Aspect SUNSOCKET EP-55A, User Manual

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LIMITED WARRANTY
Aspect Technologies, Inc.
SunSocket™ EP-55
Effective October 28, 2013
WHAT IS COVERED BY THIS WARRANTY?
Aspect Technologies, Inc. (dba AspectSolar) warrants the SunSocket™ EP-55 (‘product”) contained in its
original packaging against defects in materials and workmanship when used normally in accordance with
AspectSolar’s published guidelines for a period of ONE (1) YEAR from date of original purchase by the end user
purchaser (“Warranty Period”). AspectSolar’s published guidelines include but are not limited to information
contained in technical specifications, user manuals, service communications and this document.
LIMITED WARRANTY EXCLUSIONS
Specifically excluded from this warranty are:
§
All consumable parts, such as manual, cable or strap, MPPT charger, solar panels, unless failure has
occurred due to a defect in materials or workmanship.
§
Cosmetic damage, including but not limited to scratches, rust, dents, broken ports or normal color
fading.
§
Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes.
§
Damage caused by operating the product outside of AspectSolar’s published guidelines. (SEE SAFETY
INFORMATION BELOW)
§
Damage caused by anyone who is not a representative of AspectSolar, or an AspectSolar authorized
Service Provider.
§
Product that has been modified, serviced, tampered with, or had screws and/or nuts removed without
the written consent of AspectSolar.
§
Defects caused by normal wear and tear or otherwise due to normal aging of the product.
§
Product wherein any AspectSolar serial number and/or warranty seal has been removed or defaced
from the product.
§
Product not purchased from AspectSolar.com or authorized retailer/reseller.
Other Limits and Exclusions:
§
There are no other express warranties except what is listed above
HOW TO OBTAIN WARRANTY SERVICE?
Before receiving warranty service, AspectSolar, or its agents will require that you provide proof of purchase
details, respond to questions designed to assist with diagnosing potential issues and follow AspectSolar’s
procedures for obtaining warranty service.
For Service*:
Online: aspectsolar.com/Contact_Us-@-Contact_Us.aspx
Call:
1-877-717-7778
E-Mail: customersupport@aspectsolar.com
* PLEASE NOTE WARRANTY INFORMATION BELOW
If during the Warranty Period you submit a claim for service, AspectSolar will, at its sole option, (a) repair the
product using new or previously used parts that are equivalent in performance and reliability for the remaining
period of the warranty, (b) replace the AspectSolar product with a product that is at least functionally
equivalent to the AspectSolar product and which may be constructed from new and/or refurbished parts that
are equivalent in performance and reliability, or (c) exchange the AspectSolar product for a refund of your
purchase price. Incomplete returns may be subject to a restocking fee.
AspectSolar, may request that you replace certain user-installable parts or products. A replacement part or
product, including a user-installable part that has been installed in accordance with instructions provided by
AspectSolar, assumes the remaining warranty of the AspectSolar product or ninety (90) days from the date of
replacement or repair, which ever provides longer coverage for you. When a product is replaced or a refund
provided, any replacement item becomes your property and the replaced or refunded item becomes
AspectSolar’s property.
Service where AspectSolar requires the return of the replaced product or part, may require a credit card
authorization as security for the retail price of the replacement product or part and applicable shipping costs.
AspectSolar will ship a replacement product or part. Once the product or part being replaced is returned as
instructed, AspectSolar, will cancel the credit card authorization, so you will not be charged for the product or
part and shipping to and from your location. If you fail to return the replaced product or part as instructed or
return a replaced part that is ineligible for service, AspectSolar will charge your credit card for the authorized
amount.
AspectSolar reserves the right to change the method by which AspectSolar may provide warranty service to
you.