FFC from the launch board 3 Remove the middle cover with launch board and microphone from the main unit 4 Disconnect the microphone cable from the launch board ...

Page 64: ... cover 8 Remove the screw holding the keyboard 9 Turn over the keyboard as shown 10 Disconnect the keyboard cable 11 Remove the keyboard from the main unit 12 Tear off the tapes fastening the wireless antenna cable 13 Pull the antenna set from the main unit 14 Disconnect the LCD cable 15 Turn over the notebook then remove two screws fastening the LCD module ...

Page 65: ...Chapter 3 57 16 Remove two screws fastening the LCD hinges 17 Then detach the LCD module from the main unit ...

Page 66: ...embling the Lower Case Assembly 4 Turn over the lower case assembly to the bottom side then disconnect the fan cable 5 Turn over the lower case assemlby to the fron side then detach the bluetooth module 6 Disconnect the Bluetooth cable from the main board 7 Disconnect the Bluetooth cable from the Bluetooth module as shown 8 Disconnect the speaker set cable from the main board 9 Remove the four scr...

Page 67: ...astening the system fan 14 Detach the fan from the lower case 15 Disconnect the RTC battery cable then detach the RTC battery 16 Disconnect the launch board FFC from the main board 17 Disconnect the modem cable from the main board 18 Disconnect the modem board from the main board 19 Disconnect the modem cable from the modem board as shown ...

Page 68: ...driver to release the CPU socket lock 23 Remove the CPU from the CPU socket carefully Disassembling the Upper Case Assembly 1 Remove the two screws fastening the LED board 2 The remove the LED board from the upper case assembly carefully 3 Disconnect the LED board FFC from the LED board 4 Disconnect the touchpad FFC then remove it ...

Page 69: ...Chapter 3 61 5 Remove the four screws fastening the touchpad bracket 6 Remove the touchpad bracket with touchpad 7 Detach the touchpad from the touchpad bracke t ...

Page 70: ... from the LCD cover then disconnect the LCD cable from the inverter 6 Remove the two screws holding the LCD to the LCD panel 7 Remove the LCD assembly from the LCD panel as shown 8 Remove the two screws fastening the wireless antenna set 9 Detach the wireless antenna set from the LCD panel on one side 10 Detach the wireless antenna set on the other side 11 Remove the two screws fastening the LCD h...

Page 71: ...t the LCD cable from the LCD 15 Tear off another tape holding the LCD cable 16 Remove the four screws fastening the LCD right bracket 17 Remove the right bracket from the LCD 18 Remove the four screws fastening the LCD left bracket 19 Remove the left bracket from the LCD ...

Page 72: ...move the four screws fastening the HDD bracket 2 Remove the HDD bracket Disassembling the ODD Module 1 Remove the two screws holding the ODD fix holder bracket 2 Then remove the ODD fix holder bracket 3 Reove the two screws fastening the ODD rail bracket then remove the rail bracket ...

Page 73: ... which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 67 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 70 Undetermined Problems on page 82 POST detects an error and displayed messages on screen Error Message List on page 71 Other symptoms i e LCD display problem...

Page 74: ...label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect t...

Page 75: ...ns in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery ...

Page 76: ...e following T Replace the System board T If the problem is not corrected see Undetermined Problems on page 82 T If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge doe...

Page 77: ...battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Che...

Page 78: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 82 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 79: ...ault Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 66 Keyboard error see Keyboard or Auxiliary Input Device Check on page 66 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 66 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Defa...

Page 80: ... Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Fai...

Page 81: ...source battery pack and power adapter See Power System Check on page 67 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking...

Page 82: ...efore memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 R...

Page 83: ... Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Di...

Page 84: ...key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display ...

Page 85: ...uge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment...

Page 86: ...s displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power Syste...

Page 87: ...o sound Speaker System board Power Management Related Symptoms Symptom Error Action in Sequence The system will not enter hibernation See Save to Disk S4 on page 36 Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute Press Fn oand see if the computer enters hibernation mode Touchpad Keyboard Hard disk con...

Page 88: ...5 LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of...

Page 89: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 90: ...operating correctly See Power System Check on page 67 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T CD ROM Diskette drive Module T PC Cards 4 Power on the computer 5 Determine if the problem...

Page 91: ...r 8 U39 LAN Connector RTL8100CL 3 KB1 Keyboard Connector 9 RTC1 RTC Battery Connector 4 TPAD1 Touchpad Cable Connector 10 U40 Keyboard Controller ENE CB 1410QF 5 LCD1 LCD Cable Connector 11 SPKR1 Speaker Set Cable Connector 6 LAUNCH1 Launch Board Cable Connector Jumper and Connector Locations Chapter 5 ...

Page 92: ... RJ45 Modem Port Ethernet Port 16 DM3 DIMM Slot2 5 MDCW 1 Modem Cable Connector 17 U44 Keyboard Controller ENE KB3910SF 6 CRT1 External Display Port 18 U49 BIOS ROM 7 MDC Modem Board Connector 19 U32 Audio Codec Realtek ACL 8 U41 CPU Socket 20 LIN1 Line in Jack 9 U38 North Bridge 21 MIC2 Headphones Speakers Line Out Jack 10 FAN1 System Fan Cable Connector 22 LOUT1 Line in Jack 11 BAT1 Battery Conn...

Page 93: ...nge is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts yo...

Page 94: ...ERY PACK LI 6CELL 2 0MAH SONY BT 00604 006 BATTERY PACK LI 6CELL 2 0MAH PANASONIC BT 00605 002 BATTERY PACK LI 6CELL 2 4MAH SANYO BT 00603 012 BATTERY PACK LI 6CELL 2 4MAH SONY BT 00604 005 BATTERY PACK LI 6CELL 2 4MAH PANASONIC BT 00605 003 BATTERY PACK LI 9CELL 2 4MAH SANYO BT 00903 004 Boards WIRELESS LAN BOARD 802 11BG FOXCONN ATHEROS EU 54 A74V1 001 WIRELESS LAN BOARD 802 11BG FOXCONN BCM4318...

Page 95: ...781 POWER CORD 10A 250V 3PIN CHINA 27 01518 591 POWER CORD 10A 125V US 27 T30V1 001 POWER CORD 7A 250V 2PIN KOREAN 27 01518 531 POWER CORD 3A 250V 3PIN UK 27 01518 541 POWER CORD 220V 3PIN EUR 27 T30V1 004 POWER CORD 7A 125V 2PIN JAPEN 27 01518 551 POWER CORD 10A 3PIN BK 27 01518 561 POWER CORD 10A 250V 3PIN ITALY 27 01518 611 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27 01518 571 POWER CORD 10A 25...

Page 96: ...3518 161 Case Cover Bracket Assembly LOWERCASE W SPEAKER 60 TB2V1 001 Speaker SPEAKER 23 TB2V1 001 Case Cover Bracket Assembly MIDDLE COVER 60 AA6V1 003 MIDDLE COVER TM 60 TB2V1 003 MINI CARD COVER TBD DIMM COVER 42 TB2V1 001 HDD COVER 42 TB2V1 002 Category No Part Name and Description Acer Part No ...

Page 97: ...KET 33 TB2V1 002 OPTICAL RAIL HOLDER 33 TB2V1 003 OPTICAL BEZEL GBASE FOR COMBO 42 TB2V1 003 COMBO MODULE 24X HLDS GCC 4244N LF 1 00AB W O BEZEL KO 0240A 005 COMBO MODULE 24X LITEON SOSC 2485K W O BEZEL KO 02409 015 CPU Processor CPU CEL M370 1 5GMHZ INTEL KC NV001 370 CPU DOTHAN730 1 6GMHZ INTEL KC N0001 730 Category No Part Name and Description Acer Part No ...

Page 98: ...KET 33 TB2V1 002 OPTICAL RAIL HOLDER 33 TB2V1 003 OPTICAL BEZEL GBASE FOR DUAL 42 TB2V1 003 42 TB2V1 004 TM DVD RW DRIVE 8X S MUTI HLDS GSA 4082N W O BEZEL KU 0080D 017 DVD RW DRIVE 8X DUAL LITEON SOSW 833S W O BEZEL KU 00804 012 DUAL PIO DVR K16RA AG1 NOBZ LF KU 00805 019 DUAL PAN UJ 850 AG1 NOBZL LF KU 00807 022 DUAL HLD GWA 4082N MORAR GCP03 KU 0080D 019 S MUTI PAN UJ 850 AG1 NOBZL LF KU 00807 ...

Page 99: ...TBD HDD BRACKET 33 TB2V1 004 HDD 80G TOSHIBA MK8025GAS KH 08004 003 HDD 80G HITACHI HTS421280H9AT00 KH 08007 011 HDD 80G SEAGATE ST980829A KH 08001 013 HDD 80G SEAGATE ST98823A KH 08001 014 HDD 80G TOSHIBA MK8026GAX KH 08004 004 HDD 80G HGST HTS541280H9AT00 KH 08007 012 HDD 80G WD WD800UE 22HCT0 KH 08008 027 HDD MODULE 100G TBD HDD BRACKET 33 TB2V1 004 HDD 100GB SEAGATE ST9100825A KH 10001 003 HDD...

Page 100: ...LY KB A2707 009 KEYBOARD 89KEY DARFON NSK H3M0F FRENCH KB A2707 010 KEYBOARD 89KEY DARFON NSK H30M0G GERMAN KB A2707 008 KEYBOARD 88KEY DARFON NSK H3M0H HB KB A2707 024 KEYBOARD 88KEY DARFON NSK H3M0L GK KB A2707 023 KEYBOARD 89KEY DARFON NSK H3M0M CF KB A2707 021 KEYBOARD 89KEY DARFON NSK H3M0N NORWEGIAN KB A2707 018 KEYBOARD 89KEY DARFON NSK H3M0Q HG KB A2707 017 KEYBOARD 88KEY DARFON NSK H3M0R ...

Page 101: ...EYBOARD 89KEY DARFON NSK AEK0F FRENCH KB T5007 010 KEYBOARD 88KEY DARFON NSK AEK0G GERMAN KB T5007 008 KEYBOARD 88KEY DARFON NSK AEK0H HB KB T5007 024 KEYBOARD 88KEY DARFON NSK AEK0L GK KB T5007 023 KEYBOARD 89KEY DARFON NSK AEK0M CF KB T5007 021 KEYBOARD 89KEY DARFON NSK AEK0N NORWEGIAN KB T5007 018 KEYBOARD 89KEY DARFON NSK AEK0Q HG KB T5007 017 KEYBOARD 88KEY DARFON NSK AEK0R RUSSIAN KB T5007 0...

Page 102: ...2I240 00 19 A46V1 003 WIRELESS ANTENNA LEFT RIGHT 25 TB2V1 001 LCD INVERTER CABLE 14 1 WXGA 50 TB2V1 006 LCD BRACKET RIGHT Note Right bracket is the upper one 33 TB1V1 003 LCD BRACKET LEFT Note Left bracket is the lower one 33 TB1V1 004 LCD PANEL 14 1 W HINGE 60 TB2V1 004 LCD BEZEL 14 1 W LOGO 60 TB2V1 005 Category No Part Name and Description Acer Part No ...

Page 103: ...S ANTENNA LEFT RIGHT 25 TB2V1 001 LCD INVERTER CABLE 14 1 WXGA 50 TB2V1 007 LCD BRACKET RIGHT 33 TB1V1 003 LCD BRACKET LEFT 33 TB1V1 004 LCD PANEL 14 1 W HINGE 60 TB2V1 004 LCD BEZEL 14 1 W LOGO 60 TB2V1 005 HINGE PACK LEFT RIGHT 6K TB2V1 001 LCD 14 1 WXGA CMO N141I1 L03 GLARE LK 1410D 005 LCD 14 1 WXGA QDI QD14TL01 02 GLARE 420G LK 14109 005 LCD 14 1 WXGA AU B141EW01 V 0 GLARE TYPE LK 14105 014 L...

Page 104: ...6 SDIMM 512M INFINEON MHYS64T64020HDL 3 7 A KN 51202 021 SDIMM 512M NANYA NT512T64UH8A1FN 37B KN 51203 023 SDIMM 512M MICRON MT8HTF6464HDY 53EB3 KN 51204 019 SDIMM 512M SAMSUNG M470T6554CZ3 CD5 KN 5120B 015 SDIMM 512M HYNIX HYMP564S64P6 C4 KN 5120G 005 Miscellaneous LCD SCREW RUBBER LCD RUBBER CUSHION 47 A46V1 002 LCD SCREW RUBBER 47 TB1V1 001 NAME PLATE 40 AA6V1 001 NAME PLlATE TM 40 TB2V1 001 Sc...

Page 105: ... M2 5 4L NYLOCK BLACK ZN 86 9A353 4R0 SCRW M2 5 5 WAFER B ZN 86 9A353 5R0 SCRW MAC WAFER M2 L2 5 ZN S_NO 86 9A452 2R5 SCREW M3x4 86 9A524 4R0 86 9A524 4R0 SCREW M2 X L8 DIA 6MM 86 T28V1 005 SCREW WAFER NYLOK NI 2ML3 86 9A552 3R0 SCRW M2 5 3 WAFER NI 86 9A553 3R0 SCREW NYLOK M2 5 5 86 9A553 5R0 Microphone MICROPHONE 23 TB2V1 002 Category No Part Name and Description Acer Part No ...

Page 106: ...98 Chapter 6 ...

Page 107: ...dure Flowchart 51 Disassemblyt the Main Unit 60 Display 3 DVD ROM Interface 32 E Error Symptom to Spare Part Index 70 External CD ROM Drive Check 66 F Features 1 Flash Utility 48 Floppy Disk removing the 62 FRU Field Replaceable Unit List 85 H Hard disk 31 HDD 31 Hot Keys 16 I Indicators 12 Intermittent Problems 81 J Jumper and Connector Locations 83 Bottom View 84 Top View 83 K Keyboard 34 Keyboa...

Page 108: ...econd Level Cache 29 System Block Diagram 3 System Check Procedures 66 System Memory 29 System Utilities 37 T Top 83 Touchpad Check 69 Troubleshooting 65 U Undetermined Problems 82 USB 33 utility BIOS 37 V Video 33 ...

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